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transportation security officer resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dynamic individual seeking an opportunity to expand my knowledge in quality assurance and

customer service with a company that will prove to be challenging and have opportunity to grow

Skills
  • EXCEL (Less than 5 year)
    • MICROSOFT WORD (Less than 5 year)
    • POWERPOINT (Less than 5 EXCEL (Less than 5 year)
    • WORD (Less than 5 year)
    • Cellular sales
    • Customer Service( 8+ years)
    • Bilingual
Experience
Transportation Security Officer, 03/2021 - Current
Securitas Security Services Usa, Inc. Long Beach, CA,
  • Duties, Accomplishments and Related Skills:
    As a acting Lead Transportation Security Officer (LTSO) within Security Operations (SO), Transportation Security Administration (TSA), Department of Homeland Security (DHS), I have been responsible for leading at least three full-performance level Transportation Security Officers (TSOs), and as assigned, trainee and apprentice level TSOs. As an acting LTSO, I identify, distribute, and balance workloads and tasks among employees in accordance with established workflow and skill level. I make adjustments to accomplish the workload in accordance with established priorities. My Duties also include but are not limited to:
    * Providing input to supervisors and managers concerning a variety of human resources matters including, but not limited to, employee performance, promotions, reassignments, awards, etc.
    * Implementing security screening procedures in accordance with TSA objectives and directives.
    * Assisting with investigations of incidents, and preparing incident reports or other documents that convey required information.
    * Responding to breaches of security and emergency situations.
    * Training team members, monitoring and reporting on the status and progress of work, and representing the team in communications with the supervisor or manager for the purpose of obtaining resources (e.g., computer hardware and software, etc.).


    TSA protects the Nation’s transportation systems to ensure freedom of movement for people and commerce. work day to day on the checkpoint screening passengers and bags. Ensuring no prohibited items are taken past the checkpoint, our job is to make sure every flight and passenger is safe at all times. I have over 5 years of customer service experience as well as people skills. I've worked at call centers and offices so i have experience with data collecting as well as any Microsoft skills.
Retail Sales Associate, 04/2017 - 03/2018
Plow And Hearth, Llc Winston Salem, NC,
  • Duties, Accomplishments and Related Skills:
    Highly motivated and driven with 2 years experience in sales, and customer service. Dedicated to providing an exceptional customer experience, and maintaining customer
    relationships. Ability to multitask, and complete tasks correct the first time. Goal-oriented with
    the ability to meet aggressive business goals.


    • Develop and attain customer experience and sales objectives for store.
    • Sell all products and services offered by the company.
    • Meet all sales objectives.
    • Handle all administrative aspects of the sale including:
    completing customer contracts and warranties, pulling products from inventory, accepting customer
    payments.
    • Maintain strong knowledge of all products, accessories, pricing plans, promotion and service features.
    • Provide efficient, courteous customer service and assist in all aspects of product offerings and
    services.
    • Offer a personalized solution based on customers needs.
    • Investigate customer complaints and issues, and provide a quick and efficient resolution.
    Troubleshoot devices/ apps/ email to ensure proper functionality, and ensure customer
    satisfaction.
    • Set up wireless displays, and accessory walls.
    • Ensure compliance to company policies and procedures.
    • Manage and maintain wireless accounts, and business accounts.
    • Maintain and monitor inventory of products
    • Upsell and cross-sell new products to customers
Customer Service Representative, 10/2016 - 08/2017
Kinder Morgan Williston, ND,
  • Duties, Accomplishments and Related Skills:
    Call center environment. Work effectively in a team environment, meet and exceed performance targets. Data entry, escalate calls to proper personnel. handling inbound calls from apple customers . Solving situations and Troubleshooting software. Answering questions about a company's products or services.


    • Processing orders and transactions.
    • Resolving issues and troubleshooting technical problems.
    • Delivering information about a company's offerings.
    • Providing proactive customer outreach.
    Handling customer complaints.
    • Collecting and analyzing customer feedback.
    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
Cashier, 05/2014 - 06/2016
Sprouts Farmers Market Torrance, CA,
  • Duties, Accomplishments and Related Skills:
    A Cashier, or Retail Cashier, is responsible for
    processing cash, debit, credit and check
    transactions using a cash register or other
    point-of-sale system in a retail environment.
    Their duties include balancing the cash register,
    making change, recording purchases, processing returns and scanning items for sale


    • Receive payments by cash, check, and credit/debit cards.
    • Maintain clean and orderly checkout areas. • Resolve customer complaints.
    • Answer customers’ questions and provide information on procedures or policies.
    Process merchandise returns and exchange
    • Manage transactions with customers
    using cash registers.
    • Scan goods and ensure pricing is
    accurate.
    • Redeem stamps and coupons.
    Cross-sell products and introduce new ones
Education and Training
High School Diploma: , Expected in 06/2016
-
Leesville High School - Raleigh, NC,
GPA:
Status -

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Resume Overview

School Attended

  • Leesville High School

Job Titles Held:

  • Transportation Security Officer
  • Retail Sales Associate
  • Customer Service Representative
  • Cashier

Degrees

  • High School Diploma

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