Extremely hard worker that is very dedicated and loyal.
Creative problem solver
Project management
Proper phone etiquette
Flexible and works well under pressure
Customer service-oriented
Administrative support specialist
Business correspondence
Appointment setting / scheduling
Schedule management
Event Planning
Database management
Microsoft Office proficiency
Skills
Data management
Self-motivated
Client assessment and analysis
Project management
Extremely organized
Compliance and regulatory
Document control
Reporting and documentation
Problem-solving
Fact-finding and investigations
Quality assurance
Workplace security
Public safety and security
Empathetic
Process implementation
Conflict resolution
Caring and sensitive
Work History
Transactional / Contract Specialist, 08/2017
to 04/2018 Arvato Digital Services – Reno,
NV
Trained new hires, Quality Checked each contract for errors before submitting.
Tested embedded software applications for use in the industry. Automated software that put the customers orders in automatically. Installed said software on all computers and trained users how to use it.
Tested and implemented a new way to process contracts within the company that was then used at each of our countries branches. Which resulted in 80% less processing errors made by agents.
Wrote step by step instructions for employees going overseas to train the employees the new process.
Developed new process for employee evaluation which resulted in marked performance improvements.
Processed Multi-million dollar contracts.
Launch and project management.
Proficient use of Microsoft office Suite
Tracking down issues within the programs
Provide launch status reports and serve as a consultant to Microsoft Business Requirements Managers
Assess Data Plan of Records for accuracy and consumption within SAP, create/maintain Policy Based Containers in SAP and the associated End Item SKU Offerings, adherence to Volume Licensing policies, address Price List issues logged.
Analyzed departmental documents for appropriate distribution and filing.
Copied, logged and scanned supporting documentation.
Entered details such as payments and account information into the computer system.
Responded to customer requests via Case information and email.
Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Verified data integrity and accuracy.
Supported Chief Operating Officer with daily operational functions.
Produced ad hoc reports and documents for senior team members.
Entered details such as payments, account information and call logs into the computer system.
Crematory Operator, 01/2008
to 04/2016 Walton's Funeral Home – Carson City,
NV
Picked up the deceased at private homes, hospitals, crime scenes, accidents and county morgues.
Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.
Discussed the nature of the funeral service, the disposition of the remains and funeral costs with family members.
Worked directly with Local Police Departments / FBI, clients, management to achieve Clients and Local Authorities requests.
Would be on-call after hours and weekends for pick-ups - removals for 10 days on and 4 days off.
Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Verified data integrity and accuracy.
Performed initial client assessment and analysis to begin research process.
Record retention, maintained confidential records.
Copied, logged and scanned supporting documentation.
Secured and filed burial permits and made funeral arrangements.
Analyzed departmental documents for appropriate distribution and filing.
Acted as a liaison between hospitals, physicians, the county coroner, newspapers and members of the clergy.
Solely operated and maintained Retort (Crematory) chamber including making sure all of the correct paperwork was present and signed by all of the correct entities before starting the cremation process. As well as following all procedures for the deceased to be cremated.
Closed and secured caskets and led funeral corteges to churches and burial sites.
Assisted with embalming procedures and updated case study reports.
Groundskeeper for funeral home and cemetery.
Trained new staff members.
Supported Manager with daily operational functions and Inventory control
Arranged transportation between sites for the remains, mourners, pallbearers and members of the clergy.
Monitored high-volume phone lines and displayed proper phone etiquette.
Responded to customer requests via telephone and email.
Entered details such as payments, account information and call logs into the computer system when needed.
Produced ad hoc reports and documents for senior team members.
Prepped deceased for cremation, funeral, or visitation.
Kept records and logged company fleet vehicle maintenance,
Security Guard, 12/2007
to 12/2008 Security Professionals of Nevada – Carson City,
NV
