(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Profile

Tournament Director with more than 3 years of experience in enthusiastic managing customer service and employees, planning and developing tournaments, implement policies and ruling to help structure and organize tournaments with upper management, cash handling and cash distribution, flexible with work hours, strong work ethic and great leadership skills.

Summary of Qualifications
  • Customer service / Client relations
  • Markdown / Promotional procedures
  • Adaptability of work environment and different personalities
  • Conflict resolution
  • Creative problem solver
  • Excellent communication skills
  • Courteous demeanor
  • Energetic work attitude
  • Active listening skills
  • Patience and motivation to challenges
  • Quick learner
  • Proficient in cash management
  • Great mental math skills
  • Spreadsheets
  • Scheduling
  • Multi-task management
  • Attention to detail
Sacramento State University Sacramento, CA Expected in 2007 Bachelor of Science : Business Management - GPA :
Coastal Carolina University Conway, South Carolina Expected in 2004 Bachelor of Science : Business Management - GPA :
Monroe Community College Rochester, NY Expected in 2003 Associate of Arts : Liberal Arts - GPA :
SUNY Delhi Delhi, NY Expected in 2001 Bachelor of Science : Professional Golf Management - GPA :
Ithaca High School Ithaca, NY Expected in 2001 High School Diploma : Liberal Arts - GPA :
Professional Value Offered

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Data Organization

Improved office organization by compiling spreadsheets, organizational charts and company data reports using Microsoft Excel.

Process Improvement

Oversaw implementation of player of the year point structure resulted in more consisted clientele.


Responsible for training all new employees to ensure continued quality of customer service and systematic tournament structure.

Employment History
Wendy's Company - Tournament Director
Algonquin, IL, 07/2010 - 09/2012

Different days called for different duties. Most days I ran the poker tournaments at the casino. I was in charge of creating and scheduling the tournaments. During every shift, it was my responsibility to sell customers on our new upcoming tournaments and promotions. On tournament days I would take sign ups, organize the dealers and run the tournament. If there were any discrepancies at any table, I was the one to make the ruling. I determined the payouts for the players and would ultimately be the one to payout the players at the end of the tournament. I also created a point system for the tournaments to keep track of our most accomplished tournament player after a period of time. I was in charge of creating and updating the excel spread sheet with the standings. We would post the standings after each tournament.

Topgolf - Shift Manager
Houston, TX, 04/2010 - 07/2010

This was a small poker room and they made every attempt to save on labor cost so when I worked I would be responsible for almost everything. I was responsible for the cage, where all the money was handled. If someone wanted a cash advance on their credit card then I would take care of that. If a player wanted to cash out then I would give them cash for their poker chips. I was responsible for all the dealers and had to make sure they were at the right table. sometimes when we would get busy and didn't have enough dealers I would have to step in and deal also. If there were any discrepancies over the rules I would get called to the table to make a ruling and determine the outcome.

Nana Regional Corporation - Tournament Director / Floor Manager
Fairbanks, AK, 08/2008 - 04/2010

I started out as a prop poker player. As a prop I would help keep games going by playing in them. also I would tell customers about our promotions while at the table. I soon became part of the team that ran the tournaments. During tournament days the head floorman would take sign ups and I would organize the dealers and run the tournaments. If there were any discrepancies at any table, I was the one to make the ruling. I determined the payouts for the players and would ultimately be the one to payout the players at the end of the tournament.

Total Golf Adventure - Golf Instructor
City, STATE, 11/2007 - 05/2008

I was a golf instructor for a golf class. We would take our golf equipment to different schools for kids to be able to participate in an after school golf class. We would teach kids of all ages from Kindergarten to 5th grade. Some classes I did by myself and some of the bigger classes I had an assistant.

Opthalmic Imaging Systems - Administrative Assistant
City, STATE, 07/2005 - 09/2005

I worked on the computer most days just entering in data. When I finished my work faster then expected then I would help organize the filing cabinets better.

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Resume Overview

School Attended

  • Sacramento State University
  • Coastal Carolina University
  • Monroe Community College
  • SUNY Delhi
  • Ithaca High School

Job Titles Held:

  • Tournament Director
  • Shift Manager
  • Tournament Director / Floor Manager
  • Golf Instructor
  • Administrative Assistant


  • Bachelor of Science
  • Bachelor of Science
  • Associate of Arts
  • Bachelor of Science
  • High School Diploma

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