Tracer Vaccine Appt Assist Line Specialist Community Outreach Specialist resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Work History
11/2019 to Current Tracer/ Vaccine Appt Assist Line Specialist/Community Outreach Specialist Camping World | Reno, NV,
  • Work in collaboration with Case Investigator from local health department (LHD).
  • Contact possible exposures of newly diagnosed cases.
  • Communicate with cases and contacts in professional and empathetic manner while maintaining emotional and cultural awareness.
  • Collect and record information regarding symptoms and needs into CRM with accuracy.
  • Provide contacts with approved information about CT isolation and quarantine procedures, and if needed, refer them to testing according to protocol and/or to COVID-19 Community Resource Coordinator for social resources.
  • Follow set script to inform confirmed cases and contacts about importance of isolation or quarantine and what to do if symptoms are present or develop.
  • Maintain daily contact with Team Supervisor Access to Justice Internship Program (Family Court).
  • Connected individuals with available and relevant resources.
  • Fielded phone calls and pleasantly greeted callers, answering questions and inquiries regarding community resources and services.
  • Referred families to shelters, legal resources and educational programs.
01/2020 to 03/2020 Family Court Navigator Unified Court System Westchester Cty Family Court | City, STATE,
  • Provided general court-related information and written materials.
  • Assisted eligible unrepresented litigants with one-on-one guidance regarding legal process.
  • Provided moral support.
  • Assisted litigants with completing DYI court forms.
  • Provided interpreters.
  • Explained expectations and roles of courtroom personnel.
  • Accompanied litigants into courtroom on as-needed basis.
  • Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
09/2015 to 07/2017 Accounts Payable Manager Colony NorthStar Asset Management | City, STATE,
  • Hired, trained, motivated, and evaluated Accounts Payable staff and processes.
  • Delegated daily departmental tasks.
  • Compiled, analyzed, and reported financial information to management.
  • Built and maintained relationships with clients, vendors, and lenders.
  • Developed, implemented, improved, enforced budgets, policies, and department controls to increase accuracy and efficiency.
  • Set and facilitated achievement of department objectives.
  • Performed month and year-end close.
  • 1099 process.
03/2007 to 09/2015 Accounts Payable Supervisor/Office Manager Rugby Realty Co | City, STATE,
  • Maintained accounting control, policies, and procedures.
  • Supervised/assigned daily departmental tasks; Evaluated staff performance.
  • Resolved escalated vendor issues; Managed/controlled office expenditure budgets.
  • Reviewed AIA contract billing.
  • Prepared financial expense reports for CFO.
  • Reconciled/prepared tenant rent accounts/statements.
  • Budget review.
  • 1099 process.
  • Managed employee on-boarding process.
  • Negotiated vendor contracts and pricing.
  • Office staff recruiting, orientation, and training.
  • Established historical reference procedures for record retention, disposal, document confidentiality.
  • Department Scheduling.
  • Ad-hoc projects.
  • Oversaw monthly accounting close process for timely and accurate reporting of financial information.
  • Processed all vendor invoices promptly in accordance with company policy.
  • Trained and supported new hires to educate on process flow and interdepartmental procedures.
  • Researched all invoices that were past due.
  • Interacted with all necessary partners, including vendors, upper management and peers.
  • Arranged corporate and office conferences for company employees and guests.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organized international and domestic travel arrangements for up to 5 executive staff members, including all transportation and hotel stays.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Expected in 05/2020 Bachelor of Science | Legal Studies Mercy College, Dobbs Ferry, NY GPA:
Expected in 05/1997 Associates | Business Administration & Marketing The College Of Westchester, White Plains, NY GPA:


  • MRI
  • Great Plains
  • Yardi
  • Timberline
  • Solomon
  • Microsoft Word
  • Excel
  • Office 365
  • WordPerfect
  • Adobe Reader
  • Google Docs/Drive/G Suite
  • Timeslips Legal Billing
  • Westlaw
  • Pacer
  • RingCentral
  • BuildingLink
  • LanguageLink
  • DropBox
  • Microsoft Dynamics
  • One Drive
  • Mac IOS
  • SharePoint
  • PowerPoint
  • PageMaker
  • Dropbox
  • Social Media (Instagram, Facebook, Snapchat, Twitter


  • Data Entry
  • Typing 65 WPM
  • Dictation Transcription
  • Document Drafting & Management
  • Legal Research
  • Court protocols
  • Family support and relations
  • Courtroom and legal procedures
  • Court report documentation
  • Court document processing
  • General Ledger
  • Bank Statements

Hardworking, reliable, and seasoned accounting professional with strong knowledge in accounts payable and office management. Highly organized, detail oriented, results driven, proactive, and punctual. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

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Resume Overview

School Attended

  • Mercy College
  • The College Of Westchester

Job Titles Held:

  • Tracer/ Vaccine Appt Assist Line Specialist/Community Outreach Specialist
  • Family Court Navigator
  • Accounts Payable Manager
  • Accounts Payable Supervisor/Office Manager


  • Bachelor of Science
  • Associates

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