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ToGo Specialist Resume Example

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TOGO SPECIALIST
Professional Summary

Punctual To-Go Specialist with in-depth knowledge of menu items and cash handling practices. Efficient and hardworking individual offering over a year of experience taking food and beverage orders in-person and over telephone. Recognized for excellent numeracy skills and enthusiastic, friendly disposition. Customer-oriented server with 2-3 years of service industry experience. Receives orders and keeps patrons abreast of developments in preparation and delivery. Fulfilling orders with care to optimize take-out dining experience. Enthusiastic worker, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of goals and intention, and training in customer service. Motivated to learn, grow and excel in human capital.

Skills
  • Product merchandising
  • Safety practices
  • Sales growth
  • Product and service sales
  • Upselling
  • Loading and unloading procedures
  • Microsoft Office
  • Teamwork
  • Basic math
  • Customer Service
  • Reading comprehension
  • Written Communication
  • Sociable
Work History
ToGo Specialist, 11/2019 to Current
Olive Garden – Muncie, IN
  • Answered a number of to-go order phone calls per shift, conveying menu options over telephone and accurately estimating time of pick up.
  • Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Engaged with guests making food and beverage decisions, advising on menu item availability, specials and popular meal combinations and drink pairings.
  • Determined appropriate individually-packaged condiment servings for inclusion in each order following standard menu specifications as well as specific customer requests.
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws and promotional coupons.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Educated customers on promotions to enhance sales.
Swim Lesson Coordinator, 05/2015 to 07/2020
YMCA – Fort Wayne, IN
  • Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
  • Detailed factors such as weather, incidents and aid rendered in daily reports to management.
  • Trained swim instructors in optimal behaviors and protective techniques.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Consulted with emergency personnel while securing scenes
  • Conducted full patrols of pools to identify and help those in need of immediate care and assistance.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Sampled pool water to check chemical levels prior to starting swimming instruction.
  • Gave private lessons to special needs students, teaching such techniques as floating and treading water.
  • Tracked students' progress and gave constructive feedback for skills requiring improvement.
  • Reminded students to practice swimming strokes to develop their skills and improve technique.
  • Taught students pool and water safety guidelines.
  • Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
  • Evaluated tapes of competition matches to assess strategies and plan counter approaches.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Introduced games and drills, which helped students to better develop skill levels.
  • Increased player strength, agility and game skills through successful practices.
In Store, 08/2019 to 11/2019
Papa Johns International Inc. – Muncie, IN
  • Rotated merchandise and displays to feature new products and promotions.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
Server, 08/2018 to 03/2019
Brother's Sports Bar & Grille – Muncie, IN
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Prepared beverages and filled food orders for customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
  • Bussed and reset 8-12 tables per shift, working efficiently to keep dining room and work areas clean.
Education
Bachelor of Science: Computer And Information Sciences, Expected in 05/2022
Ball State University - Muncie, IN
High School Diploma: 06/2018
Wayne High School - Fort Wayne, IN
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Resume Overview

Companies Worked For:

  • Olive Garden
  • YMCA
  • Papa Johns International Inc.
  • Brother's Sports Bar & Grille

School Attended

  • Ball State University
  • Wayne High School

Job Titles Held:

  • ToGo Specialist
  • Swim Lesson Coordinator
  • In Store
  • Server

Degrees

  • Bachelor of Science : Computer And Information Sciences , Expected in 05/2022
    High School Diploma : 06/2018

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