Transportation And Authorizations Representative Resume Example Fidelis Care

TRANSPORTATION AND AUTHORIZATIONS REPRESENTATIVE

Executive Profile

To obtain a challenging and rewarding position within a dynamic corporation where I can utilize my skills to develop, motivate and lead while encouraging employee productivity. I would also like to be a part of a continuously growing organization whose resources are abundant in today's fast and ever changing technologies.

More than 10 years of successful experience in professional administrative support, executive administrator and customer service/ sales with the ability to service accounts, customers and product promotions.

Accustomed to working in a fast paced environment, performance driven with the ability to think quickly and successfully when handling difficult clients or situations.

Hardworking and highly motivated, Work well as an individual producer or a team member in the achievement of customer's objectives.

Skill Highlights

Microsoft Word, Excel, PowerPoint, Lotus Notes, Windows (all versions), Data Entry (30,000 - 90,000 kpm), Problem resolution,Self-starter,

Deadline-oriented

Microsoft Office

Spreadsheet development

Staff motivation

Employee training and development

Claims appeal procedures

Insurance processing

Multi-tasking Management

Research

Telephone skills

Travel planning

Active Learning

Core Accomplishments

Research
Investigated and analyzed client complaints to identify and resolve issues.
Scheduling
Managed daily schedules and sales leads for all Sr. and Jr. Loan Officers.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Training
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Managed call flow with up to 20Exceeded corporate target for customer satisfaction for 3 months in a row. calls in queue per minute.

Professional Experience

Fidelis CareOctober 2012 to April 2015Transportation and Authorizations Representative
Getzville, New York

Duties included becoming a liaison between Customers (Members/Providers) and Fidelis Care.
Work with customers to assist solving problems, enabling use of products, services, providing information and fulfilling other needs as appropriate.
Maintaining high customer service standards as designated by organizational policies and procedures.

Uniland Development CorporationFebruary 2008 to October 2012Site Building Supervisor
Amherst, New York

Duties included organizing and managing the overall commercial building and light construction development for one of the largest realtor company in Western New York.
Responsibilities were making sure the building stays in Class A format; provide customer service and security to clients, tenants of the building.
Communicate with contractors on a daily basis to fill any vacant area within the building for new possible tenants.

OneBeacon InsuranceAugust 2005 to February 2008Claims Support Representative
Williamsville, New York

Duties included providing efficient and effective disposition of assigned claim through timely investigation, evaluation and resolution.
Recommends and implements action plans for settlement of claims exceeding authority level.
Making timely and appropriate contacts and completes appropriate level of investigation to make determination of coverage, liability and damages.
Determines exposure, establishes adequate initial reserves and make timely adjustments as required.
Assigns and direct activities of internal and external resources as required; including independent adjusters and appraisers.
Identifies questionable claims and consults with SIU for further direction as appropriate.
Demonstrated proficiency with computer software; (including current Windows operating system, Microsoft Office and Outlook).

M&T Investment GroupJanuary 2002 to January 2005Administrative Assistant
Buffalo, New York

Duties included assisting three Senior Vice Presidents with their everyday routine.
Scheduling meetings, business trips etc.
paying expense reports, invoices, created PowerPoint presentations, answering phones work on individual projects independently and assist staff when needed.
Knowledge of Windows, Microsoft office, word, PowerPoint, Excel, Outlook.

Education

Essex Community College2002Associates: Business AdministrationBuffalo, MD, United States

Business Administration

Riverside High School1996High School Diploma: Business AdministrationBuffalo, NY, United States

Buffalo Vocational Technical Center1996Hospitality Industry Certified): HospitalityBuffalo, NY, united states

Skills

Customer service, Data Entry, direction, expense reports, Lotus Notes, managing, meetings, Excel, Microsoft Office, Windows operating system, Outlook, PowerPoint, PowerPoint presentations, Windows, word, Microsoft Word, organizing, organizational, policies, Scheduling, answering phones

Resume Overview

Companies Worked For:

Fidelis Care
Uniland Development Corporation
OneBeacon Insurance
M&T Investment Group

School Attended

Essex Community College
Riverside High School
Buffalo Vocational Technical Center

Job Titles Held:

Transportation and Authorizations Representative
Site Building Supervisor
Claims Support Representative
Administrative Assistant

Degrees

Associates : Business Administration
High School Diploma : Business Administration
Hospitality Industry Certified) : Hospitality

Transportation and Authorizations Representative Resume Example

Resume Score: 90%

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Resume Overview

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