Trainer Resume Example Bed Bath & Beyond Inc.

TRAINER

Summary

Skills

Online-based education
Presentations and demonstrations

Materials organization

Experience

Bed Bath & Beyond Inc. | Pendergrass, GATrainer08/2019 - Current

Completed frequent assessments of training materials, structure and success rates in order to enhance program.
Trained and educated artists on effective sales and cross-selling techniques, product selection for individual customer needs, and Epicore application methods.
Elevated team member performance while cultivating customer relationships to drive sales.
Created and offered additional materials to enhance training.
Recruited top talent to fill key positions and maximize productivity.
Proactively identified and solved complex problems related to employee training, management and business direction.
Reduced process gaps by effectively training new hires on best practices and protocols.
Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Mentored and coached new employees by offering insight into successful task prioritization.
Tested trainees on materials to determine levels of understanding and areas requiring further instruction.

Wanzek Construction | Colbert, GARigging Superintendant10/2018 - 06/2019

Earned reputation for good attendance and hard work.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

Ace Harware | Colbert, GAFront End Supervisor09/2017 - 10/2018

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Enhanced sales by implementing merchandising and promotional improvements.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Promoted store loyalty program to increase customer engagement and drive consistent sales.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Monitored security zones to uphold effective store protection procedures.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Managed customer complaints and rectified issues to complete satisfaction.
Resolved customer problems by investigating issues, answering questions and building rapport.
Input customer data using Eagle software and made immediate updates to reflect room changes.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Managed opening and closing procedures by reconciling sales records and cash transactions with Eagle.

Normal Town Coin Laundry | Athens, GAManager04/2009 - 07/2016

Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Facilitated month-end journal entries, account reconciliation and invoicing using Microsoft Word.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Increased safety awareness among employees, resulting in zero injuries.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Assigned tasks to associates to fit skill levels and maximize team performance.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Education and Training

South Effingham High School | Guyton, GAHigh School Diploma06/2003

Resume Overview

Companies Worked For:

Bed Bath & Beyond Inc.
Wanzek Construction
Ace Harware
Normal Town Coin Laundry

School Attended

South Effingham High School

Job Titles Held:

Trainer
Rigging Superintendant
Front End Supervisor
Manager

Degrees

High School Diploma

Trainer Resume Example

Resume Score: 80%

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