Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Extremely reliable and dependable, able to manage large workloads independently and decision making to execute plans in achieving company targets. Creative problem-solving and skillful decision-making used to achieve operating goals in a high-energy, deadline-driven environment. An ability to build, train, motivate and lead teams to meet or exceed expectations. Effective customer relationship skills. Commitment to generating repeat and referral business through outstanding customer service. Ability to work in a team environment yet manage to lead it to desired results without external help. I have had 8 years experience the restaurant business, Organized and professional.management role.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management
  • Professional and mature
  • Self-starter
  • Strong problem solver
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Understands grammar
  • Proofreading
Accomplishments

Coordinated all department functions for team of 20+ employees. Promoted to general Manager after 1 year of employment.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Experience
07/2012 to 07/2015 Traffic Coordinator Alamo Group | Leavenworth, KS,
  • Performs scheduling for television programs for actual on-air operations.
  • Prepares daily program log for scheduled programs and assigns promotional material to appropriate time slot using a computerized scheduling system As traffic assistant I am in charge of providing administrative support and assistance during the execution of programming for broadcasting television materials.
  • Using our WideOrbit system to perform such duties required.
  • Maintain interpersonal relations and have excellent customer manner Monitor broadcasts, schedule advertisements and commercials Establish and maintain positive relationships with clients, vendors and ads agencies members Archive documents and broadcasting materials Handle incoming telephones and guests Use media equipment to fulfill job duties Provide technical support when necessary to client or Sales Executive Gather accurate information in order to prepare projects with attention to detail Program WideOrbit with Raycom capabilities Clerical duties including emailing, photocopying, fax, filing and phones Data analysis/entry into Excel, Word Aspera plug in, Drop Box Extreme Reach.

Maintained the front desk and reception area in a neat and organized fashion.

Dispersed incoming mail to correct recipients throughout the office.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Received and distributed faxes and mail in a timely manner.





04/2005 to 07/2012 General Manager Red Robin International, Inc. | Lawrenceville, GA,
  • Accountability for all operations Include financial objectives, personnel management, and customer service and product quality.
  • Manage 15 to 20 associates, including assistant general manager, and shift managers.
  • Collaborate with supervisor to develop annual budgets and controlled expenses to meet budget targets.
  • Create and implement annual and quarterly marketing plans.
  • Improved PAC against budget in three consecutive years and in 2011 Raised quarterly PFE (performance evaluations) audit results to gold standard for 3 consecutive yrs.
  • Review of monthly P&L reports and submittal of forecasts to the supervisor and director of operations regarding progress toward budget goals.
  • Facilitate monthly manager meetings to review cost profit reports and demonstrated controllable expense status.
  • Upgrade on staff quality and performance by executing through effective training.
  • Improved staff performance by using a comprehensive evaluation progress-report system for the entire staff.
  • Coach team on guest acknowledgement and encouraging associates to look past their positions for service opportunities on shift.
  • actively seek out and respond to guest's experience.
  • Employee and manager schedules, cash handling, food and beverage order and hiring.
  • Maintain expenses below budget through accurate planning waste reduction, purchasing and cost- effective operating procedures.
01/1998 to 01/2004 Assistant Kitchen manager Rocket Farm Restaurants | Houston, TX,
  • Managed eight kitchen staff members that serves breakfast, lunch and dinner.
  • Along with training and developing for quality assurance.
  • Improved customer satisfaction by re-training the kitchen staff to have a clear focus on food presentation, freshness and customer satisfaction.
  • Organized and added recipes for menu items.
  • assisted the owner with creation and implementation of most marketing plans.
01/1992 to 01/1998 Assistant Kitchen Manager Rocket Farm Restaurants | Charlotte, NC,
  • Managed and coached a staff of up to 20 employees.
  • Monitored and controlled labor and food costs.
  • Organized and directed arrangements for banquets with up to 150 guests, ensuring efficient setup and accurate pre-event menu.
  • Cooking, prepping and cut meat daily Assisted in managing all ordering and all vendor interactions except those handled by Front of house and bar staff.
  • Assisted in the Development and implementation of systems to provide structure for the facility's operations.
  • established a centralized resource book for managers, combining employee schedule requests, disciplinary actions and other essential information.
  • Interacted with the front of house, bar and golf course management to prioritize, discuss and resolve issues.
01/1985 to 01/1992 Cook State Of Arkansas | Magnolia, AR,
  • Ensure product quality on a daily basis.
  • Areas of accountability included sauté grill and expedite food presentation.
  • Maintained quality assurance during a period of extensive challenging business conditions.
  • Prepared menu items for daily specials, along with assisting other areas of the kitchen when necessary.
Education
Expected in 1990 High School Diploma | Admiral King, Lorain, OH GPA:
Skills

administrative support, advertisements, ads, attention to detail, book, broadcasting, budgets, budget, cash handling, Clerical, Coach, interpersonal, Cooking, client, clients, customer satisfaction, customer service, Data analysis/entry, fax, filing, financial, focus, general manager, hiring, director, managing, marketing plans, materials, meetings, Excel, Word, personnel management, profit, programming, progress, promotional material, purchasing, quality, quality assurance, Sales, scheduling, supervisor, technical support, phones, television.

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Resume Overview

School Attended

  • Admiral King

Job Titles Held:

  • Traffic Coordinator
  • General Manager
  • Assistant Kitchen manager
  • Assistant Kitchen Manager
  • Cook

Degrees

  • High School Diploma

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