Conscientious customer service representative with 10 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Increased customer retention by 10% and added new customers increasing company production by 25%
Increased customer retention by 15% and added new customers increasing company production by 20%
Tailored my communication to meet customer needs in an efficient and exemplary manner whether via phone, Email, or post
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