Transportation Assistant Gs 2102 Full Time 40 Hrs Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Program coordinator with management experience and exceptional customer service skills. Versed in needs assessments and individual development.

  • Excellent Customer Service Skills
  • Excellent Staff Management Skills
  • Domestic and International Travel Services
  • Multi-task Management
  • Accounting
  • Work Independently or on Diverse Teams
  • Budgeting
  • Conflict Resolution
  • Marketing Strategies and Implementation
  • DTS / GATES Expert
  • Team Building
  • Regulatory Compliance
  • Lesson Plan Development
  • Microsoft Office
  • Payroll Management
  • Program Development
  • Recruitment and Training
  • Supervision
  • Teacher
  • Worldspan/Saber/Deltamatic experience
  • Written and Oral Communication Skills
12/2018 to Current Transportation Assistant GS-2102, Full-time 40 Hrs Department Of Defense | City, STATE,
  • Federal Passport Agent, expert on passport and visa requirements, process applications for Official and Diplomatic Passport and Visas and other travel-related documentation, maintain a "Secret" security clearance.
  • Lead the MCLB Albany DMO as Workstation Area Security Officer (WASO) for the Global Air Transportation Execution System (GATES), responsible for validating/authenticating the Albany DMO, user account management, and user training.
  • Lead agent for Air Mobility Command (AMC) flight reservations for the transportation of members, baggage, pets, and service animals through the GATES system.
  • Maintain an expert knowledge in codes associated with AMC Mission Channels.
  • Issuance of Travel Sheets (ticket) needed for travel on AMC flights; responsible for training other DMO staff members in AMC booking and procedures.
  • Provide authorization letters and additional travel documentation to DOD contractors to allow passage on AMC flights.
  • Centrally Billed Account (CBA) Specialist, responsible for reconciliation and certification of invoices against the CBA.
  • Counsel and assist military personnel/dependents, DOD civilians/dependents, and contractors in order to assess travel needs.
  • Lead Agent for booking and ticketing of military personnel/dependents, DOD civilians/dependents and contractors by liaising with SATO offices; responsible for training other DMO staff in these requirements and procedures.
  • Lead Agent for chartered bus transportation supporting the missions of MCLB Albany, MCRD Parris Island, NAS Pensacola Marine Schools.
  • Review and coordinate the full range of transportation support functions related to Passenger Control Point (PCP) for movement of personnel from MCLB Albany, Fort Benning Marine Schools, NAS Pensacola Marine Schools, and Blount Island Command and contractors.
  • Review travel orders for compliance with all pertinent regulations including authorized destinations, air travel approval, accommodations, and rental car approval through the Defense Travel System (DTS).
  • Coordinate air/car/hotel arrangements for Military Working Dogs and their handlers.
  • Quality Assurance Evaluator (QAE) for the commercial travel agency, monitoring and reporting contractor performance and compliance.
  • Maintain an expert knowledge of Joint Federal Travel Regulations and NAVSUP P490, including Orders/Order types and their associated Shipping Entitlements, Lines of Accounting (LOA), and Household Goods (HHG) shipping and storage.
  • Organize and conduct Counselings, Lectures, and Briefs on all types of entitlements including shipment and storage of personal property, vehicles and other items overseen by the Personal Property Office (PPO).
  • Coordinate, arrange, and oversee the shipping, receiving, and inspecting of personal property of deceased (Bluebark) personnel
  • Logistics Support Division (LSD) Representative for the FEMA Emergency Operation Center (EOC).
  • LSD Trusted Agent, responsible for the initiation and coordination of security clearance for MCLB contractor personnel.
01/2015 to 12/2018 Government Travel Agent, Full-time, 40 Hrs CWT SATO Travel | City, STATE,
  • Coordination of government and personal travel arrangements including needs assessment and regulatory compliance, emphasis on customer service skills.
  • Provide confidentiality (security clearance for PII and Sensitive Data), Experienced in Defense Travel System (DTS), Saber, and Worldspan.
  • East Coast Team Leader for the transition to the NextGen system, responsible for agent training and account management, served as resource post-transition
  • Booked and ticketed reservations for commercial travel of military and DOD civilians and their dependents including air travel,
05/2003 to 10/2014 Director, Full-time, 40 Hrs Porterfield Day School | City, STATE,
  • Management of all aspects of Day School Program including teacher recruitment and development, marketing, program development, coordination with Dougherty County School System Special Services, budget and accounting, payroll.
  • Development and supervision of orientations, open houses, and holiday programs.
  • Supervision of 23 teachers and assistants.
  • Assessed families of various economic backgrounds to match with available state and local assistance programs for low-income or special needs children.
  • Team building and training.
  • Development and management of new summer outreach program, including training, scheduling, and supervision of a staff of approximately 30 team members.
07/1998 to 05/2003 Teacher, Part-time 25 Hrs Porterfield Day School | City, STATE,
  • Individual and class needs assessment, development and implementation of lesson plans, matching special needs children with available services.
  • Classroom management.
  • Council with students and families to promote growth and development.
Education and Training
Expected in Art, Military Science | Georgia Southwestern State University, Americus, GA, GPA:

