Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Multi-talented training coordinator consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Employee coaching
  • Online training experience
  • First Aid/CPR
  • Telephone and email etiquette
  • Database Management
  • Onboarding and hiring processes
  • ADP background
  • OSHA
  • Schedule Coordination
  • Employee training
  • MS Office
  • Human resources development
  • Performance assessments
  • Problem resolution
  • Team management
Work History
Training Coordinator/ Phlebotomist, 10/2015 - Current
San Luis Obispo County, Ca San Luis Obispo, CA,
  • Compiled training handbook and related course materials.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in success.
  • Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
  • Analyzed and assessed area training program for effectiveness, identified underperforming areas, and planned corrective solutions.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring
  • Managed new employee orientation training process for more than 50+ employees each year.
  • Delivered new employee onboarding and training sessions via ADP and eProgesa.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Upheld all compliance standards and kept team in line with requirements.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Collect blood samples with focus on accuracy and adherence to aseptic techniques.
Cashier/ Inventory Clerk, 10/2013 - 10/2015
Stripes Stores City, STATE,
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Monitored areas for security issues and safety hazards.
  • Built effective training and coaching strategies to optimize team performance.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Student Internship, 11/2014 - 12/2014
Regent Care Center City, STATE,
  • Obtained patient releases for dissemination of information.
  • Interacted and communicated easily with department personnel and public.
  • Adhered to all facility, company and legal guidelines.
  • Received and processed medical records requests.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Input data into computer programs and filing systems.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Audited records for accuracy.
  • Received and routed medical records.
  • Responded to materials requests and retrieved necessary information.
  • Kept accurate log of all requests for medical information and records.
  • Manage and confirm patient data, such as insurance, demographic and medical history information.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
Deli/Bakery Sales Associate, 07/2010 - 10/2013
Walmart City, STATE,
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Inspected equipment such as refrigerators and warming lamps every hour to check compliance with safe operating levels.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Wrapped, boxed and weighed bakery department products.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Associate of Applied Science: Dental Hygiene, Expected in
Austin Community College - Austin, TX
High School Diploma: , Expected in 05/2010
Bremen High School - Midlothian, IL,
Medical Billing And Coding: , Expected in
Gary Job Corps - San Marcos, TX,

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Resume Overview

School Attended

  • Austin Community College
  • Bremen High School
  • Gary Job Corps

Job Titles Held:

  • Training Coordinator/ Phlebotomist
  • Cashier/ Inventory Clerk
  • Student Internship
  • Deli/Bakery Sales Associate


  • Associate of Applied Science
  • High School Diploma
  • Medical Billing And Coding

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