Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Career Focus
Highly skilled and reliable financial professional with a superb workplace record. I possess great attention to detail and am well versed in Analysing, problem solving and multitasking. I am highly result driven and enjoy taking on new challenges.
Summary of Skills
  • Financial analysis
  • MS Excel 
  • Bloomberg
  • Expert in MS Office Suite
  • Detail-oriented
  • Bonds
  • Credit Derivatives
  • Exchange Traded Funds
  • FINRA Trace Reporting
  • Profit and Loss
Professional Experience
Trade Support Analyst, 07/2015 to Current
SpiderrockChicago, ,
  • Supporting daily trading activities on the desk, working directly with Traders and Trading Managers.
  • Monitor, analyse, and process transactions via numerous proprietary and vendor systems.
  • Manage complex operational and settlement issues.
  • Facilitate the accurate and timely settlement of securities transactions across domestic and international markets.
  • Master the complexities of many products as well as gain a solid understanding of the business model and infrastructure as well as mitigate the risks related to the trade life cycle.
  • Created a metrics/Dashboard which highlights the firm's regulatory reporting statistics on a weekly basis (i.e. FINRA – Trace Reporting). Used by all desks and Senior Management as part of an effort to drive down Miss-reporting.
  • Identify issues relating to Static data and STP failures and the resolution.
  • Prepare same day PnL estimates and resolve variances between desk estimates and finance numbers.
  • Ensure risk is accurate across the board. 
  • Act as the escalation point for issues relating to primarily Commercial Paper, Investment Grade, High Yield, Emerging Markets LATAM, $25 Preferred Shares, and ETF Trading Desks.
  • Interact daily with the back office, counterparties, traders, corresponding banks, immediate supervisors, and the finance desk.
Deputy Team Leader, 07/2013 to 07/2015
Ikea North America Services, LlcWest Covina, ,
  • Responsible for a team of 13 members in the absence of the team Leader.
  • Ensure that required training is provided to members.
  • Ensure that deadlines are met.
  • Ensure that team productivity targets are met.
  • Ensure that team members maintain a good quality percentage on work done.
  • Provide regular progress updates to Operational manager.
  • Request information on behalf of team members.
Quality Analyst, 03/2014 to 09/2014
City Of HopeIrvine, ,
  • Key Achievement 1: Involved in the successful production and roll out of a detailed process map for gathering quality information.
  • Key Achievement 2: Given the responsibility of an In Line Quality Checker for my team, ensuring all cases are worked correctly and accurately.
  • Specialised in different work streams i.e. BAU, Furthers, Recalculations, SS4, & Remediation.
  • Corresponding with customers and 3rd Parties i.e. Solicitors, Claims Management Companies, and Insolvency Practitioners.
  • Provide face-to-face feedback on outcome and quality of work produced by a Case Handler.
  • Ensuring that outcomes produced are fair and efficient in accordance to FCA and LBG guidelines on a case-to-case basis.
Redress Case Handler, 11/2012 to 07/2015
Momenta PPI Services (Lloyds Banking Group Project)City, ,
  • Key Achievement 1: Maintained a quality score of over 90%. Evidence of my attention to detail.
  • Key Achievement 2: Never failed to meet high productivity targets and tight case deadlines.
  • Redressing customers who have been miss-sold payment protection insurance.
  • Calculating Redress with the use of special Macro based calculators.
  • Meeting tight deadlines and productivity targets.
  • Investigating and collating information from different systems.
  • Drafting final communication letters to the customer regarding their complaint.
Post Graduate Certificate: International Business Practice, Expected in 2016
Mountbatten Institute - New York,
Bachelor of Science: Accounting - 1st Class , Expected in 2012
University Of Hull - Hull,
Key Modules: Taxation, Company Law, Advanced Financial Reporting and Theory, Management Accounting, Auditing, Strategic Management Accounting, Financial Reporting, Information Systems In Accounting and Finance, Financial Management, Company Law.
: , Expected in 2009
Woolwich Polytechnic Sixth Form College - London,
  • A-Levels: Mathematics and Applied Business
  • AS Level: Accounting
  • BTEC: Music Technology
Professional Affiliations

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Mountbatten Institute
  • University Of Hull
  • Woolwich Polytechnic Sixth Form College

Job Titles Held:

  • Trade Support Analyst
  • Deputy Team Leader
  • Quality Analyst
  • Redress Case Handler


  • Post Graduate Certificate
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: