Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Highly enthusiastic customer service representative, Results-driven with proven ability to establish rapport with clients. Dedicated to maintaining customer satisfaction and contributes to company success and revenue while working as an exceptional customer service representative in a demanding call center, I am an excellent communicator and a take charge-charge leader with a passion for customer service excellence and the clear ability to foster in a customer-centric business environments.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights
  • Operating Systems
  • DOS, Windows 2000, Windows NT, Windows Vista, Windows XP
  • Software Applications, CDMA and wireless training,
  • Med iSOFT basic, Microsoft Visio, MS Excel, MS Outlook, MS PowerPoint, MS Word
  • Strengths
  • Process Improvement.
  • Excellent oral and written communication skills.
  • Proven ability to reach goals.
  • Strong organizational and analytical skills.
  • Excellent customer service skills.
  • Detail-oriented.

  • Service solutions expert
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Troubleshooting skills
  • Strong problem solving ability
  • Customer Relationship Management software (CRM)
  • Proficient with Microsoft Office Suite
  • Telecommunications knowledge
Experience
11/2014 to Present Transportation Hhhunt | Leesburg, VA,
  • Operates the vehicle in a safe and efficient manner on a route prescribed by the Transportation Department Conducts thorough pre-trip inspection of the vehicle and any special equipment.
  • Maintains orderly conduct of student passengers.
  • Reports unsafe acts or conditions which require the attention of any person other than the driver.
  • Operates the vehicle in accordance with the laws of the state of Georgia and the policies of the state and local board of education.
  • Provides maximum safety for passengers while on the bus and during loading and unloading.
  • Maintains routes and schedules as planned by the local school system personnel.
  • Delivers bus to vehicle maintenance facility as directed by schedule, supervisory personnel, or vehicle maintenance personnel.
  • Conducts emergency evacuation drills as required by local school system.
  • Completes legible and accurate required reports in the prescribed manner.
  • First Aid Training CPR training.
01/2013 to 09/2014 Customer Service/ Sales Lead Care | Washington, DC,
  • Progressed rapidly in recognition of outstanding performance in sales and ultimately advanced to oversight of all sales produced on the AT&T account.
  • Communicate with the customer to upsell on all sales produced.
  • Maintain rapport with new customers to make sure service are up to standard.
  • Set up charts and held meeting with all teams to push sales and upselling.
  • Placed with top 5 seller on the floor.
  • Reported directly to senior floor manager.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
01/2013 to 09/2014 Behavioral Health Specialist /Pharmacy Help Desk /Georgia Medicaid Kemper Corp. | Fort Worth, TX,
  • Responds to incoming telephone calls as assigned, meeting or exceeding the standards for phone access.
  • Availability in order to meet the needs of members with Well care services.
  • Communicating with serious and persistently mentally ill adults, providing crisis intervention techniques, determining hospital eligibility, and brief counseling techniques as preferred.
  • Maintains HIPAA standards and confidentiality of protected health information. Ensures members have access, availability and quality care according to standards.
  • Documents, tracks, and reports authorizations, denials, treatment plans, progress notes, and case dispositions related to behavioral health services using Care connects•
08/2012 to 01/2013 Education Advisor Broward Children's Center | Pompno Beach, FL,
  • Outbound call to help clients assess their values, interests, abilities and skills and relate these to opportunities for employment, further study and training.
  • Help clients make decisions, develop strategies and carry out career plans as well as advising on how to present themselves effectively at interviews and cope with the.
  • Transition from higher education to employment.
07/2005 to 06/2008 Customer Support/Technical Support The Answer Group | City, STATE,
  • Provided effective and consistent technical support and researched technical solutions for customers.
  • Performed tasks related to answering customer inquiries received via telephone, or through applications and Correspondence.
  • Interacted with customers providing program information, rules, regulations, laws, policy and procedures.
  • Troubleshooting basic web hosting and technical procedures as needed with all sprint phones.
  • Sales, billing issues and sales for sprint customers.
  • Mentored other employees on technical support and sales.
09/2004 to 06/2005 CUSTOMER SERVICE Online BABY UNIVERSE | City, STATE,
  • Inbound calls from customers that are having issues with placing orders on our website.
  • Placing orders for multiple companies, answered customers emails, problem solving, locating packages, shipping.
  • Preparing lost claim reports, handling distributor's issues, handling customer's complaints and inventory.
  • Recommended and helped customers select merchandise based on their needs.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Tracked down sources of special products and services to meet customers' special needs.
09/2002 to 09/2004 LEGAL SECRETARY STATE ATTORNEY OFFICE | City, STATE,
  • Handling various administrative responsibilities in the domestic violence unit.
  • Typed a variety of legal documents such as: subpoenas, motions and briefs, in addition to standard office correspondence.
  • Maintain legal files and consult legal journals, also help attorneys conduct research and compile documents for litigation cases.
  • Schedule appointments, participate in legal meetings, organize the library and perform other duties related to secretarial responsibilities.
  • Received and disbursed all incoming mail.
  • Proofed documents and submitted to attorneys for review.
  • Recorded and monitored court appearance dates.
  • Assisted in maintaining department attorney personnel files with the utmost confidentiality.
07/1999 to 09/2002 COLLECTION SPECIALIST Applied Card Systems | City, STATE,
  • Applied Card Systems Outbound calls to customers that are delinquent with their credit card payments over 120 days.
  • Working With consumer credit counseling to get customers out of delinquency status and back in good standing with Cross Country Bank.
  • Taking payment over the phone by western union quick collect and checking.
  • Closing accounts when paid off by customer request.
  • Has access to skip tracing and postal change.
  • Review A/R aging to identify and prevent past dues such as (short- payment, late payment, deductions, Pricing discrepancies).
  • Prepare and communicate A/R statements, maintain customer contact lists, analyze and resolve cash application.
  • Participate in weekly collections meeting, collection team and support special projects as needed.
Education
Expected in 2017 Bachelor of Science | Elementary Education University of Phoenix, Atlanta, GA GPA:

