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transportation security officer resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Efficient college graduate with a Bachelor of Science (B.S.) in Criminal Justice, with 5+ years of work experience. Aiming to leverage academic experience, a proven knowledge of administrative duties, and customer service experience to successfully fill a role at company. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Database Searching
  • Exceptional Telephone Etiquette
  • Typing Speed of 45 WPM
  • Online Databases
  • Email Correspondence
  • Research and Analysis
  • Prioritization and Problem-Solving
  • Management
  • Clerical Support
  • Administrative Support
  • Microsoft SharePoint
  • Microsoft PowerPoint
  • Communication (written and verbal)
  • Organization and Planning
Work History
Transportation Security Officer, 11/2018 to Current
Securitas Security Services Usa, Inc.Norfolk, VA,
  • Perform pat-down or hand-held wand searches of over 100 passengers daily, who have triggered machine alarms, who are unable to pass through metal detectors, or who have been randomly identified for such searches
  • Locate suspicious bags pictured in printouts sent from remote monitoring areas, and set these bags aside for inspection
  • Close entry areas following security breaches or reopen areas after receiving notification that airport is secure according to Federal Government regulations
  • Check passengers' tickets to ensure that are valid, and to determine whether passengers have designations that require special handling, such as providing photo identification
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
Courier, 11/2016 to 06/2018
Ascension HealthPewaukee, WI,
  • Organized legal filing system to maximize efficiency
  • Picked up legal filings and delivered subpoenas to 10-15 companies within each day
  • Scanned, converted and organized records into electronic format with consistent naming convention
  • Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays
  • Managed general office duties such as opening and closing files, scanning sheets, handling mail and faxing documents
  • Helped with intake of new clients and materials by setting up files and documenting important information
  • Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight
  • Completed electronic filings, initiated billing statements and managed firm administrative matters
  • Investigation of spreadsheets for correctness and completeness in order to confirm that proper processes were followed.
Youth Program Coordinator, 05/2016 to 05/2018
Salvation Army UsaKirksville, MO,
  • Monitored and maintained compliance with organization, licensing and completed internal audits for program departments
  • Adhered to negotiated annual budget and spending requirements
  • Designed cohesive and comprehensive youth development program for ages five through eighteen
  • Implements daily activity schedules and coordinates client activities
  • Interacts with and supervised 8-15 children during daily activities in manner that ensures their safety
  • Evaluates employed personnel annually as to their performance and responsibilities and recommend salary adjustments according to personnel policy
  • Motivates, trains, and develops employees and volunteers in each department
  • Collaborated with youth and adult education service management team to ensure effective coordination of program schedules and completed follow-up with youth and families.
Call Center Representative, 10/2015 to 10/2017
Total Benefit Communications IncCity, State,
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Achieved high satisfaction rating through proactive one-call resolutions of alumni's issues
  • Learned and maintained in-depth understanding of college information, providing knowledgeable responses to diverse questions
  • Educated alumni on company systems, form completion and access to services
  • Handled credit transactions totaling over $300,000
  • Fielded average of 50 calls per shift, providing information or referring callers to correct department and maintained average customer satisfaction rating of four out of five stars.
Education
B.S: Criminal Justice, Expected in 05/2018 to University of Louisiana at Lafayette - Lafayette, LA
GPA:

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Resume Overview

School Attended

  • University of Louisiana at Lafayette

Job Titles Held:

  • Transportation Security Officer
  • Courier
  • Youth Program Coordinator
  • Call Center Representative

Degrees

  • B.S

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