Multi-talented training coordinator consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Employee coaching
Online training experience
First Aid/CPR
Telephone and email etiquette
Database Management
Onboarding and hiring processes
ADP background
OSHA
Schedule Coordination
Employee training
MS Office
Human resources development
Performance assessments
Problem resolution
Team management
Work History
Training Coordinator/ Phlebotomist, 10/2015 - Current San Luis Obispo County, Ca – San Luis Obispo, CA,
Compiled training handbook and related course materials.
Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Trained and mentored new personnel hired to fulfill various roles.
Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in success.
Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
Analyzed and assessed area training program for effectiveness, identified underperforming areas, and planned corrective solutions.
Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring
Managed new employee orientation training process for more than 50+ employees each year.
Delivered new employee onboarding and training sessions via ADP and eProgesa.
Trained new hires to perform cross-training exercises with experienced workers.
Implemented new learning strategies depending upon employees' skill levels.
Trained staff during demonstrations, meetings, conferences and workshops.
Communicated all learning and performance objectives, schedules and training assessments to upper management.
Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
Accurately labeled vacutainer tubes with patient name, date and time of collection.
Tracked collected specimens by initialing, dating and noting times of collection.
Stocked phlebotomy cart or carrier with appropriate supplies.
Assembled tourniquets, needles and blood collection devices to prepare work trays.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Upheld all compliance standards and kept team in line with requirements.
Completed skilled administrative work to support all office staff and operational requirements.
Prepared samples for shipping and disposed of bodily fluids in proper containers.
Set up, maintained and verified sterility of lab equipment and tools.
Collect blood samples with focus on accuracy and adherence to aseptic techniques.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed and resolved differences between accounting information and cash drawer.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Assisted customers by answering questions and fulfilling requests.
Answered questions about store policies and concerns to support positive customer experiences.
Educated customers on promotions to enhance sales.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Maintained stock within optimal levels to meet expected customer and sales levels.
Monitored areas for security issues and safety hazards.
Built effective training and coaching strategies to optimize team performance.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Student Internship, 11/2014 - 12/2014 Regent Care Center – City, STATE,
Obtained patient releases for dissemination of information.
Interacted and communicated easily with department personnel and public.
Adhered to all facility, company and legal guidelines.
Received and processed medical records requests.
Reviewed charts and flagged incomplete or inaccurate information.
Input data into computer programs and filing systems.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Audited records for accuracy.
Received and routed medical records.
Responded to materials requests and retrieved necessary information.
Kept accurate log of all requests for medical information and records.
Manage and confirm patient data, such as insurance, demographic and medical history information.
Used classification manuals to gain additional knowledge of disease and diagnoses processes.
Deli/Bakery Sales Associate, 07/2010 - 10/2013 Walmart – City, STATE,
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Opened new inventory and rotated stock by dates to maintain freshness.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Inspected equipment such as refrigerators and warming lamps every hour to check compliance with safe operating levels.
Calculated total items needed to assemble party trays and placed orders for inventory.
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales.
Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Wrapped, boxed and weighed bakery department products.
Answered questions about store policies and concerns to support positive customer experiences.
Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Education
Associate of Applied Science: Dental Hygiene, Expected in - Austin Community College - Austin, TX GPA:
High School Diploma: , Expected in 05/2010 - Bremen High School - Midlothian, IL, GPA:
Medical Billing And Coding: , Expected in - Gary Job Corps - San Marcos, TX, GPA:
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