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transportation manager resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Coordinated and resourceful Transportation Manager with 10+ years of experience overseeing all aspects of the transportation department. Adept at scheduling and directing work activities while providing direction and leadership to drivers and other operations staff. Capable of conducting and processing company payroll, billing, and auditing. Organized and efficient with outstanding interpersonal skills. Efficient Transportation Manager commended as a technologically proficient professional adept at planning, dispatching and routing by maintaining strong relations with transport carrier services. A solid 10+ year background in handling logistics to ensure timely delivery. Able to prioritize tasks and distribute operations to provide maximum output.

Skills
  • Shipping cost reduction
  • Cost control and tracking
  • Staff development and oversight
  • Hazardous material tracking
  • Policy development
  • Vehicle inspections
  • Fleet management
  • Transportation solution development
  • Shipping and receiving understanding
  • Problem resolution
  • Critical thinking
  • Teambuilding
  • Planning
  • Talent development
  • Conflict resolution techniques
  • Client relations and retention
  • Management of remote employees
  • Workforce Management
  • Project management
  • Budgeting and finance
  • Research ability
  • Training and coaching
  • Superior computer skills
  • Marketing savvy
  • Quality assurance controls
  • Persuasive
  • Skilled multi-tasker
  • Schedule coordination
  • Deadline-oriented
  • Focused on customer satisfaction
  • Meticulous attention to detail
Education and Training
Paramount High School Paramount, CA Expected in 06/2000 High School Diploma : - GPA :
California State Polytechnic University, Pomona Pomona, CA Expected in 05/2006 Bachelor of Arts : Urban And Regional Planning - GPA :
California State Polytechnic University, Pomona Pomona, CA Expected in 05/2006 Bachelor of Science : Political Science - GPA :
Experience
Kroger - Transportation Manager
Bloomfield Hills, MI, 06/2013 - 10/2019
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Analyzed operational performance and implemented plans to attain organizational and financial goals.
  • Created and enforced policies and procedures for entire logistics team.
  • Monitored spending to ensure that expenses are consistent with approved budgets.
  • Researched and suggested cost-effective shipping methods and conducted regular safety audits on equipment.
  • Established transportation cost standards and economical shipping practices.
  • Confirmed driver documents, including bills of lading, trailer placards and current HAZMAT guide.
  • Drafted and distributed monthly P&L statements.
  • Researched and recommended cost-effective transportation methods and conducted regular safety audits on equipment.
  • Coordinated driver loads and managed dispatch tasks.
  • Monitored fleet for PM services and regular maintenance.
  • Coordinated operations of licensed drivers and trucks with focus on ensuring quality and timely delivery of products.
  • Kept drivers operating within federal and state DOT regulations.
  • Assign and dispatch drivers on loads.
  • Confirmed drivers had correct BOL's and proper placards for trailers and current HAZMAT guide.
  • Manage monthly and yearly P&L statements.
  • Provided fleet management for preventive and scheduled maintenance.
  • Monitored driver operation and verified adherence to federal and state DOT regulations.
  • Monitored driver completion of required safety training.
Xpo Logistics - Customer Service Manager
New Columbia, PA, 06/2011 - 06/2013
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Automated contact management system to maintain efficient client organization.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Trained new employees on company policies, procedures, Communication techniques and customer service standards.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Worked with Warehouse Operations to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Assessed departmental operations to determine areas for customer service improvement and support.
Nfi Industries - Transportation Supervisor
Bedford Park, IL, 06/2007 - 05/2013
  • Maintained workplace safety by involving employees in order to maximize engagement and team morale.
  • Coordinated subordinate staff and developed effective transport routes and schedules to facilitate transportation of 300+ containers daily.
  • Sourced, distributed and monitored usage of equipment required to achieve transportation operational goals in line with financial targets.
  • Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit and equipment records.
  • Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.
  • Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
  • Used propietary software (WebEc) to input and manage important information such as customer, containers, and delivery destinations into company database.
  • Checked that drivers transported loads securely and in compliance with state DOT laws.
  • Verified that drivers maintained required professional competences, licenses and safety knowledge.
  • Coordinated repair and maintenance schedules for all fleet vehicles and associated equipment.
  • Spearheaded awards program for drivers in order to boost safety and promote optimal practices.

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Resume Overview

School Attended

  • Paramount High School
  • California State Polytechnic University, Pomona
  • California State Polytechnic University, Pomona

Job Titles Held:

  • Transportation Manager
  • Customer Service Manager
  • Transportation Supervisor

Degrees

  • High School Diploma
  • Bachelor of Arts
  • Bachelor of Science

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