Talented Business Operations Manager with five years of experience and a successful career in planning, developing and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients. Offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. A motivating leader with proven success managing cross-functional teams. Goal-driven with a strong history of achieving both financial and non-financial business goals using effective controls and successful planning.
Skills
Operations administration
Business analysis
Executive leadership
Strategic planning
Strategic business planning
Operations oversight
Team building and leadership
Brand management
Planning and coordination
Recruiting and hiring top talent
Market strategies
Policy updates
Productivity performance
Business development
Experience
08/2017 to 08/2020
Transportation Security OfficerRochester Armored Car – Bryan, TX,
Screen passengers prior to boarding aircraft; inspect baggage, equipment, and cargo at one of the busiest airports in the U.S
Maintain excellent customer service while following all standard operating procedures (SOP)
Inform passengers of screening processes ahead of time
Instrumental in responding to emergency situations, and reporting security breaches, weaknesses, vulnerabilities, and potential probes
Collaborate with team members on methods for moving lines quicker to increase efficiency
Interpret and apply appropriate policy, regulations, statutes, and precedent decisions to make eligibility determinations.
Communicated and coordinated responses to suspicious activities.
08/2019 to 07/2020
Chief Executive OfficerRedwood Community – Petaluma, CA,
Established guidelines and standard operating procedures for tutors & students
Key contributor to the successful opening of the tutoring office
Structured and executed training, salary, benefits, incentives, and new-employee orientation programs and procedures
Arranges interview meetings, travel, and accommodation for applicants and company managers when necessary
Created an atmosphere favorable to constructive communication within the company
Created a corporate communication platform
Negotiated around 15 compensation proposals for tutors employed by the business
Developed employee handbook with clear guidelines, disciplinary processes, code of conduct, FMLA policy, benefit information and standard operating procedures
Analyzed services and ensured the budget was maintained
Increased profit from 2019 to 2020 by 40% and increased student intake from 20% to 50%
Manage all aspects of Exam Prep Services, including supervision of program prescription, initial program, program revision, instruction, student progress, and tutors
Established an open-door policy for Tutors & created a healthier workplace environment.
Led organization by establishing business direction and actualizing operational plans to meet goals.
Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
Built strategic business partnerships by cultivating relationships with employees and experts.
Monitored company performance by measuring and analyzing results and minimizing impact of variances.
Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.
Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
Eliminated company bottlenecks, reduced financial obstacles and addressed work constraints to promote overall growth.
Discussed external industry perspectives to deliver measurable improvements in business decision and risk management.
Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
10/2016 to 04/2017
Dependency Case ManagerChildren's Home Society Of Florida – Melbourne, FL,
Managed 35 family cases at once along with home visits and assessments
Identified client and family needs of minors
Partnered with parents with the goal of strengthening families and preventing child abuse and neglect
Presented testimonies at court proceedings on behalf of clients
Supervised 2 visits weekly with relatives and small children
Placed 30% of young children permanently back into their home with family.
Communicated with patients with compassion while keeping medical information private.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Maintained communication and transparency with governing boards, department heads and medical staff.
Explained policies, procedures and services to patients.
Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
Coordinated work activities and scheduling of medical, nursing and physical plant staff.
Maintained awareness of government regulations, health insurance changes and financing options.
Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Education and Training
Expected in 01/2022 to to
Master of Science: Human Resources Management Nova Southeastern University - , GPA:
Expected in 05/2021 to to
Doctorate: Education, Organizational Leadership Nova Southeastern University - , GPA:
Expected in 12/2017 to to
Master of Business Administration Management: Nova Southeastern University - , GPA:
Activities and Honors
Case Management & Project Management Expert Strategic Planning & Analytics Risk Management Assessment Training & Development Proficient in Project Implementation Human Resources Doctor of Education Expert customer/client relations management
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