transportation security officer resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Organized and motivated professional offering Bachelor's degree in Accounting, eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Accounting knowledge
  • Investigative research
  • Claims processing
  • Data input
  • Data collection
  • Verifying data accuracy
  • Strong client relations abilities
  • Knowledgeable in MS Office
  • Data management
  • Problem resolution
  • Working collaboratively
  • Communication
  • Organization
  • Application assessment
  • Decision-making
07/2022 to Current Program Specialist Rochester Armored Car | , IA,
  • Quickly and efficiently respond to incoming calls and faxes, and identify how best to assist.
  • Document calls in appropriate tracking systems, and handle/escalate calls per established procedures.
  • Conduct insurance verifications to understand if the patient’s prescribed therapy is eligible for coverage and coordinate prior authorizations, investigate alternative insurance coverage, and other funding sources on behalf of the patients per the program specifications.
  • Process patient applications of various complexities, follow the program's specifications to determine their eligibility and place follow-up calls and respond to inquiries from patients and/or healthcare providers as necessary.
  • Liaise with partner distributors and pharmaceutical manufacturers to request products per the program’s guidelines and track shipments.
  • Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate.
  • Familiar with the marketplace and the insurance options available for patients. Educate patients on the available options as appropriate.
  • Assist with training new team members by shadowing/reverse shadowing them and serving as a data checker by reviewing data entered in the program’s tracking system.
  • Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication; i.e. uses grammatically correct and concise language.
12/2019 to 10/2021 Transportation Security Officer Eatstreet | Junction City, KS,
  • Listened to the concerns of passengers, resolving complaints and concerns effectively and promptly on a regular and recurring basis
  • Managed weekly inventory and supply tracking, noting items requiring reorder
  • Completed routine and incident-related documentation
  • Provide risk-based security screening to each situation in order to respond to unexpected events
  • Watched each individual to assess demeanor and look for suspicious behavior
  • Worked along with other officers, supervisors, and law enforcement officers to secure terminal entry points and exit points ensuring overall safety
03/2017 to 05/2019 Evaluator (Remote) Department Of Social Services | City, STATE,
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Tracked my time and attendance for payroll
  • Completed daily computer backups, checked for viruses and updated programs
  • Used mathematical calculations throughout each project in order to provide reliable and consistent scoring for each project
  • Prepared transmittal records from project to team lead by e-mail
  • Applied policies and regulations to make sure all scoring criteria were evaluated and processed
  • Reviewed documents for validity, completeness and correctness of scoring errors
  • Maintained confidentiality and project security for each client’s project
09/2017 to 11/2017 Income Maintenance Caseworker Blue Cross Blue Shield Of NC | City, STATE,
  • Performed administrative tasks to support strategic initiatives.
  • Handled wide range of special inquiries and certificates from clients, partners and government agencies
  • Calculated retroactive payments
  • Gathered, reviewed and analyzed financial statements, tax returns, legal instruments, in order to approve or disapprove Medicaid benefits
  • Provided financial counseling for clients during and after the Medicaid application process
  • Analyzed information from interviews, medical records, and consulted with other professionals to assess clients' abilities, needs and eligibility for services
  • Conveyed acceptance or rejection to customers by mail, telephone or in person
  • Conducted follow-up interviews and explain benefits processes, disseminated information by using telephone, mail servies, and e-mail ( if provided)
  • Created, organized, and maintained electronic and hard copies of records with clear labels
  • Scanned all required forms, supporting documents, and made personal notations into database system
  • Identified client's alien status and/or financial status through various state and federal wide databases using sensitive information
  • Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action
09/2012 to 03/2014 Front End Processor (Temporary) Company Name | City, State,
  • Developed Standard Procedures (SOPs) for opening, sorting and distributing incoming mail
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members
  • Communicated daily with individuals from all levels of office
  • Entered all completed insurance claims into the computer system using Microsoft Word and Excel
  • Prepare worksheets and reports reflecting the examinations made
  • Disseminated claims to other internal departments by scanning them into a database.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Expected in 12/2016 to to Bachelor's degree | Accounting Northern Vance High School, Durham, NC, GPA:
  • Completed 147 Semester Hours
  • National Association of Black Accountants Member
Expected in 05/2012 to to Associate of Applied Science | Business Administration Vance-Granville Community College, Henderson, NC GPA:
Expected in 05/2009 to to Associate of Science | Science Vance-Granville Community College, Henderson, NC GPA:
Activities and Honors

National Notary Association (2018 - present)

National Association of Black Accountants (2015-2017)


Certified Notary Public - 2018

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Resume Overview

School Attended

  • Northern Vance High School
  • Vance-Granville Community College
  • Vance-Granville Community College

Job Titles Held:

  • Program Specialist
  • Transportation Security Officer
  • Evaluator (Remote)
  • Income Maintenance Caseworker
  • Front End Processor (Temporary)


  • Bachelor's degree
  • Associate of Applied Science
  • Associate of Science

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