I have the correspondent of an Associates Degree in Business
Administration from University Santa Maria in Caracas, Venezuela with more than twenty years of experience in administration, customer service, event planning, and training.
I'm presently working as a Human Resources Specialist. In the
exercise of my duties I facilitate the effective compliance with the Office of Human Capital policies, directives and requirements acting as a liaison between local management and OHC.
Prior to that, I worked as a Manager's Assistant at Electromania (an electronic whole sale establishment). At this assignment I was
in charge of the Warranty Department, I ensure the proper analysis and
efficient handling of claims while managing the costs, as well as coordinating field investigations prior to final negotiating claim settlements.
My experience in the field of administration and human resources has always been working with high management officials. I posses an
excellent written and verbal command of both English and Spanish with translation capabilities, in addition to being proficient with Microsoft Office Suite. My education and work experience have helped me develop an ability to establish priorities and work along with my co-workers. I'm a motivated self-starter who needs little or non-supervision.
New employee orientations
Compensation and benefits
Termination and exit procedures
Light duty and Limited duty
Human Resources Certification
Transportation Security Officer (Federal job)12/2002 to 09/2005 Transportation Security Administration (TSA) – Miami International Airport
Screened all passengers, crew members and employees for weapons and or explosives, mitigating the threats against civil aviation and other transportation modes.
Provided world class security with excellent customer service.
Denied entrance to the secured areas to unauthorized persons.
Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Assisted all leadership levels to optimize security provisions according to the Standard Operating Procedures.
Mentored fellow officers upon arrival to their new positions.
Lead Transportation Security Officer (Federal Job)09/2005 to 01/2008 Transportation Security Administration (TSA) – Miami International Airport
Responsible for the security relating to civil aviation, maritime and all other modes of transportation.
Oversee the screening checkpoint, scheduling the adequate numbers of officers to provide efficient screening.
Distribute and balance workload and tasks among employees.
Conduct the screening of passengers and their belongings.
Teach and enforce the importance of following the Standard Operating Procedures to prevent dangerous objects from being transported onto an aircraft
Train or arranges for training of team members.
Resolve informal complaints of employees and or passengers.
Program Assistant to HR (Federal job)01/2008 to 04/2010 Transportation Security Administration (TSA) – Miami International Airport
In charge of the payroll time keeping team.
Addressed and resolved general payroll-related inquires.
Mastered the automated payroll time keeping system called WebTA.
Maintained direct communication with payroll at the Head Quarters levels as well with members of the National Finance Center on more intrinsic cases.
Pioneered the Employee Support Center, a local effort to assist the employees in any administrative / HR concern.
Provided guidance and support to other departments within TSA Miami.
Advise management and staff on procedures of Leave Administration.
Coordinate with other department to ensure comprehensive evaluations are conducted and completed in a timely fashion.
Human Resources Specialist (Federal Job)01/2008 to Current Transportation Security Administration (TSA) – Miami International Airport
Perform system input data collection to advise on positions to fill in accordance with allocated personnel numbers and pay bands.
Responsible of generating recruitment announcements, through the automated system, to fill vacant positions.
Counsel management on recruiting processes, to include specific areas of consideration, basic assessment criteria and selective factors.
Coordinate and execute the transfers in or out of our airport, as an alternative to the hiring process and to accommodate employee's needs.
Part time and Full time conversions dictated by allotted Full time employee burn rate (FTE).
Assist employees who are also serving as members of our armed forces, with deployments, pay differential, benefits and buy back time served.
New hire recruitment, assessments, orientation and EOD.
Prepare and coordinate "Health Open Season" materials for employees. Respond routine questions about basic eligibility requirements and how to obtain retirement benefits information.
Provide verification of employment to employees, investigators and third parties.
Respond and assist employees with their questions about FMLA, LWOP, OWCP and VLTP as a subject matter expert.
Assist employees with standard forms and documents for Life/Health insurance, and other benefits.
Brief upper management regarding actions processed, announcements posted, certificate of eligible received and pending, salaries and pay band of newly promoted, positions available, time in grade promotions as well as the amended/new policies and procedures.
Associate of Arts: Business Administration1984Universidad Santa Maria-
Caracas - Venezuela
Coursework in Business, Management and Communications
Proficient in English,
Spanish and Arabic
Job Related Training -
Human Resources Essentials 2009 & 2010 - Local Hiring 2013 -Lean Six Sigma