transportation security officer resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Motivated professional offering Bachelor of Science degree in Business Administration. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.

  • Customer Relations Skills
  • Hazardous Items Understanding
  • Computer Skills
  • Customer Service
  • PPE Use
  • Microsoft Office
  • Reliable & Trustworthy
  • Good Work Ethic
  • Training & Development
  • Friendly, Positive Attitude
Transportation Security Officer, 10/2013 to Current
Rochester Armored CarSioux Falls, SD,
  • Interacted with the public, giving directions and responding to inquiries; maintained focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening devices, and to make effective decisions in both crisis and routine situations
  • Tasked with examining x-ray images for prohibited items, physically screening passengers/property to discover and examine possible concealed prohibited items
  • Examining passengers ID and boarding documents to determine authenticity, all while recognizing and understanding the customer service needs of the traveling public and balancing these needs with safety and security in mind
  • Working in a team environment to fulfill the Department’s core mission; protect the Nation's transportation systems to ensure freedom of movement for people and commerce
  • Acting Lead,
  • Maintain a positive, professional image / persona at all times
  • Ensure personnel use correct operational procedures in screening the traveling public
  • Make difficult decisions in stressful situations
  • Show professionalism and empathy to staff and traveling public
  • Flexible to change and adjusts rapidly to new situations warranting attention and resolutions
  • LEO Liaison
  • Detailed originated
  • Demonstrate excellent liaison relations with law enforcement officer.
  • Upheld strong customer service standards while completing screenings.
  • Manage confidential information by authenticating law enforcement documents, and processing daily log books
  • Coach
  • Ensuring new officers are tactful, polite and professional to the traveling public and teammates
  • Instructing new officers how to interpret x-ray images for prohibited items, and physically screening passengers/property to discover and examine possible concealed prohibited items
  • Examining passengers ID and boarding documents to determine authenticity.
  • Guarded restricted areas to prevent unauthorized entry.
Safety Officer, 01/2020 to Current
PepsicoHarrison, AR,
  • Independently seeking, finding, reporting and mitigating any and all unsafe and unhealthful working conditions in operations on a weekly basis
  • Recognized as a top performer and received numerous rewards “Keep Me Safe Award 2014’’, ‘Group beyond the Call Award 2016’, ‘Customer Service Award 2017’, ‘Letter of Appreciation from DHS K-9 Unit 2019’, ‘Letter of Appreciation from DHS K-9 Unit 2020’, ‘Workplace Safety Award 2021’, at Washington Dulles International Airport
  • Tactful, polite and professional, and treating all with respect.
  • Conducted regular inspections of facilities to check compliance with fire, hazard and safety guideline.
  • Instructed staffers during fire drills to provide awareness of proper evacuation routes and reporting techniques.
  • Provided assistance to internal or external auditors in compliance reviews.
Election Officer, 12/2006 to 12/2012
Clark County, NevadaLas Vegas, NV,
  • Ensured residents were properly assisted in the General Election with Parking, ID registration, and completion of ballot voting in Alexandria, VA
  • Checked voter identification and signed in registered voters prior to administering ballots.
  • Attended meetings to discuss general and specific voter information on election issues.
  • Oversaw election proceedings to maintain impartiality and fairness and assisted voters with adequate information.
Assistant Vice President, 02/2005 to 04/2011
Seven Hills FoundationOxford, MA,
  • Developed internal site procedures and launched the Item Processing and Transportation departments in the Metro DC region.
  • Maintained the yearly building codes without any violations, and oversaw the general maintenance of the building, including housekeeping.
  • Instructed staff on item processing procedures, and ensured staff stayed abreast of current banking regulations and procedures.
  • As a result, the department was able to process over 3M checking/saving transactions in 3 yrs, and maintained Departmental goals and met corporate deadlines 99%.
  • Trained, developed and supervised team of 10 employees.
  • Ensure customer satisfaction by making adjustments to customer’s accounts due to processing and/or teller errors, and assisted with intra departmental research
  • Monitored staff performance to ensure accuracy of customers accounts, and accomplishment of individual and departmental goals monthly and yearly
  • Performed yearly performance evaluations for operational and courier staff members.
  • Documented meeting minutes and created detailed records of project updates.
