Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Ramp agent with over 33 years of successful experience in training and leadership. Recognized consistently for performance excellence and contributions to success in airline industry.
- Online training experience
- Workshop coordination
- Problem resolution
- Project organization
- Relationship development
- Classroom expertise
- Employee training
| - Project implementation
- Equipment safety
- Materials transport
- Safety standards and protocols
- Protective equipment
- Safety and compliance inspections
- Training and mentoring
|
01/2017 to Current Trainer/Supervisor Waukesha County – Waukesha, WI,
- Monitored day-to-day activities of Delta Airlines company and employees, noting areas needing improvement and implementing plans for rectification.
- Developed lesson plans, instructional materials and written practice tests for safety and ramp procedures training courses.
- Created and oversaw Unifi and Delta training programs for ramp operations.
- Trained and mentored 69 personnel hired to fulfill various roles.
- Verified proper tracking in newly created databases of all students and instructors leaves, attendance, scores and overall performance.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated all ground crew activities to complete objectives on schedule.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 33 daily flights.
- Stocked aircraft cabins with necessary equipment and supplies such as cleaning and safety.
- Transferred luggage from aircrafts to collection areas safely and quickly using tugs and bag carts equipment.
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
- Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.
- Achieved optimal balance by loading cargo in accordance with accurate calculations of aircraft center of gravity and specific flight requirements.
- Optimized space usage when loading cargo and baggage into aircraft compartments.
- Managed cargo and baggage during flights while to keep items well-stowed and secure.
- Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
- Provided detailed training and mentoring for each new team member, including safety protocol workshops, to optimize performance and productivity of all crew members.
- Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
- Connected electrical power unit and hoses to aircraft.
- Completed aircraft reset functions, such as cabin service, refueling and cargo actions to meet departure schedules.
- Maintained documentation, completed shift paperwork and submitted information for team payroll.
- Created load plans and performed calculations to prepare for assigned flights.
- Supervised ramp agents, including evaluating performance, setting schedules and coaching on work areas.
09/1988 to 07/2016 Lead Ramp Service Agent Verizon – Nashville, TN,
- Optimized space usage when loading cargo and baggage into aircraft compartments.
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
- Managed cargo and baggage during flights while to keep items well-stowed and secure.
- Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
- Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 270 daily flights.
- Connected electrical power unit and hoses to aircraft.
- Transferred luggage from aircrafts to collection areas safely and quickly using tugs and bag carts equipment.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated all ground crew activities to complete objectives on schedule.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
05/1994 to 06/1995 Correctional Officer Cuyahoga County Jail – City, STATE,
- Signed in all visitors and completed appropriate visitation log forms.
- Maintained custody and control of 15 inmates housed in maximum security unit.
- Inspected cells and conducted random searches of common areas.
- Completed intake paperwork, fingerprints and searches.
- Performed checks for contraband and screened visitors and incoming mail.
- Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
- Completed incident reports when disorder or violence occurs.
- Enforced resident behavior management protocols and wrote incident reports for infractions.
- Inspected facility regularly for security breaches, contraband and unsanitary conditions.
- Maintained correct physical head count at all times.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Supervised at least 21 inmates daily, including during mealtime and recreational time.
- Prepared comprehensive written reports to document inmate disturbances and injuries.
- Processed inmates by completing paperwork, conducting searches and recording fingerprints.
- Processed inmates by taking photographs and fingerprints.
- Conducted routine and emergency head counts.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Observed conduct and behavior of detainees to prevent disturbances and escapes.
- Noted and followed up on any unusual behavior.
- Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
07/2017 to 12/2018 Customer Service Agent Uhaul & Westgate Storage – City, STATE,
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated customers on company systems, form completion, and access to services.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Helped all customers every chance by approaching conversations with positive attitude and results.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Assisted call-in customers with questions and orders.
Expected in 05/1988 High School Diploma:
VASJ High School - Cleveland, OH,
GPA:
- Ramp Procedures Training - 1988-current
- Licensed Towmotor operator - 1995-current
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