LiveCareer-Resume

train conductor resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Skills
  • Cutting railcars
  • Managing yard switching
  • Overseeing deliveries
  • Hazmat procedures
  • Sales Team Development
  • Supervision and Training
  • Recruitment and Hiring
  • Sales Tracking
  • Budget Control
  • Finance and Accounting Oversight
  • Cost Reduction
  • Mathematical Calculation and Reasoning
  • Financial Statement Review
Education and Training
North Carolina A & T State University Greensboro, NC Expected in 05/2008 Bachelor of Science : Business Administration And Management - GPA :
Experience
Genesee & Wyoming Inc. - Train Conductor
Nashville, TN, 06/2017 - Current
  • Received and followed directions from train dispatchers.
  • Managed railcar loading, unloading and switching.
  • Inspected switches on daily basis.
  • Upheld tight deadlines for delivery of freight and arrival of passengers.
  • Announced route destinations and changes via PA systems.
  • Directed crew members by employing flag or hand signals, lantern and radio communications.
  • Coupled air brakes and electrical connections between trains.
  • Interpreted various signals to start, stop and back-up train or set and release air brakes.
  • Observed train movement to ascertain functionality.
  • Performed emergency and regular maintenance on rail cars and trains during, before and after trips to optimize functionality.
  • Operated trains, adhered to route plans and maintained operations and repair schedules.
  • Arranged removal of defective cars from trains at stations or stops.
  • Operated controls to activate track switches and traffic signals.
  • Used hand signals to alert engineers of emergencies, stops or starts, train movement and general directions.
  • Observed yard traffic to determine track availability to accommodate inbound and outbound traffic.
  • Communicated with dispatchers regarding trains' routes, timetables and cargoes.
Tire Discounters - General Manager
Watkinsville, GA, 11/2006 - 06/2017
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed service and sales strategies to improve retention and revenue.
  • Guided management and supervisory staff to promote smooth operations.
  • Administered employee discipline through verbal and written warnings.
  • Led employee evaluations with constructive feedback to boost performance.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Supervised employees through planning, assignments and direction.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on duties, policies and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Tracked monthly sales to generate reports for business development planning.
Arlington Power Equipment Inc. - Customer Service Associate
Palatine, IL, 03/2012 - 07/2012
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Promoted brand and marketing campaigns to create interest with customer.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Improved customer service wait times to mitigate complaints.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.

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Resume Overview

School Attended

  • North Carolina A & T State University

Job Titles Held:

  • Train Conductor
  • General Manager
  • Customer Service Associate

Degrees

  • Bachelor of Science

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