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Transportation Security Officer Resume Example

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TRANSPORTATION SECURITY OFFICER
Summary

Detail-oriented officer with strong mathematical, analytical and communication skills. Proficient in auditing and monitoring training requirements to meet organizational training standards and federal specifications.Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Highlights
  • Joint Awards Committee Committee Member

  • Safety Action Team Committee Member

  • Morale Committee Member
  • 15 years of training in hospitality management

  • Extensive knowledge of training methods

  • Lesson planning

  • Curriculum development and assessment
Accomplishments

Developed training manuals for seminars.

Created training processes for housekeeping, maintenance, security and customer service departments.

Created an X-Ray Operator guideline power point for daily briefings at checkpoints. Currently being used at RSW.

Experience
Transportation Security OfficerJul 2014 to Current
Transportation Security Administration - Ft. Myers, Florida
  • Assist in the flow of passengers through the screening checkpoint
  • Facilitate the orderly and efficient security screening of passengers.
  • Maintain close communication with supervisors regarding any issues that might reveal an anomaly with passengers during the screening process.
  • Participate in daily briefings concerning security-sensitive or classified information.
  • Communicate to passengers of various nationalities the screening process.
  • Received certified training to assist passengers with special needs.
  • Work and relate to passengers and co-workers of diverse backgrounds.
  • Communicate technicalities and assist new officer's as requested or as needed.
Operations Director/OwnerOct 2010 to Aug 2013
Rich Coast Management Services - Jaco, Puntarenas
  • Led instruction and developed courses based on employee feedback and progress reports.
  • Prepared monthly company budget and cash flow forecasting.
  • Prepared training schedules, programs and work rosters.
  • Procurement and inventory management.
  • Developed specialized training programs to help employees maintain and improve job skills.
  • Developed training program for specific, assigned job tasks, including security, maintenance and housekeeping.
  • Led workshops and OJT programs.
Sr. Operations Manager/General ManagerFeb 2008 to Oct 2010
DayStar Properties - Jaco, Puntarenas
  • Managed over 180 rental properties including all yearly budgets.
  • Maintained excellent customer/owner relationships.
  • Oversaw senior management hiring and led management training.
  • Maintained accurate and updated websites and printed materials.
  • Negotiated and contracted with various vendors for construction and maintenance needs.
  • Conducted financial reconciliation and record auditing of the various resorts.
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
  • Prepared weekly financial and operational reports
  • Negotiated and contracted with local construction firms all annual repairs to the properties based on previous assessments in conjunction with the engineering and maintenance departments.
  • Led weekly and monthly management meetings.
  • Developed and led customer service training programs utilizing, power point presentations, written materials, OJT and customer feedback surveys.
Operations ManagerNov 2003 to Mar 2008
Monterey Management - Esterillos Este, Puntarenas
  • Managed a 28 key full-service boutique hotel with 2 restaurants.
  • Ensured food quality and service standards were consistently met by leading weekly training to kitchen staff.
  • Decision maker for all hotel expenditures, cost controls and overall financial management.
  • Optimized profits by 43% by managing food, beverage and labor costs.
  • Trained wait staff in selling techniques.
  • Managed payroll, revenue projections, and cost analysis for all venue events.
  • Managed HR processes, claims, workman's compensation, staffing requirements, training and scheduling.
  • Negotiated and contracted major renovations and repairs as required for the hotel.
  • Generated weekly financial and operational reports.
  • Conducted financial reconciliation and record auditing.
Administration ManagerMar 2001 to Oct 2002
Marina Los Suenos - Herradura, Puntarenas/Costa Rica
  • Executed accounting operations, accounting close, account reporting and reconciliations.
  • Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
  • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
  • Performed field audits on wide variety of clientèle using Quick Books and Dockmaster Systems.
  • Addressed and resolved non-routine, complex and unexpected variances.
  • Created new processes and systems for increasing customer service satisfaction.
  • Created new revenue streams for increasing sales.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Resolved program issues and trained staff on new technology.
Chief Purser/Hotel ManagerJan 1989 to Feb 2001
Dolphin/Majesty/Premier Cruises - Miami, Florida
  • Coordination of all travel arrangements for crew and senior officers (350+ crew).
  • Senior officer responsible for all accounting on board the vessel.
  • Supervised 12+ front desk staff and accountants.
  • Monthly payroll preparation, scheduling vacations and preparing all legal documentation for medical and emergency leaves in multiple international ports.
  • Ship's sole representative at foreign embassies for processing visas, work permits and medical leaves.
  • Ship's representative at immigration proceedings.
  • Prepared all legal documentation required in all foreign ports for vessel, passenger and crew entry (clearance).
  • Liaison between foreign officials and the company at all international and U.S. ports of call.
  • Prepared yearly budgets
  • Prepared and presented all on board official communication to senior officer's and staff.
  • Administrative coordinator.
Education
Bachelor of Science, Public Safety AdministrationJune 2017University of Maryland University College - Adelphi, Maryland, USA

Major in Public Safety Administration

Minor in Critical Terrorism Infrastructure

Certificate courses, Homeland Security & Terrorism Infrastructure2017Center for Homeland Security and Defense - Monterey, California, USA

Self study courses in Homeland Security, terrorism infrastructure, organizational and policy changes in Homeland Security, training processes, behavioral awareness courses.

Associate of Applied Science, Commercial PhotographyArt Institute of Ft. Lauderdale - Ft. Lauderdale, Florida, USA

Emphasis in tabletop and studio photography.

Commercial Photography coursework

Skills
  • Extensive proficiency in, Excel, Power Point, MS Word, QuickBooks, AS400, Office work group.
  • Reviewing and analyzing data and programs accurately and efficiently for reports and/or training purposes.
  • Developing reports and presentations for a broad spectrum of participants.
  • Excellent communication and interpersonal skills.
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Resume Overview

Companies Worked For:

  • Transportation Security Administration
  • Rich Coast Management Services
  • DayStar Properties
  • Monterey Management
  • Marina Los Suenos
  • Dolphin/Majesty/Premier Cruises

School Attended

  • University of Maryland University College
  • Center for Homeland Security and Defense
  • Art Institute of Ft. Lauderdale

Job Titles Held:

  • Transportation Security Officer
  • Operations Director/Owner
  • Sr. Operations Manager/General Manager
  • Operations Manager
  • Administration Manager
  • Chief Purser/Hotel Manager

Degrees

  • Bachelor of Science , Public Safety Administration June 2017
    Certificate courses , Homeland Security & Terrorism Infrastructure 2017
    Associate of Applied Science , Commercial Photography

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