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Transportation Security Officer Resume Example

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TRANSPORTATION SECURITY OFFICER
Summary

Efficient Transportation Security Officer with strong interpersonal and coaching skills. Versed in leading individual and group training devoted to topics of Transportation Security. Desires a challenging role as a Security Training Instructor in the developmental department.

Skills
  • Security station background
  • Security personnel training
  • Coach and Mentor training
  • Customer relations skills
  • MS Office
  • Team-building activities
  • Classroom experience
  • Curriculum planning and implementation
  • Course materials and supplies
Experience
Transportation Security Officer
October 2007 to CurrentTransportation Security Administration － Houston, TX
  • Upheld strong customer service standards while completing screenings.
  • Operated screening equipment, including X-ray machines and hand-wands.
  • Utilized metal detectors, wands and X-ray screening machines to perform a thorough check of individuals, belongings and cargo.
  • Watched each individual to assess demeanor and look for suspicious behavior.
  • Monitored and conducted passenger screening.
  • Supervised, coached, and mentored team of 11 security officers for New Hire training Program and Phase 1 New Hire training.
  • Assisted a Training instructor lead class in new standard operating procedures, Oct 2017.
  • Supervised, coached, mentored numerous security officers for Return to Duty and remedial training.
  • Completed routine and incident-related documentation.
  • Performed daily collateral duty maintenance of screening equipment, including walkthrough metal detectors and screening detector machines.
  • Obtained competitive Collateral of Assistant Training Instructor, June 2019 to current.
  • Organized and prepared instructional materials, communiqués and reports to facilitate student learning.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Conducted small group and individual classroom activities with students.
  • Facilitated and Co-facilitated student learning.
Sales Associate
May 2006 to November 2006Navy Exchange Weapons Station － Charleston, SC
  • Interfaced with customers, determined needs, provided recommendations and up-sold services.
  • Remained apprised of emerging trends in technology devices and products and provided informative customer service to assist in product selection.
  • Organized and displayed items in visually appealing manner.
  • Met incoming customers and provided immediate assistance.
  • Answered incoming telephone calls with professionalism to provide information about products, services, store hours, policies and promotions.
  • Contacted other store locations to locate items to meet customer needs.
  • Organized merchandise for sales floor restocking and customer shipments.
  • Stocked and rotated inventory regularly.
  • Completed purchases with cash, credit and debit payment methods.
  • Processed cash and credit transactions through company POS system.
  • Operated cash register to process cash, check and credit card transactions.
Food Service Worker
November 2004 to August 2005Navy Morale Welfare Recreation Services － Yokosuka, Japan
  • Operated out of Benny Decker Movie Theater and Fleet Theater along with MWR Yokosuka bowling alley.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Upheld food safety standards at all times.
  • Distributed supplies, utensils and portable equipment.
  • Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables. 
  • Cleaned work areas, equipment and utensils.
  • Prepared batches of food according to standard recipes.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Opened and Closed Kitchen before and after each shift precisely following checklists for kitchen stations. 
  • Emphasized fast, friendly customer service.
  • Complied with health and sanitation practices and procedures.
  • Calculated charges, issued table checks and collected payments from customers.
  • Ensured compliance with company service standards, including inventory and cash control procedures.
  • Operated check stand equipment including cash register, scanner and scale.
  • collected funds,  prepared necessary documentation, and transported cash bags for case funds accountability.
Cashier
July 2003 to November 2004Navy Exchange Service － Yokosuka, Japan
  • Operated out of Home Accents department store
  • Reduced errors by reconciling cash drawer before and after each shift.
  • Answered phones politely and promptly while accurately recording and confirming reservations.
  • Increased customer satisfaction through friendly and professional communication.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers to minimize customer delays.
  • Managed cash drawer throughout shift, keeping big bills out of sight and appropriate levels of change and small bills to meet customer needs.
  • Provided exceptional customer service by helping customers find specific products, answering questions and offering advice.
  • Verified and honored sales prices and arranged for carry-outs to customer vehicles.
  • Drove sales by maintaining organized merchandise displays in front lanes.
  • Kept check-out lanes clean, neat and well-stocked to project professional appeal to customers.
  • Protected fragile purchases by wrapping and boxing products.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Collected fund, prepared necessary documentation, and transported money bags for case funds accountability
  • Opened and closed store at the beginning and end of each of shift
Education and Training
High School Diploma : 2003Nile C. Kinnick High School － Yokosuka, Japan
Activities and Honors
  • Achieved the position for competitive collateral duty of Assistant Training Instructor, JUNE 2019 to current
  • Achieved above and beyond standings on TOPS evaluation rating from overseeing supervisor, in 2016
  • Awarded the position for competitive collateral duty of COACH, Oct 2018.
  • Awarded employee of the month recognition for the months of July and August 2016 at William P. Hobby airport.
  • Received award in recognition of 10+ years of service in the Government of the United States of America, 2017
  • Received award for service and support to William P. Hobby airport during Super Bowl 51. Feb 2017
  • Proficient in mentoring since 2010 and Coach collateral duty since 2017.
  • Assisted a Training instructor lead class in new standard operating procedures, Oct 2017.
  • Proficient in Microsoft office suite, various windows software and internet explorer.
  • Can type 60 words per minute
  • Received customer service awards of the 4th quarter of 2003, From Navy exchange, Yokosuka.
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Resume Overview

Companies Worked For:

  • Transportation Security Administration
  • Navy Exchange Weapons Station
  • Navy Morale Welfare Recreation Services
  • Navy Exchange Service

School Attended

  • Nile C. Kinnick High School

Job Titles Held:

  • Transportation Security Officer
  • Sales Associate
  • Food Service Worker
  • Cashier

Degrees

  • High School Diploma : 2003

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