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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Security Agent providing optimal protection to passengers by minimizing individual threats and removing dangerous items. Effectively identify and remove contraband and prevent unauthorized individuals from accessing sensitive areas. Open and clear communicator with decisive nature and sound judgment. Vigilant Transportation Security Officer with experience inspecting passengers and baggage to maintain safety and security of traveling public. Reliable and communicative professional proficient in x-ray, hand wand and explosive detection machine operations. Commended for acting quickly to counter security threats and exercising sound judgment while performing observations.

Education
Georgia Southern University Statesboro, GA Expected in 05/2019 Bachelor of Science : Criminal Justice - GPA :
  • Professional development completed in District Attorney's Office with Victim Witness Assistance Program
  • Professional development completed in Citizen's Police Academy
  • Graduated with 3.76 GPA
  • Graduated cum laude
  • Member of National Society of Leadership and Success Honors Society
  • Dean's List Fall 2018 and Spring 2019
Michigan State University East Lansing, MI Expected in No Degree : Criminal Justice - GPA :
  • Member of National Association of Blacks in Criminal Justice
Skills
  • Security Station Experience
  • Hazardous Items Knowledge
  • Behavioral Observations
  • Baggage Inspections
  • X-Rays
  • Customer service and assistance
  • Team building
  • Problem resolution
  • Regulatory Compliance
  • Communications
  • MS Office
  • Organization
Work History
Securitas Security Services Usa, Inc. - Transportation Security Officer
Billings, MT, 07/2019 - Current
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Authenticated boarding passes, identification and passports to prevent fraudulent travel.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
  • Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries.
  • Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
  • Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
Enterprise Rent-A-Car - Return Agent
Coral Gables, FL, 10/2018 - 10/2019
  • Completed sales transactions, including all accepted forms of payment.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Managed multiple tasks in high-volume environment.
  • Reported any customer-oriented issues immediately to management for swift assistance and resolution.
Spectrum Health - Sales Associate
Grand Haven, MI, 11/2017 - 12/2018
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services
  • Prepared merchandise for sales floor by pricing or tagging.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Spectrum Health - Sales Associate
Southfield, MI, 09/2015 - 05/2017
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared cash deposits up to $1500 with zero discrepancies.
  • Processed product returns and assisted customers with other selections.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.

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Resume Overview

School Attended

  • Georgia Southern University
  • Michigan State University

Job Titles Held:

  • Transportation Security Officer
  • Return Agent
  • Sales Associate
  • Sales Associate

Degrees

  • Bachelor of Science
  • No Degree

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