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Transportation/ Customer Fulfillment Manager Resume Example

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JC
TRANSPORTATION/ CUSTOMER FULFILLMENT MANAGER
Summary

Highly accomplished, versatile Logistics, Distribution and Transportation Senior Manager with extensive background supporting a variety of operations, including logistics, supply chain management and training of high-impact teams within everchanging environments. Dynamic leader, whom consistently achieves outstanding results while building and maintaining strong, loyal relations with both clients and colleagues. Moves and relates effortlessly across all levels of management.

Skills
  • Proficient in all Microsoft Office programs, Proficient in AS400, CXT, PeopleNet, Qualcomm, SAP, ICS, Dispatch Planning System, XataNet, WinRoute, Carrier Web, Route Planner, RoadNet
  • Shipping cost reduction
  • Team Building
  • Hazardous material tracking
  • Cost control and tracking
  • Staff development and oversight
  • Problem resolution
  • Customer service
  • Inventory management
Education and Training
2009Bachelors of Business Administration: Economics and Finance
MIDDLE TENNESSEE STATE UNIVERSITY
Experience
03/2019 - CurrentTransportation/ Customer Fulfillment ManagerHome Depot Pro | Lavergne, TN
  • Perform detailed root cause analyses and provide management recommendations for improvement
  • Estimate materials and labor requirements to complete jobs within budgetary and timeline requirements
  • Provide and solicit ideas for improvements
  • Develop and manage the annual operating budget and maintain good cost control on operating expenses to help meet or exceed business unit financial objectives
  • Ensure that physical inventory reconciliations, analysis and reporting are accurate and executed within established timeline
  • Monitor spending to ensure that expenses are consistent with approved budgets
  • Create and enforced policies and procedures for entire logistics team
  • Direct investigations to verify and resolve customer or shipper complaints
  • Review daily financial reports and reconciled accounts to keep information current and accurate
  • Work closely with other stakeholders to immediately address issues and implement effective solutions
06/2016 - 03/2019National Transportation ManagerPERFORMANCE FOOD GROUP CUSTOMIZED | Lebanon, TN
  • Conduct research, analyze data, gather input from team members, and make recommendations regarding routing methodologies, structures, customer assignments, etc
  • Work with multiple areas of the organization to develop route plans for national private fleet delivery activity across facilities utilizing advanced transportation management systems
  • Save costs, negotiating vendor pricing for equipment and supplies at each warehouse location
  • Facilitated 70% reduction in empty miles on account collaborating with operators to improve number of unloaded miles
  • Achieve cost-savings by developing functional solutions in excess of $1.3 Million
  • Increased productivity by 200% while simultaneously reducing head count by 20%
  • Estimate materials and labor requirements to complete jobs within budgetary and timeline requirements
  • Generate reports to assess performance and make adjustments
  • Manage daily operations by overseeing financials, key performance indicators and employee performance
12/2013 - 06/2016Transportation ManagerFRITO LAY | FAYETTEVILLE, TN
  • Ensure the implementation of local and national logistics while retaining quality standards
  • Ensure compliance with all Federal and State shipping and transportation regulations
  • Responsible for payroll accuracy for the transportation team
  • Track orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products
  • Work closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Develop and lead quality management systems, standards and compliance, including SOPs, lean improvement programs and enforcement of company and regulatory requirements
  • Recruit and hire talented professionals with drive and dynamic skills to build success within organization
  • Provide organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies
12/2005 - 12/2013Area Operations ManagerJSC, LLC | SPRINGFIELD, TN
  • Ensure compliance with all Federal and State shipping and transportation regulations
  • Consult on business practices and payroll issues to maximize profits •Oversee that all equipment maintenance and repairs are completed
  • Ensure that 100% of customer's expectations are met to ensure their satisfaction
  • Hold safety meetings once a week at each job site
  • Complete Profit and Loss Statements each quarter with the management team to identify all strengths and opportunities
  • Facilitate all hiring and training of new employees •Operate equipment as needed
  • Establish organizational vision and developed strategies to achieve sales, profit and loss and customer service goals
  • Strengthen operational efficiencies and traceability, developing organization systems for financial records and sales reports
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Resume Overview

Companies Worked For:

  • Home Depot Pro
  • PERFORMANCE FOOD GROUP CUSTOMIZED
  • FRITO LAY
  • JSC, LLC

School Attended

  • MIDDLE TENNESSEE STATE UNIVERSITY

Job Titles Held:

  • Transportation/ Customer Fulfillment Manager
  • National Transportation Manager
  • Transportation Manager
  • Area Operations Manager

Degrees

  • 2009 Bachelors of Business Administration : Economics and Finance

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