Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.

Skills
  • Communicating confidently and courteously to diverse communities
  • Strong written communication
  • Extremely organized
  • Ability to manage multiple priorites
  • Active listening
  • Critical thinking
  • Excellent customer service
  • Time management
  • Knowledgeable in Microsoft Word, Excel, and Outlook
  • Conflict resolution
  • Teamwork
  • Leadership
  • Cash Handling
Work History
Transportation Security Officer, 09/2018 - Current
Securitas Security Services Usa, Inc. Colorado Springs, CO,
  • SV E band ($42,000 salary) as of 09-02-2018 •40 hrs/week (full time) •Supervisor: Marc Rominger (916) 285-4417 DUTIES
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
  • Authenticated boarding passes, identification and passports to prevent fraudulent travel.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
Dispatcher, 09/2017 - 08/2018
Fidelitone Denver, CO,
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Constant monitoring of inbound and outbound flights to ensure on time assistance to airline passengers with special needs.
  • Maintained calm during a high volume of phone calls.
  • Responsible for providing the right assistance to the correct individuals at reasonable time in order to make overall travel experience enjoyable.
Server , 02/2017 - 08/2017
Your Life Senior Living Palm Beach Gardens, FL,
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Prepared beverages and filled food orders for customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
Shift Leader, 12/2013 - 12/2016
Pilgrim's Pride Corp. Enterprise, AL,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Assigned daily employee tasks and monitored activity and completion.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Regulated pricing, inventory count and supply during shift hours.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
  • Enforced company policies and regulations with employees.
Education
Bachelor of Arts: Psychology, Expected in 05/2019
-
California State University - Sacramento - Sacramento, CA,
GPA:
  • Graduated with 3.0 GPA
Associate of Arts: Psychology, Expected in 12/2016
-
Merced College - Merced, CA
GPA:
  • Graduated with 3.8 GPA
  • Member of Phi Theta Kappa Honor Society

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

86Good

resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • California State University - Sacramento
  • Merced College

Job Titles Held:

  • Transportation Security Officer
  • Dispatcher
  • Server
  • Shift Leader

Degrees

  • Bachelor of Arts
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: