Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
09/2016 to Present
Transportation Security OfficerRochester Armored Car – , ,
Protect the nation's air transportation system by performing searches and screening, including physical interaction with passengers in the form of pat-downs and property searches, and operating various screening equipment in order to prevent potentially dangerous objects from being transported onto an aircraft.
Maintain high-level situational awareness when screening passengers, while at airport, and while on the checkpoint through working in a stressful environment consisting of noises from machinery, crowds, and alarms in order to identify potential life threatening or mass destructive devices.
Regularly mitigate and prevent security incidents from occurring by conferring and concurring with fellow Officers about screening procedures, or the lack of, performed on passengers and property requiring additional screening.
Author detailed official statements to be used in security incident and abhorrent passenger behavior reporting.
Supervise Officers to ensure the seamless operation of a checkpoint cell; consisting of ensuring all assigned Officers rotate, take breaks and lunches in a timely fashion, assisting in alarm resolutions, screening passengers, and de-escalating potential disruptive and aggressive situations by serving as OIC (Officer in Charge) on a regular basis.
Identify passengers requiring additional screening, confer with IVCC to verify the identity of passengers, remind Officers operating the TDC of standard operating procedures related to the admittance of passengers into the screening area, assist in the opening and closing of lanes throughout the day during normal screening operations and CES operations by frequently serving as In-field Manager.
Educate, demonstrate, observe, and correct on best practices and proper operating procedure to ensure consistent and satisfactory execution of SOP prescribed screening of passengers and stakeholders by serving as an OJT Coach for new-hire Officers, and in recertification for Behavior Detection Officers.
Maintain personal code of integrity in treating fellow officers, travelling public, and airport stakeholders with dignity and respect.
06/2015 to 05/2016
Sales AssociateEastern Mountain Sports – , ,
Provided customer service through problem solving processes with patrons.
Addressed, recommended, and implemented solutions to stakeholders (supervisors and management) regarding potential risk management issues.
Assisted in Audit and Inventory Management processes by conducting a visual accounting of all repair merchandise for Stihl equipment sold at our location, and implemented an updated method of inventory management utilizing Microsoft Excel.
Implemented marketing changes to maximize sales; including price adjustments, ordering merchandise, and display changes.
Communicated directly with various stakeholders of the company to update on order statuses, maintenance and repair requests, and follow-up.
Engaged in troubleshooting mechanical and software issues for various equipment used in the daily performance of job duties.
06/2004 to 08/2006
Electrical Replenishment Buyer – , ,
Reviewed, managed and analyzed the replenishment inventory of 6 distribution centers to determine if material was available and in sufficient quantities for customer demand.
Processed purchase orders to ensure vendor compliance, pricing accuracy, lead time allowance, and timely posting of PO's.
Worked directly with suppliers to ensure on-time delivery through effective expediting and provided consistent follow up.
10/1997 to 05/2004
Floor SupervisorCoastal Farm & Home Supply Llc – , ,
Directly supervised between 70-100 employees.
Created weekly schedule for non-management level employees.
Shared responsibility for interviewing and hiring new employees.
Provided daily safety inspections of all equipment throughout the theater.
Assisted in purchasing saleable goods.
Performed daily safety and security inspections of property.
Assisted in resolving mechanical and safety issues that arose through common sense and critical thinking resolution practices.
Assisted in maintaining positive control of all monetary assets through the use of accepted accounting methods.
Regularly conducted performance reviews to address service excellence and areas of improvement for employees.
Frequently corresponded with stakeholders to ensure the safe and accurate transmission of daily data, shipping of weekly product orders, and timely return of proprietary merchandise.
Shared responsibility for holding employees accountable for their actions which ranged from disciplinary warnings to termination of employment.
Provided customer service to patrons through conflict resolution practices, lost item location, reimbursements for emergency departures, and abhorrent behavior causing disruptions to other customers.
Actively assisted employees in successfully employing their duties.
Assisted in training of all new employees.
Mediated employee conflicts in order to ensure an amicable work environment.
Upheld security of assets throughout the day.
Education and Training
Expected in May 2014
Master of Arts: Education Northwestern State University - Natchitoches, LA GPA: Education Student Personnel Services-Administration
-Included Individual & Group Counseling Skills and Theories-
Expected in May 2008
Bachelor of General Studies: Applied Behavioral Sciences Criminal Justice Southeastern Louisiana University - Hammond, LA GPA: Applied Behavioral Sciences Criminal Justice
Expected in August 2002
Associate: Arts & Humanities - , GPA: Arts & Humanities Focused on Music and Mythology-
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