tour coordinator resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Results-focused, enthusiastic and proactive international travel professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of complicated operations and logistics and training in high-end customer service. Motivated to learn, grow and excel in travel or a new industry.

  • Accounting using multiple currencies and exchange rates
  • Brochure design including pricing and mailing
  • Computer skills: MS Word, Excel, Access, Outlook, PowerPoint, InDesign, QuickBooks, multiple web browsing programs, pick-up skills quickly
  • Crisis management
  • Customer service
  • Detail oriented
  • Flexible, adaptable, responsible
  • Independent worker
  • Interpersonal and written communication
  • Logistics, operations and planning
  • Marketing including social media
  • Out of box thinker
  • Payment collection and processing
  • Payroll and 1099 processing
  • Presentations directly to travelers, clients and other travel professionals
  • Problem-solving
  • Transportation and operations and logistics: domestic and international air, train, bus and car
  • Travel recommendations: domestic and international
Work History
09/2006 to Current Tour Coordinator Ryder System Inc. | Toledo, OH,
  • Design customized individual and group travel itineraries to over 60 countries in Asia, the Middle East and parts of Africa and Europe lasting from one to six weeks.
  • Work with non-profit organizations including major museums and alumni organizations of many prestigious universities on educational group tours.
  • Develop itinerary proposals and estimates for new business inquiries (FITs).
  • Researched destinations and topics that pertained to tour locations so that such information could be added to itinerary proposals
  • Built detailed knowledge on assigned countries to thoroughly answer guest questions including international flight and visa information.
  • Coordinate trips from initial development stages to completion including selling, all pre-departure information, sightseeing, flight and hotel itineraries, bibliographies, historical and cultural information, practical international flight bookings, all logistics and accounting.
  • Coordinate all aspects of group and individual travel with foreign ground operators.
  • Responsibilities in some countries include all hotel and transportation contracts, internal flights, entrance reservations, meal selections and payments for all components.
  • Provided excellent and extensive customer service for high-end travelers including selling company operated tours.
  • Developed long-term relationships with travelers, organizations and foreign ground operators.
  • Primary contact for all client inquiries, both pre-departure and post-departure.
  • Managed traveler financial transactions and collected payments via check and payment card including refunds.
  • Management of full spectrum of emergency situations.
  • Company marketing: social media; brochure design, production and mailing.
  • Accompanying groups of up to 20 people on international trips and providing tour management for entire length of tour.
06/2001 to 09/2006 Operations & Payroll Manager Sunset Logistical Management Services | City, STATE,
  • Oversaw all cruise ship pier operations for clients in Los Angeles, San Francisco & San Diego.
  • Supervised up to 150 staff for turnaround of cruise ships with up to 3000 passengers.
  • Communicated with numerous individuals from various organizations to ensure smooth cruise ship turnarounds.
  • Scheduled over 100 tour guides and staff weekly.
  • Responsible for all aspects of payroll and 1099 tax forms for over 300 tour guides.
  • Responsible for all independent contractor relations, including recruiting, hiring and training.
  • Planned and executed all phases of shore side tours.
  • Responsible for all aspects of annual tour guide meeting.
  • Executive support to President.
05/1997 to 06/2001 Tour Director Sunset Logistical Management Services | City, STATE,
  • Facilitated embarkation and disembarkation of cruise ships in Los Angeles, San Diego, San Francisco and Papeete, Tahiti involving up to 6,000 passengers per day.
  • Performed cruise ship check-in and immigration documentation for disembarkation and embarkation for ten different cruise lines.
  • Utilized customer service, problem-solving and crisis management skills & techniques.
  • Performed airport and hotel arrival, departure, transfer and check-in procedures.
Expected in 06/1992 to to B.A | Social Ecology, Environmental & Health Planning and Social Behavior University Of California, Irvine, Irvine, CA GPA:

Field study: Epidemiological study of Multiple Sclerosis in Orange County

Coursework in Graduate level research theories and practices.

Expected in 06/1997 to to | Professional Tour Management Training Certificate Irvine Valley College, Irvine, CA GPA:

Tour Director, Coach Training and Cruise Training Certification

Additional Information

I pride myself on being a hard working, loyal and dedicated team player.

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Resume Overview

School Attended

  • University Of California, Irvine
  • Irvine Valley College

Job Titles Held:

  • Tour Coordinator
  • Operations & Payroll Manager
  • Tour Director


  • B.A

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