Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for real estate professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

  • Client Relationship Development
  • Mail handling
  • MS Office
  • Sorting and labeling
  • Scheduling
  • Communications
  • Project organization
  • Business operations
  • Customer service
  • Team management
  • Problem resolution
  • Relationship development
  • Office administration
  • Meeting minutes
  • Faxing Paperwork
  • Administrative support
  • Meeting arrangements
  • Time management
  • Multi-line Telephone Systems
  • Social media knowledge
  • Information security
  • Documentation and reporting
09/2017 to 07/2020
Transaction Coordinator Fay Servicing Schaumburg, IL,
  • Cultivated congenial relationships with clients and other parties in transactions with ultimate focus on customer satisfaction and business growth.
  • Oversaw and managed real estate agency digital tools and recommended new features for technology platform to improve closing process based on transaction coordination experiences.
  • Processed real estate transactions from start to finish, smoothly communicated between clients, sales staff and title companies and drove on-time, smooth and stress-free closings.
  • Delivered enthusiastic, efficient and multi-faceted administrative and computer support, particularly through production and underwriting processes.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Liaised between sellers and buyers for profitable and efficient sales.
  • Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
  • Researched properties values to determine competitive market pricing.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Developed and presented purchase offers to sellers for consideration.
  • Promoted active listings through social media marketing, open houses and newsletters.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • MLS input for new listings
  • Prepared CMAs for Listing appointments
04/2016 to 07/2017
Administrative Assistant Hca Ogden, UT,
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Scheduled field operator appointments with Clients
  • Reviewed Photographers photos and sent them to clients in a timely manner
  • Reviewed all customer service emails and delegated to correct department
  • Inputted photos into MLS for clients.
  • Handled all incoming calls
  • Implemented Confirmation systems between the office and clients for future appointments
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
11/2015 to 04/2016
Front Desk Coordinator Abercrombie & Fitch Co. Columbus, OH,
  • Produced highly accurate internal and external letters and memoranda.
  • Sorted through incoming applications
  • Scheduled interviews for applicants and onboarding for new hires with all departments
  • Pre-screened applicants and scheduled interviews with appropriate team members if needed.
  • Reviewed applications for experience and fit with posted positions.
  • Maintained and organized electronic files for applicants, including feedback created throughout interview process.
  • Created and uploaded employment postings on Social Media and Job Websites (Indeed, Monster, ETC)
  • Placed initial review calls with applicants as requested
  • Maintained work structure by updating job requirements and job descriptions for all positions.
02/2013 to 11/2015
Customer Service Associate Bed Bath & Beyond Lakeland, FL,
  • Welcomed each new arrival pleasantly and confirmed membership status
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Managed customer relations and customer service through daily communication and interaction.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Informed customers about special promotions and provided detailed information for various products.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Educated customers on promotions to enhance sales.
Education and Training
Expected in 05/2018
Associate of Science: Business Administration
Middlesex County College - Edison, NJ
Expected in 06/2011
High School Diploma:
Woodbridge High School - Woodbridge, NJ

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School Attended

  • Middlesex County College
  • Woodbridge High School

Job Titles Held:

  • Transaction Coordinator
  • Administrative Assistant
  • Front Desk Coordinator
  • Customer Service Associate


  • Associate of Science
  • High School Diploma

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