Coursework in Behavior Management

Emphasis in Child Development

Expected in 2011 Associate of Science | Medical Office Administration Florida Career College, Pembroke Pines, FL GPA:

3.4 GPA

Health Information Administration coursework

Coursework in Medical Assisting

Academic Achievement Award

Coursework includes Microsoft Excel, Database Management and Information Technology.

Expected in August 2008 Diploma | Medical Assistant Florida Career College, Lauderdale Lakes, FL GPA:

Coursework in Biology, Clinical Chemistry and Microbiology

Coursework in Medical Laboratory Technology

Trained in Information Processing

Trained in Front and Back office

Trained in Insurance Verification

Trained in Billing and Coding

knowledge of Medical Terminology & ICD9 and CPT coding


Skills

administrative, analytical skills, Schedule appointments, basic, behavioral health, billing, charts, Closing, Excellent oral, counseling, CPR, credit, crisis intervention, clients, Excellent customer service, Detail-oriented, DOS, First Aid, inspection, inventory, legal, legal documents, litigation, notes, meetings, mentally ill, access, MS Excel, office, MS Outlook, MS PowerPoint, Microsoft Visio, Windows, Windows 2000, Windows NT, Windows XP, MS Word, Operating Systems, organizational, personnel, policies, Pricing, problem solving, Process Improvement, progress, protected health information, quality, quick, rapport, research, safety, Sales, secretarial, shipping, supervisory, technical support and sales, technical support, telephone, phones, phone, Transportation, treatment plans, Troubleshooting, vehicle maintenance, vehicle


maintenance, Vista, web hosting, website, written communication skills

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School Attended

  • University of Phoenix
  • Florida Career College
  • Florida Career College

Job Titles Held:

  • Transportation
  • Customer Service/ Sales Lead
  • Behavioral Health Specialist /Pharmacy Help Desk /Georgia Medicaid
  • Education Advisor
  • Customer Support/Technical Support
  • CUSTOMER SERVICE Online
  • LEGAL SECRETARY
  • COLLECTION SPECIALIST

Degrees

  • Bachelor of Science
  • Associate of Science
  • Diploma

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