Twenty plus years of data analysis, systems testing, training, and process design. Self motivated, organized, and attention to detail. Over a year working from home in dedicated office.
Technical support and software troubleshooting
Software review and recommendations
Requirements gathering and analysis
Analytical skills, including mega data analysis
Good listening skills
Organization and Time management
Planning and Coordination
Company NameTransport systems manager//City, State//September 2017 to May 2021
Responsible for support, process change, and all enhancement requests for BluJay TMS.
Process review and analysis, new release testing, and advising business regarding best practices.
Subject matter expert for BluJay TMS
Redesign of three key processes to obtain efficiencies.
Drafted change management policies to streamline introductions of new software and systems.
Provided requirements for, and carried out all testing, for an AI solution estimated to save up to 60 hours per week in a logistics processes.
Created and maintained policy documentation on all Transportation Management System (TMS), detailing best practices and procedures.
Responded to incidents quickly, troubleshot problems, and corrected faults.
Facilitated best user experience through continuous support, training classes, improvements and communication of system changes.
Company NameProject analyst//City, State//August 2012 to September 2017
Serve as lead analyst and designer for Customer Discount Program. Projections for savings in fiscal year 2018 was $500,000 with final numbers coming in at $550,000 for that fiscal year.
Liaison with cross-functional departments to design, develop and deliver multiple projects.
Provide analysis of mega data from business intelligence systems.
Report out analyses to senior management.
Responsible for developing savings budget and delivering on $500,000 savings annually by enhancing and managing Customer Discount Program.
Elicit business needs from management and develop written business requirements.
Experience in producing business requirements for the Business Intelligence team to develop.
Problem identification analysis and resolution recommendations for business issues.
Development of work breakdown structures in MS Project and management of projects through the use of task relationship management, monitoring and adjustment of schedule to minimize risk.
Analysis of mega data, project management, and business requirements gathering Skills Used Advanced Excel ,MS Project ,Word Lean Logistics, QlikView, and information gathering.
Company NameProject Analyst//City, State//January 2002 to August 2017
Serve as liaison with 9 cross-functional departments to communicate project efforts, objectives and update.
Provide analysis and risk reports to senior-level executives and interpret information as requested.
Serve as front line technical support for all Primavera Software and provide technical support for Excel.
Key Achievements # Spearheaded development and management efforts of 4,000 task integrated schedule to launch new product.
Efforts continually aid in achieving business goals.
Resource loaded project was integral in launching product on time and within budget and enabled integration of all key process areas, providing a logic driven project management tool that links all activities to main objective.
Designed and documented process for management and update of sales start up project schedules that was instrumental in commencement of three substantial projects.
Implemented improved process to manage cashflow; proven results for saving time and manual resources.
Developed and implemented training courses; trained users in use of cost management and scheduling software, and MS office suite.
Designed and produced database forms and reports for A&C cost management tool "Contract Manager"—provided business solutions including automation of accounting form; “APP100.”.
Company NameAssistant to Senior Project Director//City, State//January 2000 to January 2002
Provided project and administrative support with high-level of accountability for project maintenance and effective use of cost management software.
Entered and distributed cost documents, reconciled budgets, created forecasts, and database report writing.
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American Intercontinental University
University of Hendon
University of Hendon (UK)
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Transport systems manager
Assistant to Senior Project Director
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