  • Maintained payroll for operational and courier staff, and ensured accurate merit increases at year’s end through evaluations and established corporate ratings
  • Implemented courier routes for the Transportation department within the Metro DC region, and guided staff to maintain a 98% on time driving rating
  • Responsible for overseeing the distribution of postal metered mail, delivered internal documents for 38 branches in the Metro DC region, and averaged over 500 pieces of mail per day
  • Trained tellers on operating remote banking capture devices, general maintenance, and monitored statistics on units.
  • Liaison for outside vendors to assist with additional work assignments, and ensured company deadlines were met.
  • Lead 75% of staff to participate in community events for the company, and aided branches with individual special events
  • In charge of acquisition of supplies for the department, and performed monthly inventory audits.
  • Executed swift and timely resolution and follow-up.
  • Supported senior leadership by reviewing and prioritizing strategic initiatives.
  • Ensured safety protocols were in place and followed by staff members and performed monthly evacuation drills.
  • Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
  • Liaised with leadership teams to drive initiatives and contributed to weekly policy change meetings.
  • Networked within communities to identify and capitalize on business opportunities.
Banking Officer, 03/2003 to 02/2005
Commerce BankCity, STATE,
  • Regulatory Support/Banking Secrecy Act
  • Supervised the Day 2 department including 4 direct reports, and identified and prevented potential fraudulent activities with new customers
  • In a team atmosphere, created a new operational department resulting from the enactment of the Patriot Act Regulation, through which validated the authenticity of new customers, and recognized potential fraudulent customers.
  • Trained and developed the internal staff on departmental processes and procedures, and guided staff to close more than 1000 fraudulent customer’s accounts, saving the bank $670,000 in new account fraud its 1st yr.
  • Compiled, updated and maintained monthly compliance reports for the Department to be used to implement alternative solutions for month end results
  • Reviewed and executed corrective actions on suspicious accounts following established processes and procedures for completing fraud reports
  • Worked with other departments on challenging assignments, enabling the bank to change operational processes, and make security cases for prosecution.
  • Processed general ledger tickets for expenses and fee income.
Management Development Associate, 06/2002 to 03/2003
Commerce BankCity, STATE,
  • Selected and completed Management Training program for Commerce Bank.
  • Nominated for Best Retail Support Award 2000 at Commerce Bank for implementation of a new processing procedure, which improved production, enhanced efficiency, cut cost in out sourcing production, and with the nomination received company stock options.
  • Participated in branch grand openings and other specialized business events, in order to promote the company’s WOW (Exceeding outstanding service) philosophy, and enhanced customer service skills.
  • Represented the bank as test consultant for the introduction of US Saving Bonds on-line, tested and processed Savings Bonds on-line, and gave analysis of the functionality of the product to the Federal Reserve Bank.
Petty Officer, PA, 03/1988 to 02/1996
MILITARY, United States NavyCity, STATE,
  • Honorably serviced 8 years on reserve and active duty.
  • Selected by peers at Great Lakes Naval Corpsman School in Illinois, to be the class Color Guard.
  • Received Letters of Appreciation for participation as Command’s Color Guard.
  • As a Naval corpsman, provided patient care for service personnel in the Labor Delivery ward, Maternity ward, and was a corpsman assistant for Pathology doctors in the Pathology department at Bethesda Naval Hospital Bethesda, MD.
  • Received the Navy Achievement Medal for meritorious service as a color guard at Bethesda Naval Hospital in Bethesda MD.
  • Deployed to Saudi Arabia for service in Operations Desert Shield and Desert Storm, and received the National Defense Service Medal and the Liberation of Kuwait Medal for the campaign.
  • Performed at retirement’s ceremonies, parades, and graduations as a United States Navy Honor Guard.
  • Served as lead corpsman for command Physical Fitness testing at the Naval Yard in Philadelphia, PA.
Education and Training
Bachelor of Science degree: Business, Expected in 01/2002 to Rutgers University - Camden, NJ

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Resume Overview

School Attended

  • Rutgers University

Job Titles Held:

  • Transportation Security Officer
  • Safety Officer
  • Election Officer
  • Assistant Vice President
  • Banking Officer
  • Management Development Associate
  • Petty Officer, PA


  • Bachelor of Science degree

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