Administrative Assistant focused on driving productivity by leveraging strong front office management skills who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.Administrative Assistant focused on driving productivity by leveraging strong front office management skills.
Microsoft Office proficiency
Meticulous attention to detail
Professional and mature
Advanced MS Office Suite knowledge
Dedicated team player
Billing and coding
Insurance eligibility verifications
as-400, cash handling, clients, database, special events, fast, filing, Financial, hiring, inspection, inventory, loan processing, managing, marketing, excel, Microsoft Office, office, word, policies, recruiting, scheduling, phone, Inspect vehicles
Public Relations Software:
Desktop Publishing Software: Photoshop, Illustrator, HTML
The ability to show and go above and beyond basic job expectations
01/2012 to Current
Title ClerkHarper Auto Sales － Chattanooga, TN
Complete title work to obtain title and registration submit to the state motor Vehicle department for vehicles sold to customers.
Computer skills, Microsoft Office, Certified Notary.
08/2008 to 09/2009
ManagerFirst American Title Loans － Chattanooga, TN.
Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened a high volume of internal and external communications, including email and mail.Managed the office, while overseeing the duties of the staff.
Responsible for completing marketing initiative, monthly reports and audits.
Customer complaints, cash handling, collections and multi computer systems and processing title to obtain the company lien.
Perform car inspection before loan processing.
01/2006 to 01/2008
ManagerTitle Max － Chattanooga, TN.
Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Properly routed agreements, contracts and invoices through the signature process. Managed fast-pace office for a Leading Title Loan Company.
Developed new marketing ideas, train and supervised new staff, complete new audit loans.
Monthly bills, reports, cash handling, and collections secretary.
Manage relationship with outside companies.
Process title's to obtain the company liens.
Inspect vehicles before obtaining loan.
01/2003 to 01/2006
Client Records ManagerUnited Family Service, Inc － Chattanooga, TN.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Handled all media and public relations inquiries. Maintained the front desk and reception area in a neat and organized fashion. Planned meetings and prepared conference rooms. Facilitated working relationships with co-tenants and building management. Created weekly and monthly reports and presentations. Performed a wide-range of office functions such as updating and managing schedules, composing correspondence and maintaining proprietary database.
medical records filing, answering phone and etc.
01/1993 to 01/2003
Center Manager/ Operation ManagerGirls Incorporated Of Chattanooga 709 S Greenwood － Chattanooga, TN.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Created weekly and monthly reports and presentations. Set a safe and comfortable environment for girls ages 6-18 with gender specific programs, Participated in staff recruiting, hiring, training and scheduling, responsible for inventory of supplies.
Planand created yearly events such as spring break, summer camps and all other special events.
Oversee monthly meeting with staff for planning and reviewing of programs.
Meeting w/parents on a need to basis to inform of activities, guiding volunteers.
06/2009 to Current
Customer Service Rep/Financial AdvisorNorth American Credit Services － Chattanooga, TN.
Received and screened a high volume of internal and external communications, including email and mail. Work within policies and guidelines in setting monthly arrangements for patients on their medical accounts.
Building rapports with clients, while identifying their needs and referring each for Financial Assistance if applicable.
Skilled in as-400 word, excel computer software.
Associate of Science: Computer LinguisticsNew Horizons Computer School － Chattanooga, Tennessee, USAOffice Administration coursework Business Writing seminar Microsoft Office Applications Certificate Coursework in Administrative Technology Coursework in Human Resource Management and Business Administration
Associate of Arts: EducationChattanooga State Tech C C － Chattanooga, Tennessee, USAEmphasis in Elementary student, Academic Achievement Award, Coursework in Library Science, Office Administration coursework
High School Diploma: BasicKietman Technical High － Chattanooga, Tennessee, USA