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Training and Operations Manager Resume Example

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KJ
TRAINING AND OPERATIONS MANAGER
Professional Summary

Results-oriented business leader with more than 10 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.

Work History
United States Army Special Operations Command Mat. - Training and Operations ManagerFort Bragg, NC
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 50-member management team with related direct reports.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Spearheaded department training for appraisals of new components.
  • Enhanced slot control of freight in warehouse by optimizing organization efforts.
  • Managed and allocated staff and material resources to meet production goals.
  • Planned and resourced personnel and logistics for 60 operations component exercises resulting in over 400 personnel trained to act quickly in critical roles.
Holland America Line - Operations ManagerPiedmont, SC
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 10-member management team with related direct reports.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Implemented loading dock process and productivity improvements which saved over $1500 dollars in fuel cost for Outbound and Inbound.
Waste Management - Operations SupervisorCarnesville, GA
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Performed root cause analysis in deficient areas to identify and resolve central issues.
  • Motivated and trained employees to maximize team productivity.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of 9-member team.
  • Closely monitored operations and performed regular safety audits to ensure staff adhered to administrative policies and compliance regulations.
Norforlk Southern Railroad - Conductor/BrakemanPiedmont Division, SC, NC, GA05/2018 - Current
  • Communicated with train dispatchers to obtain and adjust directions.
  • Made public announcements on routes and delays.
  • Negotiated and directed train and rail cars movement.
  • Maintained strict schedules for passengers and cargo.
  • Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
  • Cut, switched and supervised loading and unloading of railcars.
  • Inspected train in motion and stationary to determine proper functionality.
  • Communicated through various methods to conduct train movement.
  • Performed air brake and electrical connection coupling.
  • Performed daily inspections on switches.
  • Prepared forms, required reports, switch lists and train orders daily.
  • Conducted all pieces with skill and efficiency.
  • Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
  • Adapted routes and schedules based on weather conditions to prevent delays and alerted supervisors of changes.
  • Collaborated with engineers to determine maintenance schedules and repairs, plan out-of-service times and coordinate returns to service.
  • Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements.
Skills
  • Budgeting and forecasting
  • Cost reduction strategies
  • Supply chain distribution
  • Management information systems
  • Work flow planning
  • Risk analysis and management
  • SAP expertise
  • Hazardous operations oversight
  • Risk management
  • Detail-oriented
  • Project planning and development
  • Purchasing and procurement
  • Employee relations
  • Natural leader
  • Logistics management
  • Organized
  • Strategic planning
Education
Columbia Southern UniversityOrange Beach, ALBachelor of Science
Senior Logistics Leadership DevelopmentFort Lee, VASome College (No Degree)
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Resume Overview

Companies Worked For:

  • United States Army Special Operations Command Mat.
  • Holland America Line
  • Waste Management
  • Norforlk Southern Railroad

School Attended

  • Columbia Southern University
  • Senior Logistics Leadership Development

Job Titles Held:

  • Training and Operations Manager
  • Operations Manager
  • Operations Supervisor
  • Conductor/Brakeman

Degrees

  • Bachelor of Science
    Some College (No Degree)

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