144 credit hours (quarter system)

Expected in 06/1984 High School Diploma | Albany High School, Albany, GA GPA:
Expected in | Leadership Training: Safe Sanctuary Program United Methodist Chruch, Albany, GA, GPA:

Instructor certification for Safe Sanctuary Program

44 hours

Expected in | Leadership Training: Safeguarding Program Episcopal Diocese of Georgia, Savannah, GA, GPA:

Instructor Certification for Safeguarding God's Children Program

44 hours

Expected in | Management And Leadership of Preschool Programs Georgia Dept. of Early Care & Learning, Atlanta, GA, GPA:

Certification to train/instruct in the following areas:

CDC Infection Control for Schools and Classrooms

Classroom Management for Cognitive Development

Goal-Setting and Time Management

Lesson Planning

Behavioral Management

152 hours

Expected in | Certification, Military Passport Acceptance Agent U S Department of State, Ft. Belvoir, VA, GPA:

16 hours

Expected in | Passport Acceptance Agent, Field Training U S Department of State, Ft. Benning, GA, GPA:

9 hours

Expected in | Defense Travel System Defense Travel Management Office, MCLB, Albany, GA, GPA:

AO/RO - DTS Approval Process

TDY Travel Policies

City Pair Program

DTS Travel Documentation

Constructed Travel

U.S. Government Rental Car Program

24 hours

Expected in | Personal Property And Passenger Transportation U S Marine Corps, MCLB, Albany, GA, GPA:

Personal Property Entitlements and Allowances

Port Call Procedures

Circuitous Travel and Applicable Mandates

Transportation Regulations and Publication

Personally Procured Moves

64 hours

Expected in | Personal Property Training Course U S Transportation Command, MCLB, Albany, GA, GPA:

24 hours

Expected in | Contracting Officer's Rep. With A Mission Focus Defense Acquisition University, MCLB, Albany, GA, GPA:

8 hours

Expected in | CPI Yellow Belt U S Marine Corps, MCLB, Albany, GA, GPA:

8 hours

Expected in | FEMA Emergency Management Institute U S Department of Homeland Security, MCLB, Albany, GA, GPA:

Introduction to Incident Command System (ICS)

Basic ICS for Initial Response

Introduction to National Incident Management System

National Response Framework

8 hours

Expected in | Diversified Educational Concepts MCLB Civilian Workforce Development, MCLB, Albany, GA, GPA:

Myers Briggs Type Indicator

8 hours

Expected in | Joint Knowledge Online Joint Chiefs of Staff, MCLB, Albany, GA, GPA:

Trusted Associate Sponsorship System (TASS) Overview

TASS Trusted Agent Training

TASS Trusted Agent Certification

6 hours

Expected in | Personal Property - Personally Procured Moves 118 Department of The Navy, MCLB, Albany, GA, GPA:

8 hours

Expected in | Personal Property - Personally Procured Moves 594 Department of The Navy, MCLB, Albany, GA, GPA:

8 hrs

Expected in | Ticketing School Delta Air Lines, Atlanta, GA, GPA:

FAA Regulations and Compliance

Reservation System

Domestic Fare Construction, Tariffs and Taxes

International Fare Construction, Tariffs and Taxes

Government Travel Regulations

Government Fare Construction

Government Transportation Request Processing

Downtime Procedures and Manual Ticketing

120 hours

Expected in | Freight Management Delta Air Lines, , GPA:

FAA Regulation and Compliance

Freight Routing and Rates

Pivot Points

Aircraft Weight and Balance Calculations

24 hours

Expected in | FAA Ground Security Coordinator Certification Delta Air Lines, Atlanta, GA, GPA:

29 hours

Activities and Honors
Activities and Honors , President, Albany Tennis Association (2014 - 2018) Member-at-large, Vestry, St. Patrick's Episcopal Church, (2015 - 2018) President, Lights-of-Love Campaign (Phoebe Putney Memorial), 1997-2000

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Resume Overview

School Attended
  • Georgia Southwestern State University
  • Albany High School
  • United Methodist Chruch
  • Episcopal Diocese of Georgia
  • Georgia Dept. of Early Care & Learning
  • U S Department of State
  • U S Department of State
  • Defense Travel Management Office
  • U S Marine Corps
  • U S Transportation Command
  • Defense Acquisition University
  • U S Marine Corps
  • U S Department of Homeland Security
  • MCLB Civilian Workforce Development
  • Joint Chiefs of Staff
  • Department of The Navy
  • Department of The Navy
  • Delta Air Lines
  • Delta Air Lines
  • Delta Air Lines
Job Titles Held:
  • Transportation Assistant GS-2102, Full-time 40 Hrs
  • Government Travel Agent, Full-time, 40 Hrs
  • Director, Full-time, 40 Hrs
  • Teacher, Part-time 25 Hrs
  • Art, Military Science
  • High School Diploma