Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Compassionate social services professional, active listener, and trainer dedicated to working tirelessly with individuals to help them resolve trauma related or mental health issues and thrive on their own terms.
  • Crisis Intervention
  • Critical Thinking
  • Adult Education 
  • Program Development
  • Team Building
07/2014 to Current Trainer B. Braun Medical Inc. | Jefferson City, MO,
  • Provide adult classroom training for Community Response Teams.
  • Presented Basic CRT class for US ARMY SHARP Programs in Fort Drum, NY and Fort Leavenworth, KS.
04/2010 to Current Team Instructor Fred Hutchinson Cancer Research Center | Seattle, WA,
  • Provide class instruction on the Disaster Crisis Outreach/Referral Team.
  • Edited training curriculum and manual.
05/2005 to Current Team Coordinator Caregiver Homes | Arlington, Everett,
  • Coordinate response team providing emergency behavioral health services to victims of disaster and trauma.Triage incoming calls, perform clinical review, determine service need, delegate and deploy team members as needed.Facilitate bi annual team meeting and training.
  • Developed appropriate policy and procedures.
04/2015 to Current MH Authorization/Utilization Reviewer Mercer County Behavioral Health Commission, Inc | City, STATE,
Prepared and distributed MH Authorization Policy and Procedure to participating providers
Accepted and screened Authorization requests to ensure compliance with set criteria for initial and continued stay
Communicated with providers and case managers regarding Authorization status
Monitored utilization of authorized services
Evaluated utilization reports on a quarterly basis
11/2005 to 03/2015 Case Management Supervisor Mercer County Behavioral Health Commission, Inc | City, STATE,
  • Interview, hire, and train staff.
  • Supervise Staff.
  • Develop unit work schedule.
  • Facilitate unit staff meeting and staff development activities.
  • Monitor staff productivity, compliance, and quality against established agency, state, and federal expectations.
  • Complete weekly staff supervision meetings.
12/2000 to 10/2005 Intellectual Disabilities Support Coordinator Mercer County Behavioral Health Commission, Inc | City, STATE,
  • Linked, Coordinated, and monitored services and supports for individuals with intellectual disabilities.
  • Completed necessary assessments, support plans, and documentation in a timely manner.
  • Maintained required training .Maintained agency required productivity expectations.Scheduled, attended, and facilitated required meetings within established timelines.
Education and Training
Expected in Bachelor of Science | Sociology Thiel College, Greenville, PA GPA:

Adult education

Utilization review 

Behavioral Health
Activities and Honors
Mental Health service authorization and utilization review.  Case Management Supervisor over case management staff within the mental health and intellectual developmental disabilities fields. Experience teaching classes aimed at adult learners related to Disaster Behavioral Health including: Disaster Crisis Outreach and Referral Team Basic Training (DCORT) and National Organization of Victim Assistance Basic Training (NOVA). Core Qualifications Adult Learning Group Crisis Intervention Group Instruction Crisis Counseling Lecturer Program Developer Accomplishments Coordinated Mercer County Critical Incident Response Team (CIRT) 5/2005 to present Credentialed PA Disaster Crisis Outreach and Referral Team (DCORT) State Team member 1/2013 to present

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School Attended

  • Thiel College

Job Titles Held:

  • Trainer
  • Team Instructor
  • Team Coordinator
  • MH Authorization/Utilization Reviewer
  • Case Management Supervisor
  • Intellectual Disabilities Support Coordinator


  • Bachelor of Science

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