Customer-focused Logistics; adept in enhance quality and safety processes to deliver top-notch logistics performance. Background in applying new solutions to old problems to reach resolution and forward progress. Demonstrated strengths in developing continuous improvement solutions and complex customer issues. Resourceful Dispatching achieved customer fulfillment goals. Worked closely with internal partners, and adopted new functional technology to meet preset goals and objectives.
Experienced Transportation Logistics- Dispatcher with years of experience in Transportation industry. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of rules and regulations and training in compliance. Motivated to learn, grow and excel. Monitoring operational pulse to deliver relevant information to all major internal customers Accustomed to working with multiple entities to achieve business goals for logistics efficiency, and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
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- Expedited resolutions of shipping errors and packaging mistakes.
- Implemented strategies to improve processes, systems and behavior.
- Team leader for logistics reconciliation team, ensuring compliance with U.S. DOT regulations.
- Coordinated dispatching of 10 drivers to accomplish daily delivery requirements.
- Conducted research to address shipping errors and packaging mistakes
- Prepared updated shipment reports for executives and clients
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Distributed food, napkins and beverages in preparation for snack time.
- Managed safety and security of all children under care.
- Consulted with families to discuss activities and behaviors of each child.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Handled daily administrative tasks efficiently to minimize time away from children, including updating attendance and requesting new supplies.
- Cared for children ages 6 weeks to 12 in nurturing and age-appropriate way.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Worked with Special Needs students to provide both individual and group tutoring on core subjects.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Handled day-to-day running of Ad Proofs, ensuring high levels of productivity and progression
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Monitored all company inventory to ensure stock levels and databases were updated
- Developed and maintained courteous and effective working relationships
Certificate in:
Underground storage tank operator with class A, B, C for the state of Illinois.
Product Training: Agent Services, Marketing Services, Scheduling Solutions, Messaging Solutions.
Emergency Action Plan- Awareness
Injury Reporting for Admin.
Incident Investigation and Recordkeeping for Managers
All safety Related trainings: Fire Safety, Electrical Safety, Heat Stress, Hazard Communication.
Security as it affects the Organization
Stop Work Authority
Safety Improvement
Data Governance
HIPPA Privacy Act Training
- CPDW - Certified Professional in Distribution and Warehousing
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School Attended
- Heartland Community College
- Parkland Community College
- State of Illinois
- American Red Cross
Job Titles Held:
- Transportation Logistics
- Licensed Daycare Provider
- Ad Service Rep.
Degrees
- Associate of Science
- Associate of Science
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