Transactional / Contract Specialist Resume Example Tulip Cremation

TRANSACTIONAL / CONTRACT SPECIALIST

Professional Summary

Extremely hard worker that is very dedicated and loyal.
Creative problem solver
Project management
Proper phone etiquette
Flexible and works well under pressure
Customer service-oriented
Administrative support specialist
Business correspondence
Appointment setting / scheduling
Schedule management
Event Planning
Database management
Microsoft Office proficiency

Skills

Data management
Self-motivated
Client assessment and analysis
Project management
Extremely organized
Compliance and regulatory
Document control
Reporting and documentation
Problem-solving
Fact-finding and investigations

Quality assurance
Workplace security
Public safety and security
Empathetic
Process implementation
Conflict resolution
Caring and sensitive

Work History

Transactional / Contract Specialist, 08/2017 to 04/2018
Tulip Cremation – Wildwood , FL

Trained new hires, Quality Checked each contract for errors before submitting.
Tested embedded software applications for use in the industry. Automated software that put the customers orders in automatically. Installed said software on all computers and trained users how to use it.
Tested and implemented a new way to process contracts within the company that was then used at each of our countries branches. Which resulted in 80% less processing errors made by agents.
Wrote step by step instructions for employees going overseas to train the employees the new process.
Developed new process for employee evaluation which resulted in marked performance improvements.
Processed Multi-million dollar contracts.
Launch and project management.
Proficient use of Microsoft office Suite
Tracking down issues within the programs
Provide launch status reports and serve as a consultant to Microsoft Business Requirements Managers
Assess Data Plan of Records for accuracy and consumption within SAP, create/maintain Policy Based Containers in SAP and the associated End Item SKU Offerings, adherence to Volume Licensing policies, address Price List issues logged.
Analyzed departmental documents for appropriate distribution and filing.
Copied, logged and scanned supporting documentation.
Entered details such as payments and account information into the computer system.
Responded to customer requests via Case information and email.
Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Verified data integrity and accuracy.
Supported Chief Operating Officer with daily operational functions.
Produced ad hoc reports and documents for senior team members.
Entered details such as payments, account information and call logs into the computer system.

Crematory Operator, 01/2008 to 04/2016
Blue Ridge Healthcare System, Inc.. – Morganton , NC

Picked up the deceased at private homes, hospitals, crime scenes, accidents and county morgues.
Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.
Discussed the nature of the funeral service, the disposition of the remains and funeral costs with family members.
Worked directly with Local Police Departments / FBI, clients, management to achieve Clients and Local Authorities requests.
Would be on-call after hours and weekends for pick-ups - removals for 10 days on and 4 days off.
Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Verified data integrity and accuracy.
Performed initial client assessment and analysis to begin research process.
Record retention, maintained confidential records.
Copied, logged and scanned supporting documentation.
Secured and filed burial permits and made funeral arrangements.
Analyzed departmental documents for appropriate distribution and filing.
Acted as a liaison between hospitals, physicians, the county coroner, newspapers and members of the clergy.
Solely operated and maintained Retort (Crematory) chamber including making sure all of the correct paperwork was present and signed by all of the correct entities before starting the cremation process. As well as following all procedures for the deceased to be cremated.
Closed and secured caskets and led funeral corteges to churches and burial sites.
Assisted with embalming procedures and updated case study reports.
Groundskeeper for funeral home and cemetery.
Trained new staff members.
Supported Manager with daily operational functions and Inventory control
Arranged transportation between sites for the remains, mourners, pallbearers and members of the clergy.
Monitored high-volume phone lines and displayed proper phone etiquette.
Responded to customer requests via telephone and email.
Entered details such as payments, account information and call logs into the computer system when needed.
Produced ad hoc reports and documents for senior team members.
Prepped deceased for cremation, funeral, or visitation.
Kept records and logged company fleet vehicle maintenance,

Security Guard, 12/2007 to 12/2008
Whole Foods – Wichita , KS

Overnight security detail, personal security detail, patrol contracted schools, ski resorts, motels.
Obtained Sheriffs work permit
Maintained accurate and detailed logs of all events that occurred during each shift.
Detected and apprehended any unauthorized personnel.
Monitored building access and identified all officials and employees before authorizing their entrance.
Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
Responded quickly and effectively to all security violations and duress alarms.
Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Patrolled commercial property and the associated parking garage.
Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.
Delivered accurate verbal and written reports to company personnel.
Unlocked rooms and suites for authorized contractors.
Noted and followed up on any unusual behavior.

Overnight Stocker, 07/2006 to 11/2007
Temco – Newark , NY

Customer service, stock shelves, take inventory, unload merchandise.
Removed all boxes and related trash from the sales floor.
Met incoming trucks and used forklifts to move pallets to staging areas.
Realigned merchandise throughout assigned section to give shelves and racks a professional appeal.
Unboxed product and placed on shelves in an attractive manner according to layout guidelines.
Collected assigned merchandise and transported to store floor locations using hand trucks.
Prioritized helping customers over completing other routine tasks in the store.
Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Stocked and replenished merchandise according to store merchandising layouts.
Recommended merchandise to customers based on their needs and preferences.
Greeted customers in a timely fashion while quickly determining their needs.
Engaged with customers in a sincere and friendly manner.

Commercial Cleaner, 05/2005 to 06/2006
Janiking – City , STATE

In charge of thoroughly cleaning a steak house kitchen when it closed each night as well as other commercial businesses.
Followed company procedures to maintain work environment in a neat and orderly condition.
Followed standards and procedures to maintain safe work environment.
Maintained compliance with company standards to perform all maintenance activities.
Provided outstanding customer service.
Accurately read, understood, and carried out written instructions.
Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness.
Consistently kept kitchen areas clean and free of debris and water.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines.
Assisted co-workers whenever possible.
Adhered to safe work practices.

Crew Leader/Cook, 05/2003 to 06/2005
Burger King – City , STATE

Open and close restaurant
Take inventory and report to manager.
Prepped items for later use to save staff time during busy hours.
Followed food safety procedures according to company policies and health and sanitation regulations.
Maintained high standards of customer service during high-volume, fast-paced operations.
Verified that prepared food met all standards for quality and quantity.
Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
Strictly followed all cash, security, inventory and labor policies and procedures.
Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
Reported to each shift on time and ready to work.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Performed all position responsibilities accurately and in a timely manner.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Routinely moved and stocked food products weighing up to 50 pounds.
Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Prepared all food orders within a 2-3 minute time frame.
Assembled food orders while maintaining appropriate portion control.
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
Promptly and empathetically handled guest concerns and complaints.

Skills

ad, cash handling, consultant, Customer service, inventory, inventory control, Microsoft Office, SharePoint, pick, policies, project management, SAP

Education

GED: 2005
Washoe High School - City, State

Microsoft Office Certification: 2014
Morrison University - City, State

Associate of Applied Science: Information Technology, Western Nevada College - City, State

Continuing education in Information Technology

Resume Overview

School Attended

Washoe High School
Morrison University
Western Nevada College

Job Titles Held:

Transactional / Contract Specialist
Crematory Operator
Security Guard
Overnight Stocker
Commercial Cleaner
Crew Leader/Cook

Degrees

GED : 2005
Microsoft Office Certification : 2014
Associate of Applied Science : Information Technology ,

Transactional / Contract Specialist Resume Example

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