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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Knowledgeable Die Maker with demonstrated ability to analyze specifications, laying out metal stock to assemble parts for fabrication of metalworking dies. Detail-focused with solid understanding of specifications. Knowledgeable about coordinating inventory, managing safety procedures and complying with EPA standards.

Skills
  • Strong interpersonal communication skills.
  • Problem analysis and problem solving.
  • Organizational skills and customer service orientation.
  • Adaptability and ability to work under pressure.
  • Initiator.
  • Exceptional knowledge of Microsoft products: Word, Excel, PowerPoint, Outlook.
Experience
11/2013 to Current Tool & Die Maker Tenneco Automotive | Van Nuys, CA,
  • Recommended design modifications regarding construction and function of parts after examining previously used dies.
  • Checked complex components from vendors to verify conformance with engineering schematics, standards and specifications.
  • Maintained strong quality assurance standards by using precision measuring equipment to verify accuracy of fabricated items.
  • Computed dimensions and plan layouts to determine proper assembly methods.
  • Laid out complex machining operations with multiple steps and different machine requirements.
  • Measured and scribed metal stock for machining, verifying conformance of machined parts to specifications.
  • Complied with safety regulations to maintain clean and orderly work areas.
  • Set up and correctly operated tool room machines and equipment, including lathes, milling machines and presses.
  • Developed specifications for specialty tools and dies to create effective product designs.
  • Worked effectively within extremely tight tolerances to produce precision results.
  • Developed and maintained dimensional part specs.
01/2013 to 11/2013 Client Relations Specialist Ss&C Technologies | Waltham, MA,

▪ Overall day-to-day activities of client contact across multiple locations.

▪ Project lead for numerous client audits.

▪ Responsible for communicating key information from client to collection floor.

▪ Daily reporting requirements to include portfolio figures, inventory reports, remittance invoices.

▪ Attend/prepare for daily client conference calls.

▪ Tremendous communication skills with clients, colleagues, and management.

▪ Ability to anticipate operational impact for suitable problem resolution.

▪ Delivering customer service through the execution of policies, processes and procedures for responding to service and/or operational issues for a client.

▪ Strong aptitude to analyze scenarios and determine the most pertinent information.

▪ Solid ability to multi-task when approaching deadlines.

▪ Serve as one of the primary resource and point of escalation for assigned clients and staff

▪ Provide appropriate direction, tools, training and resources to maintain positive client relationships.

▪ Develops short and long term goals.

▪ Ability to develop rapport and trust with clients.

▪ Strong follow-up techniques.

06/2010 to 01/2013 Client Service Specialist Vca Antech, Inc. | Mill Valley, CA,

Overall day-to-day activities of client contact across multiple locations.

▪ Project lead for numerous client audits.

▪ Responsible for communicating key information from client to collection floor.

▪ Daily reporting requirements to include portfolio figures, inventory reports, remittance invoices.

▪ Attend/prepare for daily client conference calls.

▪ Tremendous communication skills with clients, colleagues, and management.

▪ Ability to anticipate operational impact for suitable problem resolution.

▪ Delivering customer service through the execution of policies, processes and procedures for responding to service and/or operational issues for a client.

▪ Strong aptitude to analyze scenarios and determine the most pertinent information.

▪ Solid ability to multi-task when approaching deadlines.

▪ Serve as a representative for the Client Servicing team for Creditors Interchange at internal and external client meetings.

▪ Serve as one of the primary resource and point of escalation for assigned clients and staff

▪ Provide appropriate direction, tools, training and resources to maintain positive client relationships.

▪ Develops short and long term goals.

▪ Miscellaneous projects as assigned by the Directors of Operations of the Client Servicing Department.

▪ Ability to develop rapport and trust with clients.

▪ Strong follow-up techniques.

04/2005 to 12/2010 Senior Client Service Representative Cox Auto Inc | Alexandria, LA,

Overall management of day-to-day activities of client contact across multiple locations.

▪ Manage the delivery of customer service through the execution of policies, processes and procedures for responding to service and/or operational issues for a client.

▪ Responsible for communicating key information from client to collection floor.

▪ Serve as a representative for the Client Servicing team for Capital Management Services, LP at internal and external client meetings.

▪ Serve as one of the primary resource and point of escalation for assigned clients and staff

▪ Provide appropriate direction, tools, training and resources to maintain positive client relationships.

▪ Develops short and long term goals.

▪ Miscellaneous projects as assigned by the Vice President of the Client Servicing Department.

▪ Ability to develop rapport and trust with clients.

▪ Strong follow-up techniques.

▪ Train and assess new employees, providing coaching in consultative approach and close out and follow-up techniques.

▪ Responsible for the supervision of two people within the Client Servicing Department.

Education and Training
Expected in 06/2001 High School Diploma | Lake Shore Senior High School, Angola, NY GPA:

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Resume Overview

School Attended

  • Lake Shore Senior High School

Job Titles Held:

  • Tool & Die Maker
  • Client Relations Specialist
  • Client Service Specialist
  • Senior Client Service Representative

Degrees

  • High School Diploma

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