(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Motivated and reliable office administrative professional with 15 years experience providing executive-level support. Versatile professional offering administrative experience in both corporate and non-profit office environments.
McLennan Community College Waco, TX Expected in 2018 : - GPA : Professional development in completing core curriculum *McLennan foundation scholarship recipient *4.0 Grade point average
Texas State Technical College Waco, TX Expected in Associate of Applied Science : Advertising - GPA : Advertising
  • Expert at Microsoft Office Suite, Word, PowerPoint, Excel, Outlook, PC Windows, AS/400, Internet, Scanning, Uploading, and Email
  • Advanced at data entry, 10-key, document spreadsheets, database management, electronic filing, & retrieval archiving systems Types 55 Words per minute, Tech-savvy at social media
  • Medical terminology knowledge
  • Professional phone etiquette
  • Extremely organized
  • Self-motivated
  • Outstanding written & verbal communication
  • Dependable or reliable
  • Effective at multi-tasking
  • General math skills
  • Great working independently or with others
  • Excellent work ethic
  • Positive & friendly
  • Strong interpersonal Skills
  • Creative
  • Active at listening & learning
  • Great at problem troubleshooting
  • Use high level of accuracy
  • Quick learner
  • Exceptional at time management
  • Personable & outgoing
  • Articulate
  • Critical thinker
  • Flexible
  • Punctual
  • Works great under pressure
  • Professional demeanor
  • Excellent memorization & recall
  • Practices due diligence
  • Uses Forward-thinking
  • Analytical thinker
Aaa Auto Club - Traffic Coordinator
, , 09/2014 - 08/2017
  • Operated advertising software initiating data entry skills and ensured 0% errors maintaining files.
  • Improved communication efficiency as primary liaison between management, sales assistants, executives, and corporate in Charlotte NC in order to fix any issues quickly meeting all deadlines.
  • Provided support for company in managing cross training sales assistants to help operation work flow.
  • Worked effectively in heavily cross-functional fast paced environment.
  • Screened high volume of internal and external communications, emails, and fax.
  • Promoted company in maintaining work environment focused on quality, communication, collaboration, and integration.
  • Worked extensively with engineering staff to better understand software, new updates, and benefits on upgraded office machinery.
  • Volunteered covering for front desk receptionist when needed.
Elliot Health System - Client Service Representative
, , 01/2012 - 09/2014
  • Managed quality communication, client support and IRA account representation for each client.
  • Performed in-depth research to answer more complex questions.
  • Built client confidence by actively listening to concerns and giving appropriate feedback Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Researched issues and made quick decisions to ensure effective resolution.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Maintained effective relationships with peers and upper management.
Ricoh Americas Corporation - Office Service Clerk
, , 01/2008 - 01/2012
  • Executed tasks by communication or meticulous computer skills internally and externally.
  • Performed in-depth research to answer more complex questions with scheduling freight pickups, deliveries, delays, status, rate quotes, tracking shipments, or billing inquiries.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Updated record orders in physical and electronic database.
Kemper - Office Clerk
, , 01/2005 - 01/2008
  • Retrieved medical records for insurance approval by successfully negotiating fees to speed up retrieval process.
  • Managed case load of estimated 70 clients at any given time using supervisors set priorities.
  • Analyzed records received to determine for correct patient, provider, specified time, and legible to read.
  • Followed strict policy procedures to maintain client confidentiality and ensure data always kept private.
  • Entered client data in centralized database and maintained up-to-date case records for all clients helping increase production time up to 100% Received incoming mail, dispersed parcels, and shipped outgoing items daily.
Continue Education in CPR/First Aid with American Heart Association. *Enjoy local community volunteer work, helping rescue animals, multi-level marketing, and staying active.
10-key, advertising, Articulate, AS/400, benefits, billing, Strong interpersonal Skills, client, clients, client support, data entry, database, database management, Dependable, due diligence, e-mail, Email, fast, fax, filing, functional, insurance, listening, machinery, managing, math, Medical terminology, Excel, mail, Microsoft Office Suite, office, Outlook, PowerPoint, Windows, Word, Works, multi-tasking, negotiating, quality, quick, Quick learner, read, receptionist, maintaining files, research, sales, Scanning, scheduling, Self-motivated, spreadsheets, phone etiquette, time management, troubleshooting, verbal communication, written
Additional Information
  • Activities and Honors *Who's Who Among Students in American Junior Colleges Award Recipient 2002 *Continue Education in CPR/First Aid with American Heart Association. *Enjoy local community volunteer work, helping rescue animals, multi-level marketing, and staying active.

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School Attended

  • McLennan Community College
  • Texas State Technical College

Job Titles Held:

  • Traffic Coordinator
  • Client Service Representative
  • Office Service Clerk
  • Office Clerk


  • Associate of Applied Science

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