Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Career Focus
Highly skilled and reliable financial professional with a superb workplace record. I possess great attention to detail and am well versed in Analysing, problem solving and multitasking. I am highly result driven and enjoy taking on new challenges.
Summary of Skills
  • Financial analysis
  • MS Excel 
  • Bloomberg
  • Expert in MS Office Suite
  • Detail-oriented
  • Bonds
  • Credit Derivatives
  • Exchange Traded Funds
  • FINRA Trace Reporting
  • Profit and Loss
Accomplishments
Professional Experience
Trade Support Analyst, 07/2015 to Current
SpiderrockChicago, ,
  • Supporting daily trading activities on the desk, working directly with Traders and Trading Managers.
  • Monitor, analyse, and process transactions via numerous proprietary and vendor systems.
  • Manage complex operational and settlement issues.
  • Facilitate the accurate and timely settlement of securities transactions across domestic and international markets.
  • Master the complexities of many products as well as gain a solid understanding of the business model and infrastructure as well as mitigate the risks related to the trade life cycle.
  • Created a metrics/Dashboard which highlights the firm's regulatory reporting statistics on a weekly basis (i.e. FINRA – Trace Reporting). Used by all desks and Senior Management as part of an effort to drive down Miss-reporting.
  • Identify issues relating to Static data and STP failures and the resolution.
  • Prepare same day PnL estimates and resolve variances between desk estimates and finance numbers.
  • Ensure risk is accurate across the board. 
  • Act as the escalation point for issues relating to primarily Commercial Paper, Investment Grade, High Yield, Emerging Markets LATAM, $25 Preferred Shares, and ETF Trading Desks.
  • Interact daily with the back office, counterparties, traders, corresponding banks, immediate supervisors, and the finance desk.
 
Deputy Team Leader, 07/2013 to 07/2015
Ikea North America Services, LlcWest Covina, ,
  • Responsible for a team of 13 members in the absence of the team Leader.
  • Ensure that required training is provided to members.
  • Ensure that deadlines are met.
  • Ensure that team productivity targets are met.
  • Ensure that team members maintain a good quality percentage on work done.
  • Provide regular progress updates to Operational manager.
  • Request information on behalf of team members.
Quality Analyst, 03/2014 to 09/2014
City Of HopeIrvine, ,
  • Key Achievement 1: Involved in the successful production and roll out of a detailed process map for gathering quality information.
  • Key Achievement 2: Given the responsibility of an In Line Quality Checker for my team, ensuring all cases are worked correctly and accurately.
  • Specialised in different work streams i.e. BAU, Furthers, Recalculations, SS4, & Remediation.
  • Corresponding with customers and 3rd Parties i.e. Solicitors, Claims Management Companies, and Insolvency Practitioners.
  • Provide face-to-face feedback on outcome and quality of work produced by a Case Handler.
  • Ensuring that outcomes produced are fair and efficient in accordance to FCA and LBG guidelines on a case-to-case basis.
Redress Case Handler, 11/2012 to 07/2015
Momenta PPI Services (Lloyds Banking Group Project)City, ,
  • Key Achievement 1: Maintained a quality score of over 90%. Evidence of my attention to detail.
  • Key Achievement 2: Never failed to meet high productivity targets and tight case deadlines.
  • Redressing customers who have been miss-sold payment protection insurance.
  • Calculating Redress with the use of special Macro based calculators.
  • Meeting tight deadlines and productivity targets.
  • Investigating and collating information from different systems.
  • Drafting final communication letters to the customer regarding their complaint.
Education
Post Graduate Certificate: International Business Practice, Expected in 2016
Mountbatten Institute - New York,
GPA:
Bachelor of Science: Accounting - 1st Class , Expected in 2012
University Of Hull - Hull,
GPA:
Key Modules: Taxation, Company Law, Advanced Financial Reporting and Theory, Management Accounting, Auditing, Strategic Management Accounting, Financial Reporting, Information Systems In Accounting and Finance, Financial Management, Company Law.
: , Expected in 2009
Woolwich Polytechnic Sixth Form College - London,
GPA:
  • A-Levels: Mathematics and Applied Business
  • AS Level: Accounting
  • BTEC: Music Technology
Professional Affiliations

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School Attended

  • Mountbatten Institute
  • University Of Hull
  • Woolwich Polytechnic Sixth Form College

Job Titles Held:

  • Trade Support Analyst
  • Deputy Team Leader
  • Quality Analyst
  • Redress Case Handler

Degrees

  • Post Graduate Certificate
  • Bachelor of Science

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