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transportation operations manager resume example with 17+ years of experience

Jessica Claire
Transportation Manager
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

OBEJECTION To obtain a position with a growing and stable organization, which will allow the facilitation of a positive and rewarding work environment for both the employer and employee Customer Service Skills Team Player Training & Development Organized Professionalism Attention to detail Phone Etiquette Transportation Manager with 15 years of experience overseeing teams of drivers to meet efficiency and performance targets. Strong understanding of effective routing and transportation cost-saving measures. Deep knowledge of logistics and DOT compliance requirements. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. Driven leader to motivate and develop employees.

Skills
  • Microsoft Office AS-400
  • Vantive Outlook
  • Warehouse Safety Programs
  • Shipping Activity Oversight
  • Business Leadership
  • Worker Supervision
  • Budget Preparation and Management
  • Process Monitoring
  • Vehicle Flow Monitoring
  • Accounting Software
Work History
Transportation Operations Manager, 04/2013 to Current
Amazon.Com, Inc.Dallas, TX,
  • Reconcile Route Discrepancies, perform ticket accountability and scan, key missing loads and/or sales, key routes to route transfers, key sales adjustments for substitutions, key adds/or cuts
  • Note, fax, and key drivers add/cuts for future sales dates.
  • Journal any Route and/or Vault adjustments
  • Coordinate the activities of the employees in the department
  • Responsible for taking customer orders and entering them into the respective computer program
  • Insures that all complaints and special requests by customers are addressed and responded to within a set timeframe and to the customer’s complete satisfaction
  • Responsible for reporting customer concerns, requests, suggestions, questions and praise to the appropriate distribution or sales channels throughout Borden Dairy of Florida.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Prepared and updated employees' daily work schedules and resolved delivery problems.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.
  • Communicated with customer service and sales teams to improve productivity and service ratings.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Oversaw team of 20 drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Transportation Rep, 05/2008 to 04/2013
Borden DairyCity, STATE,
  • Daily crediting of any cut products to branches
  • Reports for CSI which also includes the daily product cuts
  • CDC orders and credits
  • Responsible for entering information for case and pallet control spreadsheet
  • Accountable for daily trailer line up sent to transportation for scheduling of trucks
  • Production requirements report done daily
  • Implemented several Excel spreadsheets currently used for reducing entry time and automatically cross-referencing for errors
  • Placing orders to come up for Miami for cruise ships
  • 7-11 VTS System for invoicing
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
Customer Service Lead Rep, 04/2005 to 05/2008
Velda Farms LLC/Borden DairyCity, STATE,
  • Assist in the daily operations of the department, i.e
  • Making sure load sheets are sent on time, fill in for calls offs, answer phones, help close—manifests, scans, and tickets
  • Responsible for reporting customer concerns, requests, suggestions, questions, and praise to the appropriate distribution or sales channels throughout Velda Farms
  • Responsible for taking customer orders and entering them into the respective computer programs
  • Insures that all complaints and special requests by customers are addressed and responded to within a set timeframe and to the customer’s satisfaction
  • Train new employees: assist in improving current staff productivity and professionalism
  • Maintain the off day delivery spreadsheet and communicate with branch/supervisors of any issues affecting their departments
  • Update the lines per rep and phone calls by rep
  • Assist in the preparation of holidays, i.e
  • Notes in system, standing orders, making sure items are being completed correctly
  • Assist Customer service Manager on special projects as needed
  • Prepare all next day Ice Cream add ons
  • Responsible for all export customers Milk/Ice Cream (excluding cruise ships)
  • Back-up for Customer Service Manager during absences
  • Back-p for cruise ship orders
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
  • Recommended products to customers, thoroughly explaining details.
Education
Diploma: , Expected in 1997 to John A. Holmes High School - Edenton, North Carolina
GPA:

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Resume Overview

School Attended

  • John A. Holmes High School

Job Titles Held:

  • Transportation Operations Manager
  • Transportation Rep
  • Customer Service Lead Rep

Degrees

  • Diploma

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