LiveCareer-Resume

transportation security officer resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Reduced security incidents through expert use of X-ray equipment and other screening technology. Conversational skills in English.

Hardworking Transportation Security Officer with focused mindset and in-depth understanding of security protocols. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts effectively.

Airport security professional highly skilled in responding to emergency situations. Approaches all cases calmly and with safety procedures in mind.

Dedicated to increasing security by leveraging personal skills and discipline to maintain thorough approach. Successful at solving problems and reducing conflict with professional demeanor.

Background includes conducting screenings of individuals, containers and personal belongings to check for unauthorized and hazardous items. Familiar with completing additional personal searches and operating standard tools and equipment used in security field.

Skills
  • Call center operations
  • Payment processing
  • Customer support
  • Technologically savvy
  • Contract development
  • Quality assurance controls
  • Call center experience
  • High-energy attitude
  • Quality control
  • Inbound and outbound calling
  • Direct sales
  • Customer relations
  • Credit card payment processing
  • Microsoft Office expertise
  • Organizational strengths
  • Conflict resolution
  • Customer service
  • Hazardous items understanding
  • Behavioral analysis
  • Security personnel training
  • Department of State Secret Security Clearance
  • Customer relations skills
  • Natural leader
  • Advance imaging skills
  • Handling sensitive information
  • Screening wands
  • Observant
  • Investigative skills
  • High level of integrity
  • Shift work experience
Experience
Transportation Security Officer, 02/2019 - Current
Securitas Security Services Usa, Inc. Renton, WA,
  • Monitored and conducted passenger screening.
  • Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
  • Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items.
  • Watched each individual to assess demeanor and look for suspicious behavior.
  • Upheld strong customer service standards while completing screenings.
  • Verified integrity and accuracy of travel documents such as tickets and passports prior to authorizing passage.
  • Managed all security operations at DFW Airport facility.
  • Used x-ray scanners to check items for signs of unauthorized materials.
  • Directed passengers clearly for quick movement through security screening process.
  • Communicated with other screening staff to promptly call attention to potential or active safety problems.
  • Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
  • Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
  • Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
  • Assessed baggage which triggered alarms to determine whether additional search was warranted.
Cashier, 03/2015 - 08/2015
Rwj Barnabas Neptune/ East Brunsw, NJ,
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Helped customers find specific products, answering questions and offering advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers.
  • Welcomed customers, offering assistance to help find necessary store items.
Teacher, 09/2011 - 02/2012
Ymca Twin Cities Edina, MN,
  • Earned positive feedback from parents regarding classroom instruction and student learning success.
  • Fostered positive, student-centered classroom environment by encouraging opinion sharing.
  • Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
  • Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
  • Created lesson plans in accordance with state curriculum and school-wide curriculum standards.
  • Worked outside normal hours to be available to answer parent and student questions.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
Call Center Customer Service Representative/Assistant Manager, 10/2010 - 08/2011
Focus City, STATE,
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Prepared, completed and processed customer account forms and database changes.
  • Helped company maintain exceptional client service ratings on external audits.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Worked with managers to develop service improvement initiatives.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Assisted customers with completing quick and efficient sales transactions.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Education and Training
Certificate: Front Office Medical Specialist, Expected in 10/2016
-
Medcerts - Livonia, MI,
GPA:
Status -
Pharmacy Tech: , Expected in 07/2015
-
Lakewood College - Cleveland, OH
GPA:
Status -
High School Diploma: , Expected in 05/2012
-
Fremont High School - Plain City, UT,
GPA:
Status -

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Resume Overview

School Attended

  • Medcerts
  • Lakewood College
  • Fremont High School

Job Titles Held:

  • Transportation Security Officer
  • Cashier
  • Teacher
  • Call Center Customer Service Representative/Assistant Manager

Degrees

  • Certificate
  • Pharmacy Tech
  • High School Diploma

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