Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.
Skills
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Work History
Transportation Security Officer, 09/2018 - Current
Securitas Security Services Usa, Inc. – Colorado Springs, CO,
Securitas Security Services Usa, Inc. – Colorado Springs, CO,
- SV E band ($42,000 salary) as of 09-02-2018 •40 hrs/week (full time) •Supervisor: Marc Rominger (916) 285-4417 DUTIES
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
- Authenticated boarding passes, identification and passports to prevent fraudulent travel.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
Dispatcher, 09/2017 - 08/2018
Fidelitone – Denver, CO,
Fidelitone – Denver, CO,
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Maintained updated and detailed records of calls in physical and electronic database.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Constant monitoring of inbound and outbound flights to ensure on time assistance to airline passengers with special needs.
- Maintained calm during a high volume of phone calls.
- Responsible for providing the right assistance to the correct individuals at reasonable time in order to make overall travel experience enjoyable.
Server , 02/2017 - 08/2017
Your Life Senior Living – Palm Beach Gardens, FL,
Your Life Senior Living – Palm Beach Gardens, FL,
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Prepared beverages and filled food orders for customers.
- Checked identification to enforce age regulations for alcoholic beverages.
- Greeted and maintained relationships with regular customers.
Shift Leader, 12/2013 - 12/2016
Pilgrim's Pride Corp. – Enterprise, AL,
Pilgrim's Pride Corp. – Enterprise, AL,
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Assigned daily employee tasks and monitored activity and completion.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Regulated pricing, inventory count and supply during shift hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
- Enforced company policies and regulations with employees.
Education
Bachelor of Arts: Psychology, Expected in 05/2019
California State University - Sacramento - Sacramento, CA,
California State University - Sacramento - Sacramento, CA,
- Graduated with 3.0 GPA
Associate of Arts: Psychology, Expected in 12/2016
Merced College - Merced, CA
Merced College - Merced, CA
- Graduated with 3.8 GPA
- Member of Phi Theta Kappa Honor Society
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School Attended
- California State University - Sacramento
- Merced College
Job Titles Held:
- Transportation Security Officer
- Dispatcher
- Server
- Shift Leader
Degrees
- Bachelor of Arts
- Associate of Arts
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