Transportation Clerk Resume Example
Experienced Customer Service Representative with experience in Call Centers, Office, and Clerical work. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer Satisfaction and Computer skills always willing to be trained Motivated to learn, grow and excel. Customer-oriented Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Highly skilled in managing invoice generation, mileage reports and shipping documentation.
Resourceful Transportation Clerk with performance in related roles. Detail-oriented and industrious with aptitude for route management and utilizing local traffic knowledge to foresee delays. Processes, monitors and files paperwork with commitment to accuracy and adherence to state and federal guidelines.
- Route Management
- Shipment tracking
- Payment Processing
- Friendly service mentality
- Quality Assurance
- Data Entry
- MS Office
- Administrative support
- Customer Service
- Data Collection
- Data Analysis
- Shipping Documentation
- Transportation information
- Mileage reports
- Invoice generation
- Team building
- Time management
GPA: 3.0
- Graduated with [Number] GPA
Burlington , MA10/2019 - 12/2019
- Scheduled deliveries and liaised with recipients to ensure seamless arrival
- Assisted drivers with documentation, including packing slips, bills of lading and invoices
- Utilized tracking numbers and bills of lading to determine delivery status
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Utilized Excel to input all key data into hotel's database system
- Completed clerical tasks such as filing, copying and distributing mail
- Learned how to complete early morning report and invoices using spreadsheet with minimal supervision
- Increased sales by 10%
Escondido , CA11/2017 - 12/2018
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Managed 50 customer calls per day
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Arranged rapid office equipment repair and maintenance with vendors
- Developed and maintained spreadsheets us excel to track and chart information such as Po's and Invoices
- Tracked inventory and ordered office supplies encouraging cost-effective solutions
- Greeted numerous visitors, including VIPs, vendors and interview candidates
City , STATE05/2014 - 12/2016
- Produced monthly reports using advanced Excel spreadsheet functions.
- Added documents to file records and created new records to support filing needs.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Scanned files, eliminating outdated records.
- Ensured that all computer system information was accurate and up-to-date.
- Call all customers with pass due balance, update credit card information.
City , STATE01/2012 - 02/2013
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Promoted available products and services to customers during service, account management and order calls
- Consistently maintained 100% customer service satisfaction ratings through quality control
- Maintained user account data by initiating account access and establishing in database
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Educated customers how to use company systems, complete forms and obtain desired services
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Effectively managed high-volume of inbound and outbound customer calls
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Length
Resume Overview
School Attended
- West St.Mary High School
Job Titles Held:
- Transportation Clerk
- Office Assistant/Sales Associate
- Data Entry Clerk/Customer Service Representative
- Call Center Representative
Degrees
- Diploma : Mathematics
Similar Resumes
