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Trainer Resume Example

Resume Score: 80%

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MB
TRAINER
Summary
Skills
  • Online-based education
  • Presentations and demonstrations
  • Materials organization
Experience
Bed Bath & Beyond Inc. | Pendergrass, GATrainer08/2019 - Current
  • Completed frequent assessments of training materials, structure and success rates in order to enhance program.
  • Trained and educated artists on effective sales and cross-selling techniques, product selection for individual customer needs, and Epicore application methods.
  • Elevated team member performance while cultivating customer relationships to drive sales.
  • Created and offered additional materials to enhance training.
  • Recruited top talent to fill key positions and maximize productivity.
  • Proactively identified and solved complex problems related to employee training, management and business direction.
  • Reduced process gaps by effectively training new hires on best practices and protocols.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Mentored and coached new employees by offering insight into successful task prioritization.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Wanzek Construction | Colbert, GARigging Superintendant10/2018 - 06/2019
  • Earned reputation for good attendance and hard work.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Ace Harware | Colbert, GAFront End Supervisor09/2017 - 10/2018
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Monitored security zones to uphold effective store protection procedures.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Input customer data using Eagle software and made immediate updates to reflect room changes.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with Eagle.
Normal Town Coin Laundry | Athens, GAManager04/2009 - 07/2016
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Facilitated month-end journal entries, account reconciliation and invoicing using Microsoft Word.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Increased safety awareness among employees, resulting in zero injuries.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Education and Training
South Effingham High School | Guyton, GAHigh School Diploma06/2003
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Bed Bath & Beyond Inc.
  • Wanzek Construction
  • Ace Harware
  • Normal Town Coin Laundry

School Attended

  • South Effingham High School

Job Titles Held:

  • Trainer
  • Rigging Superintendant
  • Front End Supervisor
  • Manager

Degrees

  • High School Diploma

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