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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Ramp agent with over 33 years of successful experience in training and leadership. Recognized consistently for performance excellence and contributions to success in airline industry.

Skills
  • Online training experience
  • Workshop coordination
  • Problem resolution
  • Project organization
  • Relationship development
  • Classroom expertise
  • Employee training
  • Project implementation
  • Equipment safety
  • Materials transport
  • Safety standards and protocols
  • Protective equipment
  • Safety and compliance inspections
  • Training and mentoring
Work History
01/2017 to Current
Trainer/Supervisor Waukesha County Waukesha, WI,
  • Monitored day-to-day activities of Delta Airlines company and employees, noting areas needing improvement and implementing plans for rectification.
  • Developed lesson plans, instructional materials and written practice tests for safety and ramp procedures training courses.
  • Created and oversaw Unifi and Delta training programs for ramp operations.
  • Trained and mentored 69 personnel hired to fulfill various roles.
  • Verified proper tracking in newly created databases of all students and instructors leaves, attendance, scores and overall performance.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Coordinated all ground crew activities to complete objectives on schedule.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 33 daily flights.
  • Stocked aircraft cabins with necessary equipment and supplies such as cleaning and safety.
  • Transferred luggage from aircrafts to collection areas safely and quickly using tugs and bag carts equipment.
  • Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
  • Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.
  • Achieved optimal balance by loading cargo in accordance with accurate calculations of aircraft center of gravity and specific flight requirements.
  • Optimized space usage when loading cargo and baggage into aircraft compartments.
  • Managed cargo and baggage during flights while to keep items well-stowed and secure.
  • Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
  • Provided detailed training and mentoring for each new team member, including safety protocol workshops, to optimize performance and productivity of all crew members.
  • Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
  • Connected electrical power unit and hoses to aircraft.
  • Completed aircraft reset functions, such as cabin service, refueling and cargo actions to meet departure schedules.
  • Maintained documentation, completed shift paperwork and submitted information for team payroll.
  • Created load plans and performed calculations to prepare for assigned flights.
  • Supervised ramp agents, including evaluating performance, setting schedules and coaching on work areas.
09/1988 to 07/2016
Lead Ramp Service Agent Verizon Nashville, TN,
  • Optimized space usage when loading cargo and baggage into aircraft compartments.
  • Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
  • Managed cargo and baggage during flights while to keep items well-stowed and secure.
  • Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
  • Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 270 daily flights.
  • Connected electrical power unit and hoses to aircraft.
  • Transferred luggage from aircrafts to collection areas safely and quickly using tugs and bag carts equipment.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Coordinated all ground crew activities to complete objectives on schedule.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
05/1994 to 06/1995
Correctional Officer Cuyahoga County Jail City, STATE,
  • Signed in all visitors and completed appropriate visitation log forms.
  • Maintained custody and control of 15 inmates housed in maximum security unit.
  • Inspected cells and conducted random searches of common areas.
  • Completed intake paperwork, fingerprints and searches.
  • Performed checks for contraband and screened visitors and incoming mail.
  • Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
  • Completed incident reports when disorder or violence occurs.
  • Enforced resident behavior management protocols and wrote incident reports for infractions.
  • Inspected facility regularly for security breaches, contraband and unsanitary conditions.
  • Maintained correct physical head count at all times.
  • Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
  • Supervised at least 21 inmates daily, including during mealtime and recreational time.
  • Prepared comprehensive written reports to document inmate disturbances and injuries.
  • Processed inmates by completing paperwork, conducting searches and recording fingerprints.
  • Processed inmates by taking photographs and fingerprints.
  • Conducted routine and emergency head counts.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Observed conduct and behavior of detainees to prevent disturbances and escapes.
  • Noted and followed up on any unusual behavior.
  • Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
07/2017 to 12/2018
Customer Service Agent Uhaul & Westgate Storage City, STATE,
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers on company systems, form completion, and access to services.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Helped all customers every chance by approaching conversations with positive attitude and results.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Assisted call-in customers with questions and orders.
Education
Expected in 05/1988
High School Diploma:
VASJ High School - Cleveland, OH,
GPA:
Certifications
  • Ramp Procedures Training - 1988-current
  • Licensed Towmotor operator - 1995-current

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Resume Overview

School Attended

  • VASJ High School

Job Titles Held:

  • Trainer/Supervisor
  • Lead Ramp Service Agent
  • Correctional Officer
  • Customer Service Agent

Degrees

  • High School Diploma

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