Trainer Resume Example
Seeking a position as a Counselor or Case Manager
Instructor-Led and Web-Based Educator for more than five years Hands on experience in facilitating class instruction and evaluating student performance Exceptionally adept in developing and managing syllabus materials Proven ability to provide professional guidance Competency in assigned area of Counseling and Human Development Excellent interpersonal, communication and time management skills Worked with diverse populations
Case planning DSM-IV knowledge Group behavior and dynamics Office Suite expert Sound judgment |
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Managed a caseload of more than [Number] clients at any given time.Created and implemented daily parenting workshops for teen mothers involved in the criminal justice system.Process Improvement
- Developed [process or procedure] that resulted in [positive outcome].
Training:
- Delivered training modules to inter-departmental teams to ensure smooth adoption of new program.
- Completed training on-time and under-budget.
Counseling
- Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions.
Material Development
- Created [materials, curriculum] targeting [types of learners] to create an engaging educational experience.
Team Building and Leadership
- Created collaborative classroom experience through [process, initiative].
- Provided instructor-led training to employees in North America on all Supply Chain order management processes Developed and assessed materials used to help employees understand the subjects being taught.
- Coordinated with managers and IT to determine the best programs to help train employees and ensure organizations needs were met.
- Researched and implemented interactive classroom learning programs.
- Maintained current on training and development tools and processes.
- Assessed learning and development needs and recommended appropriate solutions.
- Evaluated training effectiveness and made recommendations as needed.
- Provided instructor-led classroom and virtual classroom education to employees globally on end-to-end Supply Chain Management order processing procedures.
- Designed and facilitated professional development programs focused on improving individual performance and group effectiveness.
- Developed and maintained training content, courseware, and related performance tools to support training and delivery assignments.
- Collaborated with Sales and Marketing, Project Managers, Business Controls, and Finance to ensure processes were documented correctly.
- Organized and led education workshops for various change management projects.
- Key contribution Trained associates in South America, Asia and Europe.
- Managed day-to-day operations of IBM order management teams to ensure software, hardware, and services orders were delivered and invoiced timely and accurately.
- Developed global standardized operating practices and procedures for IBM software, hardware and services platforms Updated and documented process improvements and ensured appropriate teams were trained as needed Helped provide a clear understanding of the operational measurements, scorecard, and Key Performance Indicators (KPIs) and motivated employees to progress towards these goals Reported global order measurements and trend analysis to upper management and center executives weekly.
- Served as the first line of contact for all customer escalations and operational issues.
- Managed and administered multiple projects per contract from implementation to completion.
- Facilitated communication linkage between Sales and Customer Fulfillment to ensure customer issues were resolved timely in accordance with contractual terms and conditions.
- Processed and fulfilled multi-element software and hardware orders from order entry to delivery to invoicing.
- Conducted individual counseling sessions to youth and young adults.
- Provided individual and group counseling to women experiencing domestic/family violence.
- Provided crisis intervention and counseling to At-Risk youth.
City, State, USACounseling
Master of Science
City, State, USABusiness
Bachelor of Arts
change management, hardware, content, counseling, delivery, Finance, IBM, IBM software, instructor, invoicing, Macros, Marketing, materials, Access, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, order entry, order management, processes, progress, Sales, SAP, Supply Chain, Supply Chain Management, trend, workshops
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Resume Overview
School Attended
- Texas A&M
- Paul Quinn
Job Titles Held:
- Trainer
- Corporate Educator
- Supply Chain Operations Lead
- Contract Manager
- Lay Counselor
- Counselor Intern
Degrees
- Counseling Master of Science
Business Bachelor of Arts
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