Ramp agent with over 33 years of successful experience in training and leadership. Recognized consistently for performance excellence and contributions to success in airline industry.
Skills
Online training experience
Workshop coordination
Problem resolution
Project organization
Relationship development
Classroom expertise
Employee training
Project implementation
Equipment safety
Materials transport
Safety standards and protocols
Protective equipment
Safety and compliance inspections
Training and mentoring
Work History
01/2017 to Current
Trainer/SupervisorWaukesha County – Waukesha, WI,
Monitored day-to-day activities of Delta Airlines company and employees, noting areas needing improvement and implementing plans for rectification.
Developed lesson plans, instructional materials and written practice tests for safety and ramp procedures training courses.
Created and oversaw Unifi and Delta training programs for ramp operations.
Trained and mentored 69 personnel hired to fulfill various roles.
Verified proper tracking in newly created databases of all students and instructors leaves, attendance, scores and overall performance.
Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
Positioned and towed aircraft from remote locations of airport to designated areas for operation.
Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Coordinated all ground crew activities to complete objectives on schedule.
Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 33 daily flights.
Stocked aircraft cabins with necessary equipment and supplies such as cleaning and safety.
Transferred luggage from aircrafts to collection areas safely and quickly using tugs and bag carts equipment.
Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.
Achieved optimal balance by loading cargo in accordance with accurate calculations of aircraft center of gravity and specific flight requirements.
Optimized space usage when loading cargo and baggage into aircraft compartments.
Managed cargo and baggage during flights while to keep items well-stowed and secure.
Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
Provided detailed training and mentoring for each new team member, including safety protocol workshops, to optimize performance and productivity of all crew members.
Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
Connected electrical power unit and hoses to aircraft.
Completed aircraft reset functions, such as cabin service, refueling and cargo actions to meet departure schedules.
Maintained documentation, completed shift paperwork and submitted information for team payroll.
Created load plans and performed calculations to prepare for assigned flights.
Supervised ramp agents, including evaluating performance, setting schedules and coaching on work areas.
09/1988 to 07/2016
Lead Ramp Service AgentVerizon – Nashville, TN,
Optimized space usage when loading cargo and baggage into aircraft compartments.
Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
Managed cargo and baggage during flights while to keep items well-stowed and secure.
Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained excellent attendance record, consistently arriving to work on time.
Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 270 daily flights.
Connected electrical power unit and hoses to aircraft.
Transferred luggage from aircrafts to collection areas safely and quickly using tugs and bag carts equipment.
Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Coordinated all ground crew activities to complete objectives on schedule.
Positioned and towed aircraft from remote locations of airport to designated areas for operation.
05/1994 to 06/1995
Correctional OfficerCuyahoga County Jail – City, STATE,
Signed in all visitors and completed appropriate visitation log forms.
Maintained custody and control of 15 inmates housed in maximum security unit.
Inspected cells and conducted random searches of common areas.
Completed intake paperwork, fingerprints and searches.
Performed checks for contraband and screened visitors and incoming mail.
Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
Completed incident reports when disorder or violence occurs.
Enforced resident behavior management protocols and wrote incident reports for infractions.
Inspected facility regularly for security breaches, contraband and unsanitary conditions.
Maintained correct physical head count at all times.
Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
Supervised at least 21 inmates daily, including during mealtime and recreational time.
Prepared comprehensive written reports to document inmate disturbances and injuries.
Processed inmates by completing paperwork, conducting searches and recording fingerprints.
Processed inmates by taking photographs and fingerprints.
Conducted routine and emergency head counts.
Wrote daily reports and maintained logs of inmate activities and behaviors.
Observed conduct and behavior of detainees to prevent disturbances and escapes.
Noted and followed up on any unusual behavior.
Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
07/2017 to 12/2018
Customer Service AgentUhaul & Westgate Storage – City, STATE,
Recommended products to customers and suggested other options if preferred product was unavailable.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Educated customers on company systems, form completion, and access to services.
Contributed to company achieving and holding industry-leading customer service ratings.
Helped all customers every chance by approaching conversations with positive attitude and results.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Assisted call-in customers with questions and orders.
Education
Expected in 05/1988
High School Diploma: VASJ High School - Cleveland, OH, GPA:
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