transportation manager resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Self-motivated Logistics Manager offering excellent skills in inventory control and effective issue resolution. Pursuing a similar position where a well-qualified individual with an understanding of domestic and international shipping is highly sought.

  • Customer service
  • Relationship development
  • Team building
  • Operational improvement
  • Project organization
  • Oracle, SAP proficiency
  • Bilingual Spanish
  • Route optimization
  • Proficient in Microsoft Applications
  • Shipping and receiving
  • Data Analysis
  • Issue resolution
Work History
Transportation Manager, 10/2016 to Current
MclaneBoise, ID,
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels
  • Developed SLA's for carriers and logistics providers, meeting defined requirements through daily management and process improvements
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
  • Observed staff to review compliance and safety to minimize losses due to violations or damage
  • Communicated with customer service and sales teams to improve productivity and service ratings
  • Prepared and updated employees' daily work schedules and resolved delivery problems
  • Increased customer satisfaction by resolving service issues
  • Transported product to customer locations timely
  • Organized records of vehicles, schedules and completed orders
  • Increased customer satisfaction by resolving service issues
  • Manage over 50 Customers
  • Manage over 30 Carriers
Technical Support Specialist, 03/2015 to 10/2016
Airco Air ConditioningFort Worth, TX,
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Configured hardware, devices and software to set up work stations for employees
  • Recorded and maintained relevant notes for each client and work order
  • Activated accounts for clients interested in new services
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
  • Helped streamline repair processes and update procedures for support action consistency
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across 4 time zones
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
Logistics Shipping Coordinator, 02/2010 to 03/2015
Csm CorporationWest Des Moines, IA,

Received incoming shipments, compared contents against associated records and transmitted to proper department

Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation

Orchestrated efficient routing by producing accurate shipping documentation and package labels

  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders
  • Compared shipping orders and invoices against contents received to verify accuracy
  • Conducted research to address shipping errors and packaging mistakes
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials
  • Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs
  • Moved shipment materials to and from designated areas using lift and hand trucks
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules
  • Worked with vendors to schedule more than 100 daily pickups and 35 weekly deliveries
  • Drove productivity and process efficiency through system tracking

Maintained accurate records in WMS, including materials weights, bill amounts and identified variances.

Housekeeping Manager, 10/2004 to 06/2008
Marriott Vacation ClubCity, STATE,
  • Coordinated household cleaning service operations, including driving business development and managing client relations.
  • Managed team productivity and workflow to exceed quality standards.
  • Communicated repair needs to maintenance staff.
  • Completed schedules, shift reports and other business documentation.
  • Worked with front desk to respond promptly to all guest requests.
  • Managed staff of 40 housekeepers.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Evaluated employee performance and developed improvement plans.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Rolled out improved training programs for maintenance employees.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
  • Developed and implemented employee incentive programs to promote top performance.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Coordinated daily workflow through task prioritization and concise scheduling.
Associate of Arts: , Expected in 06/2020 to Housatonic Community College - Bridgeport CT,
  • Graduated in Top 10% of Class
High School Diploma: , Expected in 06/2001 to Granite High School - Salt Lake City UT,
  • Graduated with 4.0 GPA
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

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Resume Overview

School Attended

  • Housatonic Community College
  • Granite High School

Job Titles Held:

  • Transportation Manager
  • Technical Support Specialist
  • Logistics Shipping Coordinator
  • Housekeeping Manager


  • Associate of Arts
  • High School Diploma

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