Experienced professional with over 14 years in management, client relations and emergency medical service
management. Effective in leading employees in state and federal organizations as well as managing union and nonunion
employees in transportation and EMS. Analytical and creative self-starter with a reputation for taking on challenging
projects and getting positive results, B.S. in Emergency Medical Systems management. Proven skills in
communicating and working with customers, operations level employees as well as senior staff.
Promoting work place safety
Collaborating with subject matter experts
Strong public speaker
Recipient of the Employee of the year Award in 2014.
Boosted department revenue by 100% by expanding service into the market in less than 24 months.
Oversaw grant writing process resulting in over $1.5 million in gained assets
Transportation Manager09/2012 to 08/2016Home of Guiding HandsEl Cajon, CA
Using Six Sigma concepts, reorganized a failed transportation company into a reliable and profitable department, focusing on customer service and improving efficiencies.
Design and conduct supervisory and operations
level employee training.
Conduct regular employee evaluations using SMART approach.
conduct employee evaluations to identify and correct deficiencies through training.
Develop, track and adhere to inventory and project budgets; monthly $80,000-$85,000.
physical assets through grant awards and corporate partnerships in the sums of $446,000
the 1st year, $600,000 the 2nd year and $600,000 the third year (projected increase of assets of $500,000 with the
approval of 4th year grant).
Increased monthly revenue to over $86,000 from $31,000 in less than 4 years
(increase of %270).
Designed and executed the expansion of services by %30 in second year of operation.
Grew a diverse team from 12 to over 30 union employees, developed new positions including team leaders and office
assistant (union positions) and 2 supervisory, nonunion positions. In third year of operation assumed management of all company vehicles increasing managed fleet from 19 to 63
Paramedic/Firefighter, QA Officer03/2008 to 08/2010Currituck Fire and EMSCurrituck, NC
Lead Paramedic in a 911 response system with a primary responsibility of quickly and safely responding to customers
activating the 911 system.
In extraordinarily stressful situations provide leadership and direction in multifaceted situations
such onsite organization of paid and volunteer firefighters, law enforcement and paramedic staff to coordinate the
best results for clients in potentially life threatening situations.
Clear, succinct communication with EMS staff, nurses, doctors and other medical staff to relay medications and
Peer Review QA officer reviewing patient care reports for adherence to state, local and department medical
Reviewed reports for clarity of services provided to the client, clerical errors and typos.
Paramedic03/2007 to 08/2007San Diego Rural Metro AmbulanceSan Diego, CA
Practicing emergency medicine in a high volume, 911 environment in urban San Diego environments.
Serving an average of eight clients per twelve hour shift
Employed time management, simultaneously interfacing and treating clients while writing patient reports
Detailed, succinct communication with receiving doctors and nurses.
Paramedic10/2006 to 10/2007American Medical ResponseSan Diego, CA
Serving a high volume, suburban area providing excellent customer service to clients while communicating polite, direct
instructions to fellow paramedics, police and fire department personnel on emergency sites.
Developing and executing
patient care plans then communicating those actions to the doctors and nurses the patient is delivered to.
Emergency Medical Technician01/2006 to 10/2006Ambuserve AmbulanceGardena, CA
In a Non 911 ambulance service I dedicated myself to providing top quality medical service to clients who were in my
I developed an atmosphere of personal care and attention to the client, resulting in a positive experience for each of
my clients, many of whom were repeat customers.
Laborer06/2002 to 01/2006EarthScape LandscapingLa Mesa, CA
As a member of a very small company, I dedicated myself to the success of the company by adhering to and exceeding the
strict requirements of providing a quality service and product to the customer.
The owner trusted me to take over daily
operations in his absence where I directed normal operations and would meet unforeseen needs of our clients in real
Field Radio Operator Administrative Office Manager09/1996 to 09/2000US ArmyFort Lewis, WA
Early promotion awarded at ranks E-2 through E-4, numerous citations for exemplary service with medals and ribbons.
Also awarded numerous leadership positions, typically reserved for ranks senior to my position.
role of six person team at rank E-4 (E-6 position) for RAU (Remote Access Unit) #31, Camp Red Cloud, Korea (4
months) and RAU #6 Fort Lewis, WA (6 months).
Also promoted to administrative manager for my company at the rank of
E-4 (E-6 position) managing the administrative needs of over 130 soldiers and officers.
Bachelor of Science: EMS Management2010Hampton UniversityHampton, VA, USAEMS Management: Dean's list, 2009, 2010. Magna Cum Laude