- Montgomery Street, San Francisco, CA 94105
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Agile and adaptable team leader, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Southern New Hampshire University - Hooksett, NH
Rochester Armored Car – Corpus Christi, TX,
- Implements security-screening procedures that are central to Transportation Security Administration (TSA) objectives using x-ray and L3 screening equipment to identify dangerous objects in baggage, cargo and on passengers to ensure the safety and security of passengers and commercial transportation vehicles by preventing any deadly or dangerous objects from being transported onto an aircraft or into secure areas
- Consults training manuals and coworkers to review and consistently practice essential theories, dynamics, and factors underlying the aviation screening process to enable thorough and reliable screening function
- Actively engages and interacts with the public to examine travel documents and determine whether elevated behaviors indicate that the individual may be involved in harmful activities against transportation systems
- Observes behavioral clues to identify suspicious materials or individuals, mitigate actual and potential security threats, and conduct property searches and pat-downs on individuals requiring additional screening
- Assists the supervisory transportation security officer at check points to expedite passenger processing and prevent unusually long wait times and to provide a positive customer service experience during peak travel periods or extra busy work phases
- Identifies, distributes, and balances workloads and tasks among employees in accordance with established workflow to ensure equitable work assignments, avoid passenger delays, and increase processing times
- Resolves simple, informal complaints from employees to avoid escalation of issues and refers formal grievances and appeals to the supervisor when solutions are not readily available or significant safety and security concerns arise
- Coordinates team initiatives as coach, facilitator, and negotiator in consensus building activities among team members to foster a positive work environment and increase morale among team members
- Collaborates with management and Law Enforcement Officers (LEO) with inquiries for information or investigations to verify the accuracy of critical information that may be initiated against a regulated party
- Participates in information briefings concerning security-sensitive or classified information
Great Expressions Dental Centers – Columbus, OH,
- Displayed professional and courteous interactions to foster a climate of excellent customer service and maintain customer satisfaction and deliver tailored service to customers
- Answered general questions and clarified company policies and procedures to keep customers informed and to create a positive relationship
- Communicated with customers to determine nature of problems or complaints and offered approved return or exchange methods to quickly resolve unsatisfactory products or services to create a positive customer service experience and foster customer loyalty
- Used problem-solving ability to devise solutions or formulate alternate actions which will ensure customer satisfaction
- Trained employees in all aspects of the job responsibilities including cash management, scheduling deliveries and following through on product placement, customer service, transaction processing, and accountability for all daily revenue on shift
- Developed constructive and cooperative working relationships with others and maintained them over time
- Maintained records and files for staff including records that may be subject to privacy act requirements
- Responsible for planning, establishing, and managing the workflow of the department and applied accepted practices to resolve work problems or accomplish departmental objectives
International Trucks – Elmendorf, TX,
Recognized for raising sales revenue by 30%, creating high retention of wholesale customers outside of service companies and vendors
Analyzed, generated and computed, inventory, sales,and trending reports - in order to gauge sales expenses and inventory status then proactively incorporating measures to achieve profitable goals which decreased inventory by 15% while maintaining a 96% off the shelf fill rate
Responsible for over $1.8 million in sales annually, including wholesale and retail-based clients
- Launched an EBay store to meet the needs of customers across state lines, resulting in increased monthly sales revenue of 18%
In charge of staff hiring, training, supervision, report preparation, collections, customer service team meetings, employee and facility incident reporting, mentoring, evaluation and conflict resolution
- Worked closely with department managers to create cross sales opportunities and improve interdepartmental communication
Performed payroll functions such as calculating salaries/commissions, punch adjustments, vacation and time off management
- Supervised multiple departments, multiple facilities, responsible for teams varying from 15 to 35 people
In charge of general procurement, which included shop supplies, tools and parts
- Negotiated with contractors for building repair and maintenance
Familiar with OSHA's rules and regulations, maintained OSHA safety data sheets for all products used
- Hazmat trained and certified
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School Attended
- Southern New Hampshire University
Job Titles Held:
- Transportation Security Officer
- Owner
- Parts & Service Manager
Degrees
- Bachelor of Science
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