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transportation broker resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. History of keeping shipping operations in full compliance with customs requirements. Advises clients on options and optimal solutions. Proficient in techniques for packing cargo to expedite services. Hardworking and detail-oriented dedicated to providing customer-centered care and support for local and international clients. Team-oriented, reliable and computer-savvy. Looking to offer 21 & 1/2 years of experience to challenging new role with room for advancement.

Skills
  • Data Entry
  • Customer Assistance
  • Account Management
  • Import Declaration Management
  • Shipment Scheduling
  • Reliable & Trustworthy
  • Team Management
  • Training & Development
  • Customer Service
  • Problem Resolution
  • Data Management
  • Supervision & Leadership
  • Friendly, Positive Attitude
  • Team Building
  • Computer Skills
  • Flexible Schedule
  • Good Work Ethic
  • Conflict Resolution
  • Microsoft Office
  • Critical Thinking
  • Planning & Organizing
  • Relationship Building
  • Active Listening
  • Organizational Skills
  • Basic Math
Experience
03/2022 to Current Transportation Broker Kaufman Financial Group | Richmond, VA,
  • Acted as buyer or seller representative when arranging sales.
  • Developed and maintained relationships with customers and assisted in generating sales opportunities.
  • Stayed up-to-date on Trucking marketplace trends and researched items in detail.
  • Monitored market trends, competitor strategies and market suppliers to evaluate opportunities to reduce costs.
  • Optimized delivery routes, taking into account traffic, road conditions and other factors.
  • Monitored shipments and obtained clearance from customs and other agencies.
  • Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
  • Prepared, checked and filed documentation with billing department.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
02/2001 to 03/2022 Transportation Broker Kaufman Financial Group | Seattle, WA,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Researched and interpreted rulings, compliance publications, guidelines and customs regulations.
  • Optimized delivery routes, taking into account traffic, road conditions and other factors.
  • Maintained compliance with import and export laws to maximize delivery efficiency.
  • Prepared and processed import and export documentation according to customs regulations, laws and procedures.
  • Monitored shipments and obtained clearance from customs and other agencies.
  • Requested and compiled necessary customs invoices, certificates of origin and cargo-control documents.
  • Facilitated communication between company, customers and overseas partners to maintain efficient operations.
  • Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
  • Prepared, checked and filed documentation with billing department.
  • Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.
  • Scheduled and booked transportations for 35-50 shipments per week.
04/1999 to 02/2001 Customer Service Agent Joe's Auto Parks | Van Nuys, CA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Returned customer calls in established turnaround time to meet company objectives.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education and Training
Expected in 04/1994 to to | Decubitus Ulcers/ Homecare RIK Medical, Boulder, CO, GPA:
Expected in 06/1986 to to | Graphic Communications Vocational Education , Chester, SC, GPA:
Expected in 06/1986 to to High School Diploma | Chester Senior High School, Chester, SC GPA:

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Resume Overview

School Attended

  • RIK Medical
  • Vocational Education
  • Chester Senior High School

Job Titles Held:

  • Transportation Broker
  • Transportation Broker
  • Customer Service Agent

Degrees

  • High School Diploma

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