Highly enthusiastic customer service representative, Results-driven with proven ability to establish rapport with clients. Dedicated to maintaining customer satisfaction and contributes to company success and revenue while working as an exceptional customer service representative in a demanding call center, I am an excellent communicator and a take charge-charge leader with a passion for customer service excellence and the clear ability to foster in a customer-centric business environments.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Coursework in Behavior Management
Emphasis in Child Development
Health Information Administration coursework
Coursework in Medical Assisting
Academic Achievement Award
Coursework includes Microsoft Excel, Database Management and Information Technology.
Coursework in Biology, Clinical Chemistry and Microbiology
Coursework in Medical Laboratory Technology
Trained in Information Processing
Trained in Front and Back office
Trained in Insurance Verification Trained in Billing and Coding knowledge of Medical Terminology & ICD9 and CPT coding
Trained in Billing and Coding
knowledge of Medical Terminology & ICD9 and CPT coding
administrative, analytical skills, Schedule appointments, basic, behavioral health, billing, charts, Closing, Excellent oral, counseling, CPR, credit, crisis intervention, clients, Excellent customer service, Detail-oriented, DOS, First Aid, inspection, inventory, legal, legal documents, litigation, notes, meetings, mentally ill, access, MS Excel, office, MS Outlook, MS PowerPoint, Microsoft Visio, Windows, Windows 2000, Windows NT, Windows XP, MS Word, Operating Systems, organizational, personnel, policies, Pricing, problem solving, Process Improvement, progress, protected health information, quality, quick, rapport, research, safety, Sales, secretarial, shipping, supervisory, technical support and sales, technical support, telephone, phones, phone, Transportation, treatment plans, Troubleshooting, vehicle maintenance, vehicle
maintenance, Vista, web hosting, website, written communication skills
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