Transportation Clerk Resume Example

• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
• Managed 50 customer calls per day
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
• Arranged rapid office equipment repair and maintenance with vendors
• Developed and maintained spreadsheets us excel to track and chart information such as Po's and Invoices
• Tracked inventory and ordered office supplies encouraging cost-effective solutions
• Greeted numerous visitors, including VIPs, vendors and interview candidates

• Produced monthly reports using advanced Excel spreadsheet functions.
• Added documents to file records and created new records to support filing needs.
• Corrected any data entry error to prevent later issues such as duplication or data degradation.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Scanned documents and saved in database to keep records of essential organizational information.
• Scanned files, eliminating outdated records.
• Ensured that all computer system information was accurate and up-to-date.
• Call all customers with pass due balance, update credit card information.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Maintained accurate and current customer account data with manual forms processing and digital information updates
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
• Promoted available products and services to customers during service, account management and order calls
• Consistently maintained 100% customer service satisfaction ratings through quality control
• Maintained user account data by initiating account access and establishing in database
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
• Educated customers how to use company systems, complete forms and obtain desired services
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
• Effectively managed high-volume of inbound and outbound customer calls