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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Proactive Transportation Clerk offering Number years of superior clerical support for transportation managers and drivers. Highly skilled in managing invoice generation, mileage reports and shipping documentation.

Customer-oriented Reservation Agent with over Number years of experience in Industry. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Resourceful Transportation Clerk offering Number years of superior performance in related roles. Detail-oriented and industrious with aptitude for route management and utilizing local traffic knowledge to foresee delays. Processes, monitors and files paperwork with commitment to accuracy and adherence to state and federal guidelines.

Skills
  • Transportation solutions
  • Friendly service mentality
  • Excellent work ethic
  • MS Office
  • Detail-oriented
  • Telephone reservations
  • Transportation information
Work History
03/2018 to Current
Transportation Clerk Core Mark Buffalo, NY,
  • Assisted drivers with documentation, including packing slips, bills of lading and invoices.
  • Demonstrated proactive and resourceful nature in solving transportation delays.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
09/2017 to 03/2018
Patient Service Representative Pediatric Home Service Beaumont, TX,
  • Used Software to schedule appointments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled day-to-day running of project or department or task, ensuring high levels of productivity and progression.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Assisted Number customers in average Timeframe by answering questions, responding to inquiries and handling telephone requests.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Educated customers on company systems, form completion, and access to services.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Completed over Number outbound calls per shift to deliver Type and Type prepared survey scripts.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
03/2016 to 04/2017
Customer Service Representative First Transit Doniphan, MO,
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Assisted Number customers in average Timeframe by answering questions, responding to inquiries and handling telephone requests.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Educated customers on company systems, form completion, and access to services.
  • Completed over Number outbound calls per shift to deliver Type and Type prepared survey scripts.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Assisted team leaders by providing Timeframe status and performance reports to provide information on areas for improvement.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
Expected in 03/2017
Medical Assistant Diploma: Medical Assisting
Florida Career College - Miami - Miami, FL
GPA:
Expected in 06/2010
High School Diploma : N/A
Miami Coral Park High School Adult Education - Miami, FL
GPA:

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Resume Overview

School Attended

  • Florida Career College - Miami
  • Miami Coral Park High School Adult Education

Job Titles Held:

  • Transportation Clerk
  • Patient Service Representative
  • Customer Service Representative

Degrees

  • Medical Assistant Diploma
  • High School Diploma

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