transportation security officer resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Hardworking Transportation Security Officer with focused mindset and in-depth understanding of security protocols. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts effectively. Over 20 Years of experience in supervising, training and leading a diverse group of professionals.

  • Hazardous items understanding
  • Cargo inspections
  • Security station background
  • Customer relations skills
  • Multitasking
  • MS Office
  • Team building
  • Reliable and trustworthy
  • People skills
  • Leadership
  • Decision-making
  • Able to Lift 70 pounds unassisted.
  • Type 60 words per minute
  • 10 Key Proficient
  • Analytical
  • Communication
  • Conflict resolution
  • Organizational skills
  • Time management
  • Work ethic
Transportation Security Officer, 06/2018 - Current
Rochester Armored Car Des Moines, IA,
  • Noted possible security issues and performed additional reviews.
  • Learned American Sign Language
  • Completed routine and incident-related documentation.
  • Upheld strong customer service standards while completing screenings.
  • Educated and Corrected TSA employees regarding Standard Operating Procedures.
  • Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo for unauthorized items.
  • Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
  • Guarded restricted areas to prevent unauthorized entry.
  • Managed all security operations at facility.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Watched each individual to assess demeanor and look for suspicious behavior.
  • Designed action plans to respond to emergency situations.
  • Monitored and conducted passenger screening.
  • Documented all security-related situations and submitted in-depth reports to superiors.
  • Operated scanning equipment to keep entrance lines moving efficiently.
  • Circulated among patrons and customers to keep abreast of emergent security situations.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
  • Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Assessed baggage which triggered alarms to determine whether additional search was warranted.
  • Surveilled all areas within facility to identify suspicious behavior.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
  • Communicated with other screening staff to promptly call attention to potential or active safety problems.
  • Directed passengers clearly for quick movement through security screening process.
  • Trained TSA Staff to correctly identify prohibited items and explosive devices.
  • Created rotation schedules for the checkpoint to ensure efficient flow of passengers and luggage.
  • Created and submitted quartly awards for TSO staff ensuring proper recognition.
  • Trained Butte International Airport on how to write, document and submit awards for their employees.
  • Point of Contact for local stakeholders regarding the Airline schedule.
  • Built test bags and ran drills on TSA Staff.
Shelter Side Kick, 08/2016 - Current
University Of Colorado Boulder Boulder, CO,
  • Performed daily care, including feeding, watering and cleaning animal enclosures for rescued animals.
  • Maintained daily care logs for sheltered animals.
  • Stocked food and shelter supplies gleaned from donations.
  • Helped visitors to select and adopt appropriate animals based upon needs and requirements.
  • Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
  • Identified animal health concerns and discussed problems with Shelter Director.
  • Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
Testing Services Coordinator, 12/2016 - 06/2018
Ecs Federal Alexandria, VA,
  • Managed the College Testing Center.
  • Monitored development of custom testing software to maintain reliability.
  • Developed preventive maintenance procedures and schedules for all on-site equipment.
  • Examined legal documents and assured adherence.
  • Tracked all changes and actions in computer-based documentation system.
  • Facilitated new team member training on service processes to increase productivity.
  • Completed preventive maintenance and unscheduled service needs to keep center in optimal condition
  • Adhered to company and FERPA-defined protocols to promote workplace security.
  • Oversaw quality assurance methodologies to support predictable and effective product and service rollout.
  • Coordinated all stages of testing activities along with project management and developers.
  • Compiled and reviewed integration, automation and performance testing roadmaps to maintain compliance with organizational and regulatory objectives.
  • Provided advice to testing team on correct testing procedures and responses.
  • Authored reports outlining program accomplishments, statistics and performance data.
  • Evaluated and supervised educators to assess performance and offer support.
  • Scheduled staff or speakers and coordinated facilities to plan logistics for program lectures.
  • Coordinated with marketing team to publish accurate program information on website and other marketing materials.
  • Led recruiting, hiring and training of qualified Test Administrators.
  • Led Safety team to design a testing center that provided a safe environment for security concerns and 5 private testing rooms.
  • Onboarded PAN testing to ensure Department of Defense Employees could test locally versus traveling saving the government thousands of dollars.
Atmospheric Scientist , 08/1994 - 09/2015
United States Air Force City, STATE,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Developed position rotation to support continuous improvement and operator development.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Created training manual for employees to use as reference guide.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Conducted employee evaluations and reviews.
  • Provided ongoing training to address staff needs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated work schedules and distributed tasks to 50+ employees in Civil Engineering department.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided customers with weather reports and forecasts and compiled summaries and reviews.
  • Coded weather reports for transmission over international networks.
  • Measured factors such as temperature, humidity, and air pressure.
  • Analyzed and recorded data from worldwide satellites, weather stations, radars and remote sensors.
  • Used computer modeling applications to help make long- and short-range weather predictions.
  • Developed advanced weather projections and forecasting using regional and global topographic and geographic knowledge.
  • Consulted organizations and government agencies on meteorological and climate issues and related scientific evidence.
  • Delivered long and short-term weather forecasts daily to be disseminated to audience of over 1000+.
  • Gathered data and information from real-time climate monitoring to document changes and provide accurate weather forecasting.
  • Utilized physics and mathematical models to analyze and interpret data related to atmospheric conditions and enhance weather forecasts.
  • Formulated predictions by interpreting environmental data such as meteorological, atmospheric and oceanic information.
  • Handpicked team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Delegated daily tasks to team members to optimize group productivity.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Offered constructive criticism regarding quality assurance on team phone calls.
  • Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Screened and validated formal education and training requirements.
  • Created effective training course objectives, course content and all materials.
  • Led training classes and recorded instruction for later use.
  • Oversaw training courses and promotional paths for professionals and leaders.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Presented training information via role playing, simulations and team exercises.
  • Designed training modules implementing strategic business practices and organizational behavior training concepts.
  • Determined course objectives and found or wrote course materials to cover topics.
  • Mentored team members to succeed and advance within department and company.
  • Created testing and evaluation procedures to assess performance before, during and after training sessions.
  • Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
  • Monitored expiration dates, rotating stock to limit outdated product and removed outdated items from use.
  • Monitored tariffs and customs regulations, reducing risk of delayed shipments.
  • Aided senior leadership with report generation to utilize process improvements.
  • Communicated with customers and management to report delays, including emergencies, weather challenges and carrier schedule changes.
Education and Training
Bachelor of Science: Business Communications, Expected in 05/2006
University of Maryland - College Park - College Park, MD
Status -
  • Major in Communications
  • Minor in General Education
Associate of Science: Atmospheric Sciences And Meteorology, Expected in 12/1999
Community College of The Air Force - Montgomery, AL
Status -

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Resume Overview

School Attended

  • University of Maryland - College Park
  • Community College of The Air Force

Job Titles Held:

  • Transportation Security Officer
  • Shelter Side Kick
  • Testing Services Coordinator
  • Atmospheric Scientist


  • Bachelor of Science
  • Associate of Science

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