transportation security officer resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
I have years of hands-on experience providing administrative and patient support in medical office settings. Seasoned in initiating medical records, obtaining authorizations and accurately filing charts. Collaborative team player possessing in-depth knowledge of medical terminologies and electronic health record technologies.
Education and Training
Florida Career CollegeFort Lauderdale, FLExpected in 07/2015 ā āX-Ray Technician :Medical Assisting - GPA:
Coral Springs High SchoolCoral Springs, FLExpected in 06/2013 ā āHigh School Diploma: - GPA:
Operating various screening equipment and technology to identify dangerous objects in bags and on passengers, and preventing those objects from being transported onto aircraft Performing searches and screening, which may include physical interaction with passengers (e.g., pat- downs, search of property, etc) Controlling terminal entry and exit points.
Interacting with the public, giving directions and responding to inquiries using customer service skills Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.
Continuously developing use of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches.
This includes application of risk-based security screening protocols Retaining and using knowledge of all applicable Standard Operating Procedures, showing responsible and dependable behavior, and being open to change and adapts to new information and obstacles.
Tommy Bahama - Customer Service Representative Bethesda, MD, 11/2015 - 09/2018
Fostered relationships with customers to expand customer base and retain business.
Improved overall customer purchasing experiences to promote steady revenue.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Educated customers on special pricing opportunities and company offerings.
Documented customer correspondence in CRM to track requests, problems and solutions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Upheld quality control policies and procedures to increase customer satisfaction.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Audited customer account information to identify issues and develop solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to resolve service and billing issues.
Processed documentation and troubleshot discrepancies to build client rapport.
Troubleshot shortages and overages to support quality control efforts.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Analyzed customer activity to promote safe and secure environment.
Upsold products and services to address customer needs and maximize sales.
Answered inbound calls, chats and emails to facilitate customer service.
Reviewed account and service histories to identify trends and resolve issues.
Answered customer questions and addressed concerns resulting in reduction in customer complaints.
Company Name - Medical Assistant/X-Ray Technician Intern City, State, 11/2013 - 11/2015
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Performed preliminary physical tests to accurately record results in patient history summary.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Organized charts, documents and supplies to maintain team productivity.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Educated patients about medications, procedures and physician's instructions.
Contacted pharmacies to submit and refill patients' prescriptions.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Recorded, reported and posted specimen results in company software.
Managed departmental inventory and supply ordering.
Employed scientific methods to promote quality of collected samples and stored specimens.
Processed hematology and chemistry samples.
Developed exemplary rapport with personnel and patients by demonstrating compassion and scientific expertise.
Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Exceeded customer satisfaction by finding creative solutions to problems.
Company Name - Cashier City, State, 09/2013 - 11/2013
Provide excellent customer service to all patrons entering the store and displayed and educated
individuals on the merchandise prior to their purchase.
Responsible for receiving cash, credit card, and debit card purchases.
Explained and sold extended warranties on purchased merchandise.
Issue receipts, refunds and change for customers as needed.
Resolved customer concerns and/or complaints and escalated to appropriate channels.
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