Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.

  • Communicating confidently and courteously to diverse communities
  • Strong written communication
  • Extremely organized
  • Ability to manage multiple priorites
  • Active listening
  • Critical thinking
  • Excellent customer service
  • Time management
  • Knowledgeable in Microsoft Word, Excel, and Outlook
  • Conflict resolution
  • Teamwork
  • Leadership
  • Cash Handling
Work History
Transportation Security Officer, 09/2018 - Current
Securitas Security Services Usa, Inc. Colorado Springs, CO,
  • SV E band ($42,000 salary) as of 09-02-2018 •40 hrs/week (full time) •Supervisor: Marc Rominger (916) 285-4417 DUTIES
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
  • Authenticated boarding passes, identification and passports to prevent fraudulent travel.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
Dispatcher, 09/2017 - 08/2018
Fidelitone Denver, CO,
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Constant monitoring of inbound and outbound flights to ensure on time assistance to airline passengers with special needs.
  • Maintained calm during a high volume of phone calls.
  • Responsible for providing the right assistance to the correct individuals at reasonable time in order to make overall travel experience enjoyable.
Server , 02/2017 - 08/2017
Your Life Senior Living Palm Beach Gardens, FL,
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Prepared beverages and filled food orders for customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
Shift Leader, 12/2013 - 12/2016
Pilgrim's Pride Corp. Enterprise, AL,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Assigned daily employee tasks and monitored activity and completion.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Regulated pricing, inventory count and supply during shift hours.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
  • Enforced company policies and regulations with employees.
Bachelor of Arts: Psychology, Expected in 05/2019
California State University - Sacramento - Sacramento, CA,
  • Graduated with 3.0 GPA
Associate of Arts: Psychology, Expected in 12/2016
Merced College - Merced, CA
  • Graduated with 3.8 GPA
  • Member of Phi Theta Kappa Honor Society

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School Attended

  • California State University - Sacramento
  • Merced College

Job Titles Held:

  • Transportation Security Officer
  • Dispatcher
  • Server
  • Shift Leader


  • Bachelor of Arts
  • Associate of Arts

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