Over 15 years experience in trade operations with primary focus on legal documentation, trade confirmation and settlement, currency investigation, and compensation claims. A clear understanding of the front to back office processes. Diligent, verbal, written and interpersonal skills, self-motivated, well-organized and goal oriented, strong analytical, critical thinking and problem solving skills, skilled in independent judgment and decision making. Customer focused with a keen eye for details, uses a positive approach in discovering alternatives to roadblocks.
Strong organizational skills
Sharp problem solver
Energetic work attitude
Customer service expert
Adaptive team player
Excellent time management skills
Goal and Detail-oriented
Increased efficiences by automating static data for commodity settlements.
Received three “Above and Beyond” Awards for exceeding management expectations.
Trade Operations Analyst04/2014 to CurrentGE CapitalStamford, CT
Daily report generation for capturing trade activity pertaining to settlement and confirmation of FX, Debt and interest rate swap trades in WallStreet Suite.
Took ownership of commodities process from Dublin Middle Office, lead and manage the process for Stamford office.
Take part in discussions to automate current Commodities processes.
Utilize experience in risk management to prevent failure of high-value short-term investment trades.
Liaise with cash desks, agent banks and brokers to ensure proper delivery and receipt of investment monies before cutoff.
Proactively monitor balance reporting to identify risk scenarios with cash funding.
Account setup of trading entities for payment file auto-debit, update and remove static data.
Immediately raise issues with IT and work with them until a resolution has been found.
Manage the lifecycle of trade products from execution until maturity.
Identify trade discrepancies and raise errors to traders for amendment.
Investigate compensation claims and ensure resolution is sort in a timely manner.
Effectively communicate with customers to resolve settlement breaks.
Attend weekly risk management calls to discuss aged fails with the businesses and external customers.
Participate in UAT testing, tracking system issues and liaising directly with IT support for root cause resolution.
Reprocess manual fedwires and currency payments once FX investigation has been completed.
Arrange periodic meetings with Dublin counterparts to discuss automation ideas, and potential projects.
Train new hires, colleagues and cross train to maintain flexibility within the group.
Provide follow the sun coverage for the Dublin middle office teams during U.S.
Review Commodities, Interest Rate Swap, NDF paper confirmations and remit to counterparties in accordance to Dodd Frank requirements.
Outstanding ability to multi-task and learn new skills within short period of time.
Update standard operating procedure manuals.
Derivatives Operations Analyst01/2009 to 06/2013UBS AGStamford, CT
Incorporated risk management skills within the confirmation process, in order to minimize break rate on aged confirms.
Diligently monitored trade-capture queue, in order to confirm option trade details, SSI's and gross or net settlement methods with clients.
Processed Fedwires and currency premiums through mainframe systems and monitored FX spot, forward, Options, Precious Metal trades throughout its life cycle.
Supported middle and front office desks by consistently taking the initiative to immediately raise trade discrepancies.
Dispatched manual, automated NDF and option confirmations while aggressively chasing clients for executed confirms.
Researched ISDA agreements on various occasions to assist in legal language negotiations specific to master agreements and confirmations.
Met with legal counsel and sales desks to resolve client disputes with novations, confirmations and master agreements.
Ran the novation process for derivatives, and managed the entire cycle until completion.
Primary operations contact and processor for structured products pertaining to new issuances, and redemptions.
Provided follow the sun coverage for the Zurich Precious Metals team during U.S.
Managed daily front-to-back Intersystem breaks by analyzing reports to find the root cause and resolve immediately.
Raised IT tickets regarding front-to-back breaks and worked with IT until issues were resolved.
Followed up if necessary.
Maintained the highest level of client service by incorporating daily time management skills.
Intergrated AML and OFAC knowledge before processing payments and when initiating third-party call backs.
Assisted data management team with client SSI and account setups relevant to FX asset classes traded.
Reached out to the client on the behalf of the data management team for various details needed to complete requests.
Processed all swift MT103/MT202 payment orders for FX Retail clients, upon account officer approval.
Initiated trade booking requests to institutional desks and issued debit authorization for rejected funds via MT299.
Supported colleagues with the offshoring project for FX Derivatives processes transitioning to Hyderabad.
Analyzed weekly risk reports before meetings and provided commentary substantiation to management.
Incorporated salesmanship when initiating calls to clients to market UBS's electronic confirmation vendor tool.
Lead the GIC Realignment project by chairing monthly meetings, creating the SOP's, and training pertinent departments on task handovers.
Collaborated with CTB management on ideas for application enhancements and performed UAT before the official release date.
Hosted end of day KPI calls with settlement and confirmation teams in Hyderabad to mitigate and resolve any potential risks before they occur.
Managed heavy workflow of email correspondence and phone calls relating to various internal and external client inquires or requests.
Foreign Exchange Investigator11/2005 to 01/2009UBS AGStamford, CT
Reconciled USD, currency internal and nostro accounts specific to the FX trade settlement business.
Analyzed all assigned accounts and identified the root cause without supervision.
Mitigated operational risk by promptly escalating aged breaks, possible out trades to management and resolving issues after they were identified.
Met with risk managers on a weekly basis to discuss age breaks.
Liaised with the clients and correspondent banks to resolve issues and disputes.
Chased clients for non-receipt of funds.
Initiated a proactive approach by contacting client administrators and correspondent banks by phone, in addition to sending swift messages.
Worked with the compensations team to assist with claims resolution when coverage was warranted.
Immediately re-effect payments to clients via Fedwire transfer or currency and swift MT103/MT202 when funds were returned due to processing or standard settlement instruction errors.
Initiate internal book transfers.
Act as the primary contact for top tier clients and took immediate action to maximize customer satisfaction.
Intermediate understanding of the compensation claims process.
Account Manager09/2002 to 11/2005CitibankNew York, NY
Ensured that all trades were affirmed and payments were settled prior to close of business.
Affirmed and settled FX Cash and Option trades with clients in the Chicago region.
Referred trade discrepancies to the sales desk and initiated investigations before the end of day.
Processed manual Fedwires, Chips and foreign currency split payments via MT103 or MT202 swift messages.
Reviewed operational write-offs and errors with management.
Responsible for initiating third-party callbacks to minimize risk of AML and OFAC issues.
Assisted management with implementation of quality initiatives designed to streamline the process.
Reviewed and verified work of colleagues to ensure trades were processed accurately and in a timely manner.
Reached out to clients to obtain outstanding manual confirmations.
Operations Associate08/1996 to 09/2002CitibankLong Island City, NY
Validated all incoming foreign currency orders and opened new accounts for FX Retail customers.
Reconciled Nostro accounts and liaised with European investigation units to resolve breaks.
Entered settlement instructions for Corporate and FXMatch clients.
Reviewed broker and reuter conversations and input settlement instructions for Interbanks.
Processed manual Fedwires, and currency split payments.
Assisted with the account opening process for FX Retail customers.
Loan Processor01/1990 to 06/1994UBS AG formerly Swiss Bank CorporationNew York, NY
Opened new LPC loan accounts and ensured that forms were faxed with manager signatures to clients.
Updated position records and verified the availability of funds.
Investigated discrepancies, booked entries to correct errors and processed all payments.
Typed loan advices for the processing department, entered and verified batches, in addition to maintaining loan documentation.
Responsible for maintaining files, distributing mail, archiving files and sending swift messages.
Accounting8/2014University of PhoenixPhoenix, AZ, United States
Certificate: Executive Secretarial1989The Wood SchoolNew York, NY, United States
High School Diploma: AcademicJune 1988Franklin K. Lane High SchoolBrooklyn, NY, United States