Trainer Resume Example
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TRAINER
Summary
Skills
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Experience
Capita Plc. | Worcester , MATrainer08/2019 - Current
- Completed frequent assessments of training materials, structure and success rates in order to enhance program.
- Trained and educated artists on effective sales and cross-selling techniques, product selection for individual customer needs, and Epicore application methods.
- Elevated team member performance while cultivating customer relationships to drive sales.
- Created and offered additional materials to enhance training.
- Recruited top talent to fill key positions and maximize productivity.
- Proactively identified and solved complex problems related to employee training, management and business direction.
- Reduced process gaps by effectively training new hires on best practices and protocols.
- Developed and coordinated trainings to help individuals learncompany policies and procedures and job tasks.
- Mentored and coached new employees by offering insight into successful task prioritization.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Best Buy | Manchester , NHRigging Superintendant10/2018 - 06/2019
- Earned reputation for good attendance and hard work.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Tata Consultancy Services | Indianapolis , INFront End Supervisor09/2017 - 10/2018
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enhanced sales by implementing merchandising and promotional improvements.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Monitored security zones to uphold effective store protection procedures.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Input customer data using Eagle software and made immediate updates to reflect room changes.
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Managed opening and closing procedures by reconciling sales records and cash transactions with Eagle.
Normal Town Coin Laundry | City , STATEManager04/2009 - 07/2016
- Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Facilitated month-end journal entries, account reconciliation and invoicing using Microsoft Word.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Increased safety awareness among employees, resulting in zero injuries.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Education and Training
South Effingham High School | City, StateHigh School Diploma06/2003
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Resume Overview
School Attended
- South Effingham High School
Job Titles Held:
- Trainer
- Rigging Superintendant
- Front End Supervisor
- Manager
Degrees
- High School Diploma
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