tool rental associate resume example with 7 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
- Product Knowledge
- Cash and Credit Card Transactions
- Merchandise Display Maintenance
- Unpacking Deliveries
- Customer Service
- Delivery Service
- People Skills
- Team Management
- Friendly, Positive Attitude
- Organizational Skills
- Problem Resolution
- Active Listening
- Reliable & Trustworthy
- Maintenance & Repair
- Data Management
- Computer Skills
- Situational Awareness
- Demolition and Destruction
- Hand and Power Tool Operation
- Problem-Solving
- Verbal Communication
- Team Player
Education and Training
Redlands Senior High School Redlands, CA Expected in 06/2008 ā ā High School Diploma : - :
Experience
Sunbelt Rentals, Inc. - Tool Rental Associate
Rochester, NY, 01/2015 - 05/2018
Rochester, NY, 01/2015 - 05/2018
- Offered rental suggestions for businesses and individuals based on needs.
- Sold damage protection service at time of rental.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Answered telephones to assist customers and resolve issues.
- Updated and maintained rental agreement files and documents.
- Processed and recorded customer transactions.
- Answered customer questions to maintain high satisfaction levels.
- Resolved customers' complaints regarding products or services.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Processed rentals and collected associated payments.
- Collected money, provided change and recorded transactions on receipts.
- Maintained and repaired rental tools
Club Feast - Delivery Driver
Daly City, CA, 06/2018 - 09/2019
Daly City, CA, 06/2018 - 09/2019
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Inspected vehicle and maintained gas, oil and water levels.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Learned company processes, procedures and employee role functions.
Oreilly Auto Parts - Auto Parts Specialist and Driver
City, STATE, 10/2020 - 09/2021
City, STATE, 10/2020 - 09/2021
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Utilized street maps to plan and determine most efficient routes.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Improved customer service wait times to mitigate complaints.
- Operated point of sales and parts lookup computer systems.
- Opened crates to replenish stocked items in proper aisles.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Received, examined and reshelved returned parts.
- Coordinated and executed daily parts deliveries to local businesses.
Ice Rink Events - Ice Rink Builder
City, STATE, 10/2021 - 04/2023
City, STATE, 10/2021 - 04/2023
- Maintained organization, cleanliness and safety of ice rink to deliver positive guest experiences.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Used laser measuring tools to calculate lengths, widths and heights.
- Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
- Operated manual hand saws, hacksaws, handheld circular saws and jigsaws to cut boards and planks of solid wood and wood composite materials to specifications.
- Operated hand and power tools to complete repairs.
- Traveled from state to state to different work sites
- Sharpened ice skates when needed
- Worked together as a team to finish on time
- Use various power tools required to complete tasks
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Resume Overview
School Attended
- Redlands Senior High School
Job Titles Held:
- Tool Rental Associate
- Delivery Driver
- Auto Parts Specialist and Driver
- Ice Rink Builder
Degrees
- High School Diploma
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