Tournament Director with more than 3 years of experience in enthusiastic managing customer service and employees, planning and developing tournaments, implement policies and ruling to help structure and organize tournaments with upper management, cash handling and cash distribution, flexible with work hours, strong work ethic and great leadership skills.
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Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Data Organization
Improved office organization by compiling spreadsheets, organizational charts and company data reports using Microsoft Excel.
Process Improvement
Oversaw implementation of player of the year point structure resulted in more consisted clientele.
Training
Responsible for training all new employees to ensure continued quality of customer service and systematic tournament structure.
Different days called for different duties. Most days I ran the poker tournaments at the casino. I was in charge of creating and scheduling the tournaments. During every shift, it was my responsibility to sell customers on our new upcoming tournaments and promotions. On tournament days I would take sign ups, organize the dealers and run the tournament. If there were any discrepancies at any table, I was the one to make the ruling. I determined the payouts for the players and would ultimately be the one to payout the players at the end of the tournament. I also created a point system for the tournaments to keep track of our most accomplished tournament player after a period of time. I was in charge of creating and updating the excel spread sheet with the standings. We would post the standings after each tournament.
This was a small poker room and they made every attempt to save on labor cost so when I worked I would be responsible for almost everything. I was responsible for the cage, where all the money was handled. If someone wanted a cash advance on their credit card then I would take care of that. If a player wanted to cash out then I would give them cash for their poker chips. I was responsible for all the dealers and had to make sure they were at the right table. sometimes when we would get busy and didn't have enough dealers I would have to step in and deal also. If there were any discrepancies over the rules I would get called to the table to make a ruling and determine the outcome.
I started out as a prop poker player. As a prop I would help keep games going by playing in them. also I would tell customers about our promotions while at the table. I soon became part of the team that ran the tournaments. During tournament days the head floorman would take sign ups and I would organize the dealers and run the tournaments. If there were any discrepancies at any table, I was the one to make the ruling. I determined the payouts for the players and would ultimately be the one to payout the players at the end of the tournament.
I was a golf instructor for a golf class. We would take our golf equipment to different schools for kids to be able to participate in an after school golf class. We would teach kids of all ages from Kindergarten to 5th grade. Some classes I did by myself and some of the bigger classes I had an assistant.
I worked on the computer most days just entering in data. When I finished my work faster then expected then I would help organize the filing cabinets better.
Companies Worked For:
School Attended
Job Titles Held:
Degrees
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