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transportation security officer resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Ambitious student pursuing childhood education degree eager to contribute developed knowledge in customer service role. Skilled in behavior detection and engaging individuals in any setting. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Behavioral analysis
  • Hazardous items understanding
  • Cargo inspections
  • Customer relations skills
  • Customer service
  • Team building
  • Relationship development
  • Communications
  • Inventory management
  • CCTV
  • Invoice generation
  • Problem resolution
  • Team management
  • Mail management
  • PC proficient
  • Types [Number] WPM
  • Microsoft
  • Document retrieval
  • Inventory systems
  • Sensitive material handling
  • Recordkeeping and bookkeeping
  • Workers' compensation knowledge
  • Cash deposit preparation
  • Training and coaching
  • Multitasking and prioritization
  • Organization and efficiency
  • Microsoft Office
  • Spanish skills
  • Appointment scheduling
  • Strong problem solver
  • Deadline-oriented
  • Invoicing and billing
  • Data entry
  • Office equipment maintenance
  • Strong interpersonal skills
Experience
01/2015 to 03/2019
Transportation Security Officer Rochester Armored Car Sioux Falls, SD,
  • Searched individuals and baggage for devices, weapons and other prohibited items.
  • Upheld strong customer service standards while completing screenings.
  • Guarded restricted areas to prevent unauthorized entry.
  • Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Designed action plans to respond to emergency situations.
  • Communicated with other screening staff to promptly call attention to potential or active safety problems.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Circulated among patrons and customers to keep abreast of emergent security situations.
  • Documented all security-related situations and submitted in-depth reports to Supervisor.
  • Surveilled all areas within facility to identify suspicious behavior.
  • Supervised and mentored team of 4-6 security officers.
  • Watched each individual to assess demeanor and look for suspicious behavior.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Completed routine and incident-related documentation.
04/2013 to 01/2015
Administrative Assistant National Veterinary Associates Beaufort, SC,
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Managed building access by supplying key cards to employees and visitors.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
01/2009 to 01/2015
Bridal Consultant Colfax Corporation Toledo, OH,
  • Steamed gowns and assisted brides in choosing flattering and fitting pieces.
  • Assisted bride in picking out perfect dress, groom's tuxedo and bridal party fashions.
  • Communicated with customers about No Frills offerings, including policies, restrictions and refund policies.
  • Suggested accessories to brides and upsold bridal packages.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Used computer and regular register system to ring up customer purchases, process payments and issue receipts.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
01/2010 to 03/2013
Customer Service Associate Bed Bath & Beyond Inc. City, STATE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Maximized customer satisfaction by handling more than 8 customer email and telephone interactions each day.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Managed accurate and adequate cash stock and inventory balances.
  • Assisted approximately 25+ customers each hour with product or service questions.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and bridal information.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Education and Training
Expected in 07/2007 to to
High School Diploma:
Crestwood High School - Sumter, SC
GPA:
Expected in to to
:
Miami Dade College - Homestead, FL,
GPA:

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Resume Overview

School Attended

  • Crestwood High School
  • Miami Dade College

Job Titles Held:

  • Transportation Security Officer
  • Administrative Assistant
  • Bridal Consultant
  • Customer Service Associate

Degrees

  • High School Diploma

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